Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Figure 3-4 Config Tab Window
Searching the CDR Files
To search the various CDR files by component and category, complete the following steps:
Step 1 To open the CDR viewer, click CDR Viewer on the Cisco MGC toolbar. A popup window displays. The
window warns you that running this tool can affect system performance and asks you if you want to
launch the tool. Click Yes to continue. By default, the CDR Viewer window loads and displays the Query
tab window (Figure 3-5).
If you opened the viewer, you must configure it before you can search the CDR files. See the
“Configuring the CDR Viewer” section on page 3-124.
Step 2 You can search for alarms that occurred between dates and times, by specifying month, day, year, hour,
and minute settings. To conduct a search, choose a starting date and time from the Start Date/Time
drop-down list boxes. Then choose a stop date and time from the Stop Date/Time drop-down lists.