Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
• filename—Name for the file that is output when this command executes, including the file path.
• -outformat 2—Specifies that the output file should be in a readable format.
• -follow—Used when you are converting the active CDR file. Processing of the active CDR file
continues as CDR logs are created in the active file. Processing stops when you enter Control-C.
To convert an archived CDR log file from binary format to a readable format, enter the following UNIX
command:
MGC_Toolkit cdrconvert -input /opt/CiscoMGC/var/spool/cdr_20011113100350_002172.bin
-output /tmp/cdr.csv -outformat 2
The output file stores the CDR data in a manner like the following:
0X0000000000000000 -----------------------------------------
0X0000000000000000 File_Header(1090)
0X0000000000000000 Unique_Call_ID(5000):
0X0000000000000000 Ver(4000): 1
0X0000000000000000 Create_Tm(4001): 2001/Nov/13 10:3:50 EST
0X0000000000000000 Call_Ref_ID(4002): 0X0000000000000000
0X0000000000000000 File_Start_Time(6001): 2001/Nov/13 10:3:50 EST
0X0000000000000000 Host_ID(6000): MGC-CDR-NODE-STRING
0X0000000000000000 MGC_Version(6004): "9.1(4.3)"
0X0000000000000000 -----------------------------------------
0X0000000000000000 -----------------------------------------
0X0000000000000000 File_Footer(1100)
0X0000000000000000 Unique_Call_ID(5000):
0X0000000000000000 Ver(4000): 1
0X0000000000000000 Create_Tm(4001): 2001/Nov/13 10:18:50 EST
0X0000000000000000 Call_Ref_ID(4002): 0X0000000000000000
0X0000000000000000 File_End_Time(6002): 2001/Nov/13 10:18:50 EST
0X0000000000000000 Total_CDBNum(6003): 2
0X0000000000000000 Host_ID(6000): MGC-CDR-NODE-STRING
0X0000000000000000 MGC_Version(6004): "9.1(4.3)"
0X0000000000000000 -----------------------------------------
Using the Cisco MGC Viewer Toolkit
This section describes the various components of the Cisco MGC viewer toolkit. Use the Cisco MGC
viewer toolkit to view different types of files on the Cisco PGW 2200 Softswitch. This section describes
the toolkit and its various components.
The Cisco MGC viewer toolkit includes a suite of viewing tools that run on the Cisco PGW 2200
Softswitch to provide quick and efficient access to diagnostic and troubleshooting information.
The following sections describe the listed viewers:
• Launching the Cisco MGC Toolbar, page 3-120
• Using the Alarm Viewer, page 3-121
• Using the Call Detail Record Viewer, page 3-123
• Using the Config-Lib Viewer, page 3-127
• Using the Log Viewer, page 3-128
• Using the Measurement Viewer, page 3-131
• Using the Trace Viewer, page 3-134
• Using the Translation Verification Viewer, page 3-134