Troubleshooting guide

3-103
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
The system returns a response like the following:
Media Gateway Controller - MGC-01 2000-01-16 09:38:03
M RTRV
"ENG-01:INFO"
Note The process manager (PM-01) is not included in the “all” parameter because this process requires special
treatment. To retrieve the logging level of PM-01, you must specify it individually with the command,
as shown in the preceding example.
Retrieving System Statistics
You can retrieve various system statistics for the Cisco PGW 2200 Softswitch using the MML command,
rtrv-ne-health, and its subcommands. The system statistics are described in the following paragraphs:
• Retrieving System State and Alarm Statistics, page 3-103
• Retrieving Calling Statistics, page 3-103
• Retrieving System Usage Statistics, page 3-104
Retrieving System State and Alarm Statistics
To display the platform state and alarm statistics, log in to the active Cisco PGW 2200 Softswitch, start
an MML session, and enter the rtrv-ne-health::sys command:
The system returns a message like the following:
Media Gateway Controller 2000-06-07 16:39:41
M RTRV
"Platform State:ACTIVE"
"2 critical, 4 major, 8 minor active alarms"
If the platform state is not the value you expected, enter the same command on the other Cisco PGW
2200 Softswitch to determine if it is the active Cisco PGW 2200 Softswitch. If the other Cisco PGW
2200 Softswitch is also not the active Cisco PGW 2200 Softswitch, contact the Cisco TAC for assistance.
See the “Obtaining Documentation and Submitting a Service Request” section on page xviii for more
information on contacting the Cisco TAC.
If you detect that alarms are active, you can find the current alarms by using the procedure in the
“Retrieving All Active Alarms” section on page 6-3.
Retrieving Calling Statistics
Enter the following MML command on the active Cisco PGW 2200 Softswitch to display the machine
congestion level, calls in progress, CPU utilization, and call success and failure statistics:
rtrv-ne-health::callp
The system returns a message like the following:
MGC-01 - Media Gateway Controller 2008-10-08 01:33:20.530 EDT
M COMPLD
"Platform State:ACTIVE"
"0 critical, 0 major, 0 minor active alarms"
"Machine Congestion Level = MCL 0 (No Congestion), Reason: not applicable"
"Current in progress calls = 0, half calls = 0, full calls = 0, call attempts= 0 cps"
"CPU 0 Utilization = 0 % CPU 1 Utilization = 0 %"