Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
• TIOS
• CP
• PROT
• MGMT
• MML
Step 5 To search for logs of certain severities, select a severity or severities by clicking one or more entries in
the Severity list box. To select multiple entries, hold down either the Ctrl or Shift key while clicking.
The severity choices are cumulative—each level that you select also displays all levels below it. For
example, the ERR selection displays both ERR (error) and CRIT (critical) messages. The severity levels
are:
• TRACE
• INFO
• WA RN
• ERR
• CRIT
Step 6 Search for logs that contain certain text strings. You can search for up to two text strings. To conduct a
search, enter the desired search strings in the Text String fields. The text is case-sensitive. The viewer
allows all characters.
To search by only one text string, enter that string in the upper Text String field, and do not enter a string
in the lower Text String field.
To search using two text strings, enter your strings in the upper and lower Text String fields.
To search for logs that contain both of your text strings, select the And check box. To search for logs
that contain either of your text strings, check the Or check box.
If you want the text search to match the case that is used in your text strings, click the Match Case check
box.
If you do not want to search for text strings, click the None check box.
Step 7 You can also choose to display debug messages. Debug messages do not conform to the log message
format. If you choose this option, the debug messages are filtered only on the date, time, and text strings.
To display debug messages, click the Show Debug messages check box. The viewer displays debug
messages like the following:
platform.log … : currently active log
Fri Apr 14 17:57:19:253 2000 | ProcessManager (PID 24929) <Debug>
initialized process info for 'POM-01'
Fri Apr 14 17:57:25:908 2000 | ProcessManager (PID 24929) <Debug>
Received heartbeat response from process CFM-01
Caution Displaying debug messages can seriously affect system performance.
Step 8 Click Execute Query to display the results of your search. The results are displayed in the field at the
bottom of the window, in increments of 5-MB blocks.
While the application is searching through the log files, a dialog box appears and shows the progression
of the search. To stop a search in progress, click Stop Query in the dialog box.