Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Step 6 Review the utility results either on-screen or by opening the file. If the results indicate that there are no
problems with the installation, the procedure is complete. Otherwise, proceed to Step 7.
Caution The check inventory utility uses a 32-bit cyclic redundancy check (CRC) to verify your system software.
A 32-bit CRC can have a value anywhere from 1 to over 4 billion. However, there is a slight possibility
that two sets of data can have the same CRC value. If this anomaly occurs, you will receive a false
positive from the utility.
Note If the utility results indicate that there is a problem with a part of the software outside of the
Cisco PGW 2200 Softswitch software patches, you should determine whether a problem truly
exists. The utility compares the software on your system to a master list. It is possible that your
environment might not use all of the software on that master list. If the utility indicates that a
piece of software is missing, and your system configuration does not use that software, you do
not need to load that software. However, if the utility identifies a problem with other software,
and your system uses that software, proceed to Step 8.
Step 7 Re-install the patches, repeating Step 3 through Step 6. If your second attempt at downloading and
installing the patches succeeds, the procedure is complete. Otherwise, proceed to Step 8.
Step 8 Collect system according to the directions provided in the “Collecting System Data for Cisco TAC”
section on page 6-93 and contact the Cisco TAC to further analyze the problem and determine a solution.
For more information about contacting the Cisco TAC, see the “Obtaining Documentation and
Submitting a Service Request” section on page xviii.
Retrieving the Logging Level of Software Processes
You can use the rtrv-log MML command to retrieve the current logging level of a single process or of
all of the processes. For more information on processes, see “Understanding Processes” section on
page 3-5.
To retrieve the current logging level of a single process, log in to the active Cisco PGW 2200 Softswitch,
start an MML session, and enter the rtrv-log:process command:
Where:
process is the MML name of the desired process. For a list of valid process names, see the
“Understanding Processes” section on page 3-5.
For example, to retrieve the current logging level of the call engine process (eng-01), enter the
rtrv-log:eng-01 command:
The system returns a response like the following:
Media Gateway Controller - MGC-01 2000-01-16 09:38:03
M RTRV
"ENG-01:INFO"
To retrieve the current logging level of all the processes, log in to the active Cisco PGW 2200 Softswitch,
start an MML session, and enter the rtrv-log:all command: