Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
The CDR dumper (see Figure 1-2) provides logging capabilities on the Cisco PGW 2200 Softswitch for
all CDRs. Also, the CDR dumper supports external user application programming interfaces (APIs). The
APIs enable users to get a real-time feed of CDRs and call detail blocks (CDBs) from the Cisco PGW
2200 Softswitch. You can route the CDR and CDB data to a third-party mediation application for use in
billing.
The CDR dumper operates according to the configuration set up in the XECfgParm.dat file. When
certain thresholds are met, the CDR dumper closes and saves the generated CDB records in the
$BASEDIR/var/spool directory.
The CDR viewer enables you to view and search CDRs that reside in the CDR logs. The formats of the
CDBs and call data elements (CDEs) that comprise CDRs are specified in
Cisco PGW 2200 Softswitch Release 9 Billing Interface Guide. These records are designed for database
loading, not for user reading. The CDR viewer can help you understand these records. The CDR viewer
also provides useful searching functions that are based on the search criteria you select.
Note Your screen might be slightly different from this example, depending on the release of the software you
are running.
You can exit the CDR viewer in one of two ways. In the Query Criteria portion of the window, click
Exit, or from the File menu, select Exit.
Configuring the CDR Viewer
Whenever you start the CDR viewer, you must choose several configuration settings before you can view
or search the CDR files. To view and search CDR files, complete the following steps:
Step 1 To open the CDR viewer, click CDR Viewer on the Cisco MGC toolbar. A popup window warns you
that running this tool can affect system performance and asks if you want to launch the tool. Click Ye s
if you want to continue. The CDR Viewer window loads and displays.
Step 2 Click the Configuration tab. The Configuration tab window displays (Figure 3-4).
You cannot modify the first five fields in the window. These fields list the directory paths and filenames
for the related data files.
Step 3 To modify the CDR source directory on your local host, click in the CDR Data Directory field and
change the displayed information.
Step 4 You can specify the message types to query. By default, the tool enables querying all message types.
To filter out certain message types, select these message types from the All Possible Message Types field
and click the right arrow button. The CDR viewer displays the selected message types in the Selected
filtering field.
To remove a message type from the Selected filtering field, select that message type and click the left
arrow button.