Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Figure 3-7 Log Viewer
Step 2
You can search for alarms that occurred between dates and times, by specifying month, day, year, hour,
and minute settings. To conduct a search, choose a starting date and time from the Start Date/Time
drop-down list boxes. Then choose a stop date and time from the Stop Date/Time drop-down lists.
The current date and time are the default values for both the start and stop values for the time period;
however, using these default values results in a null search (no records).
If you select the Use Current Time as Stop Time check box, you disable the Stop Date/Time drop-down
lists and enable a search until the current date and time.
Note You can clear the query options that you select at any time by clicking Reset Query Options.
Step 3 To view all of the logs within the time range you specified in Step 3, click the Show All check box. If
you choose this option, your search can be based only on a text string. Go to Step 6 for more information
on performing text searches.
If you do not want to view all of the logs within the time range you specified, proceed to Step 4 to further
refine your search criteria before displaying the logs.
Step 4 To search for logs within certain log categories, select your desired category or categories by clicking
one or more entries in the Category list box. To select multiple entries, hold down either the Ctrl or Shift
key while clicking. The following list presents the available categories:
• GEN
• ENV