Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Step 9 To save the displayed data, click Save. The contents of the field are saved to a file with the following
directory path:
/opt/CiscoMGC/etc/cust_specific/toolkit/alarmRec.log
If you perform another search and save the content again, the contents of the field are added to the
alarmRec.log file, after the previously saved data. To avoid adding the new search data to the previous
data, change the name of the alarmRec.log file before you save the new data. To change the name of a
file, see the procedures in the “Using the File Options Viewer” section on page 3-140.
Figure 3-3 Log Record View Tab Window
Using the Call Detail Record Viewer
CDRs contain basic call billing information, such as date and time, duration, and the calling number and
called number. The system writes CDRs into files that contain information about telephone activity.
Also, the system saves CDR files in binary format.
Note For more information on CDRs, see Cisco PGW 2200 Softswitch Release 9 Billing Interface Guide.