Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
"Memory (KB): 5131609 Free virtual, 5872025 Total virtual, 2097152 Total real, 0 Total
Dial Plan"
"Interval (minutes) 15 60 1440"
"CALL: SuccCall TOT 0 0 0"
"CALL: FailCall TOT 0 0 0"
"CALL: SIPLicRej TOT 0 0 0"
"CALL: H323LicRej TOT 0 0 0"
"CALL: TDMLicRej TOT 0 0 0"
"CALL: TimesTenLicRej TOT 0 0 0"
;
Note In a single instance, the number of in-progress calls does not reflect the actual number of active calls.
When an E1 link in a PBX comes up, the Cisco PGW 2200 Softswitch sends CRMs to the PBX for each
channel to ensure that there are no active calls present in the PBX. The system sends CRMs to ensure
that synchronization can be maintained after a link failure on the IP side. These CRMs are treated as
active calls, which increases the number of in-progress calls returned by this command.
If the Cisco PGW 2200 Softswitch uses many CPU resources over an extended period, you should
contact the Cisco TAC for assistance. See the “Obtaining Documentation and Submitting a Service
Request” section on page xviii for more information on contacting the Cisco TAC.
Retrieving System Usage Statistics
Enter the following MML command on the active Cisco PGW 2200 Softswitch to display the processor,
memory, and file system usage statistics:
rtrv-ne-health::load
The system returns a message like the following:
MGC-01 - Media Gateway Controller 2008-10-08 01:41:25.179 EDT
M COMPLD
"Platform State:ACTIVE"
"0 critical, 0 major, 0 minor active alarms"
"Machine Congestion Level = MCL 0 (No Congestion), Reason: not applicable"
"Current in progress calls = 0, half calls = 0, full calls = 0, call attempts= 0 cps"
"CPU 0 Utilization = 0 % CPU 1 Utilization = 0 %"
"Memory (KB): 5131609 Free virtual, 5872025 Total virtual, 2097152 Total real, 0 Total
Dial Plan"
"Filesystem kbytes used avail capacity Mounted on"
"/dev/md/dsk/d3 1988623 500185 1428780 26% /"
"/dev/md/dsk/d12 57440581 9876786 46989390 18% /opt"
;
Note In a single instance, the number of in-progress calls does not reflect the actual number of active calls.
When an E1 link in a PBX comes up, the Cisco PGW 2200 Softswitch sends CRMs to the PBX for each
channel to ensure that there are no active calls present in the PBX. The system sends CRMs to ensure
that synchronization can be maintained after a link failure on the IP side. These CRMs are treated as
active calls, which increases the number of in-progress calls returned by this command.
If many CPU resources are being used over an extended period, you should contact the Cisco TAC for
assistance. See the “Obtaining Documentation and Submitting a Service Request” section on page xviii
for more information on contacting the Cisco TAC.