Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Step 3 Search for alarms that occurred between dates and times, by specifying month, day, year, hour, and
minute settings. Choose a starting date and time from the Start Date/Time drop-down lists. Then choose
a stop date and time from the Stop Date/Time drop-down lists.
The current date and time are the default values for both the start and stop values for the time period;
however, using these default values results in a null search (no records).
If you select the Use Current Time as Stop Time check box, you disable the Stop Date/Time drop-down
lists and enable a search until the current date and time.
Step 4 To search by a component, choose a component type from the Component Type drop-down list. To
search by a component or to view the entire contents of the files, choose the ALL entry.
From the drop-down list to the right of the Component Type list, choose subcomponents for the
component you selected. To specify an individual subcomponent, or to view the entire contents of the
files, choose the NO_SPECIFIC entry.
Step 5 To search by an alarm category, select a category type from the alarm category pane. To select one or
more alarm categories, click the Select check box and select the alarm categories ( to select multiple
categories, hold down the Ctrl key while selecting). To avoid searching by a category, or to view the
entire contents of the file), check the ALL check box.
Step 6 Click Execute to search the files within the chosen time frame. The contents display as multicolored text
in the field at the bottom of the window. (See Figure 3-2.)
The following list describes the text colors that are associated with each alarm severity level:
• Comments—White
• Cleared—Green
• Information—Blue
• Warning—Yellow
• Error—Orange
• Critical—Red
Step 7 To view the logs that might be associated with an alarm, click Log Viewer. The Log Record View tab
window appears (see Figure 3-3). By default, the viewer searches the platform log files for related logs
that occurred within 60 seconds before and after the alarm occurred.
To modify the criteria for the related logs search, click the LogView menu. The LogView menu has two
options. One option modifies the name of the log file to search (the log file prefix). The other option
modifies the period for which the search occurs (the log time range).
To modify the name of the log file to search, click the LogView menu and choose the Log File Prefix
option. The Log File Prefix window displays. Select the contents of the Log File Prefix field and enter
the desired log filename. Click Set to close this window.
To modify the period of the search, click the LogView menu and choose the Log Time Range option.
The Log Time Range window displays. Choose the contents of the Time Before Alarm field and enter
the desired period in seconds. Choose the contents of the Time After Alarm field and enter the desired
period in seconds. Click Set to close this window.
Step 8 To perform additional searches, repeat Step 2 to Step 6. The color of the text from the old search changes
from multicolored to blue. The newly requested search data appears as multicolored text, after the old
data. Scroll through the field to view the data you added. If you no longer require the previously
requested data, you can clear the display field by clicking Clear before you click Execute. You can also
reset the search criteria by clicking Reset.