Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Using the Alarm Viewer
The alarm viewer enables you to view and search records that reside in the current and archived alarm
record logs. The formats of the various alarm records are specified in the Cisco PGW 2200 Softswitch
Release 9 Messages Reference.
The alarm viewer includes a help file, which contains information about the viewer. To access this
information, click the Help menu, then select ReadMe. The help text appears. You can also access a
listing of the current alarm log files by clicking the File menu and selecting the Alarm List option. You
can exit the alarm viewer in one of two ways: in the Query Criteria portion of the window, click Exit or,
from the File menu, select Exit.
Viewing and Searching Alarm Record Files
Complete the following steps to view and search various system alarm files:
Step 1 To open the alarm viewer, click Alarm Viewer on the Cisco MGC toolbar. A popup window displays,
which warns you that running this tool can affect system performance, and asks if you want to launch
the tool. Click Yes to continue. The Alarm Viewer window loads and displays (as shown in Figure 3-2).
Figure 3-2 Alarm Viewer Window
Step 2
To view current alarms as they occur, check the Alarm Continuous<ACTIVE, NEW>,Not Filtered
check box. The tool displays the current alarms in the field at the bottom of the viewer. Alarms appear
in the field as they occur. To stop displaying current alarms, uncheck the check box.