Troubleshooting guide

3-131
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Note Stopping the query can take several seconds.
Your results might include several pages of information. You can use several buttons to navigate through
the results. To go to the end of the results, click Bottom. To go to the next page of results, click More.
To go to the beginning of the results, click Top.
Step 9 To save the displayed data, choose the File > Save. A popup window lists the default save directory
(/opt/CiscoMGC/etc/cust_specific/toolkit). Enter a filename for your data in the File Name field and
click Save.
Step 10 To perform additional searches, repeat Step 2 to Step 9. The old search data is appended to the new
search data. Clear the display field by clicking Clear before you click Execute Query.
Using the Measurement Viewer
The measurement viewer enables you to view and search records that reside in the measurement record
logs. The formats of the various measurement records are specified in Appendix D, “Cisco PGW 2200
Softswitch Measurements.”
The measurement viewer includes a help file, which contains information about the viewer. To access
this information, choose Help > ReadMe. The help text displays. You can also see a list of the current
measurement logs by choosing File > Measurement List. You can exit the measurement viewer in two
ways. In the Query Criteria portion of the window, click Exit, or choose File > Exit.
Viewing and Searching System Measurement Files
Complete the following steps to view and search various system measurement files:
Step 1 To open the measurement viewer, click Measurement Viewer on the Cisco MGC toolbar. A popup
window displays. The window warns you that running this tool can affect system performance and asks
if you want to launch the tool. Click Yes to continue. The viewer displays the Measurement Viewer
window (Figure 3-8).
Step 2 You can search for logs that occurred between certain dates and times, by specifying date, time, and
counter interval settings. To set up a search, perform the following steps:
a. Choose a starting date and time from the Start Date/Time drop-down lists.
Note The current date and time are the default values for both the start and stop values for the time
period; however, using these default values results in a null search (no records).
b. Choose a stop date and time from the Stop Date/Time drop-down lists.
Note If you select the Use Current Time as Stop Time check box, the viewer disables the Stop
Date/Time drop-down list boxes and allows the search to continue to the current date and
time.