Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Figure 3-6 Config-Lib Viewer
•
Copy Library Version to Production—Restores your Cisco PGW 2200 Softswitch to the settings in
an old configuration version. When you select this function, the Cisco PGW 2200 Softswitch
software must not be running, or an error message is displayed. For more information on stopping
the Cisco PGW 2200 Softswitch software, see the “Shutting Down the Cisco PGW 2200 Softswitch
Software Manually” section on page 2-4. To activate this function, enter 3 at the prompt and then
enter the number of the library version to use as the production version.
Note Do not attempt to restore an old configuration version without the assistance of the Cisco TAC.
• Remove Configuration Library Version—Deletes a configuration version from the library. When
you select this function, the Cisco PGW 2200 Softswitch software must not be running, or an error
message is displayed. For more information on stopping the Cisco PGW 2200 Softswitch software,
see the “Shutting Down the Cisco PGW 2200 Softswitch Software Manually” section on page 2-4.
To activate this function, enter 4 at the prompt and then enter the number of the library version to
delete.
Using the Log Viewer
The log viewer enables you to search for, retrieve, and display log messages from the platform log files.
For more information on platform log files see the “Recovering from a Switchover Failure” section on
page 6-170. For a listing of the platform log messages,
see Cisco PGW 2200 Softswitch Release 9 Messages Reference.
You can see a listing of the current log filenames by clicking the File menu and selecting the Log List
option. Exit the log viewer in one of two ways: Click Exit, or from the File menu, select Exit.
Searching Log Record Files
Complete the following steps to search through various platform log files:
Step 1 To open the log viewer, click Log Viewer on the Cisco MGC toolbar. A popup window displays. The
window warns you that running this tool can affect system performance and asks if you want to launch
the tool. Click Yes to continue. The Log Viewer window loads and displays (see Figure 3-7).