Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
• Using the File Options Viewer, page 3-140
• Using the MGC Backup Viewer, page 3-141
• Using the MGC Restore Viewer, page 3-141
The Cisco MGC toolbar (Figure 3-1) is a GUI application that is used to launch the various viewers in
the toolkit. Each application runs independently of the others. The toolbar includes a button for
launching each application in the toolkit.
Figure 3-1 Cisco MGC Toolbar
You can run multiple instances of the Cisco MGC toolbar at one time, but only one instance of each tool
at a time. If the selected application is already running, a message is displayed stating that your user ID
and the application are already running. However, different tools can run simultaneously. There is also
a Close button on the toolbar, which is used to close the toolbar; however, closing the toolbar does not
stop toolkit applications that are already running.
Caution Foreground (text) and background (non-text) settings can conflict if your local display settings conflict
with the toolkit color settings. This conflict can render the text within various fields in the toolkit
applications unreadable.
If you have problems reading text on any of the toolkit screens, change the foreground color to a darker
color on your display to see if that solves the problem.
Launching the Cisco MGC Toolbar
To launch the Cisco MGC toolbar, log in to the active Cisco PGW 2200 Softswitch, and enter the
following command at the UNIX prompt:
MGC_Toolkit
Note For optimal performance, set your display to 1024 pixels.
Note If you are using the xterm server to log into the active Cisco PGW 2200 Softswitch, use the following
UNIX command to set the DISPLAY parameter:
export DISPLAY=server IP address:port
Then run the following UNIX command on your xterm server.
xhost +
The system displays the MGC Toolbar window.