Troubleshooting guide

3-101
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
The system returns a response like the following:
application CSCOgp003 Cisco Media Gateway Controller Software Patch Package
application CSCOgp009 Cisco Media Gateway Controller Software Patch Package
application CSCOgs003 Cisco Media Gateway Controller Software Patch Package
system SUNWswmt Patch Utilities
Look for the Cisco PGW 2200 Softswitch patch with the largest number to determine the current patch
level. In the example, the current protocol patch level is patch 9 (CSCOgp009), whereas the system patch
level is patch 3 (CSCOgs003).
Note For more information on the patches to the release of the Cisco PGW 2200 Softswitch software
you are running, see the release notes associated with your release. To determine which release
of the Cisco PGW 2200 Softswitch software you are running, enter the rtrv-ne MML command,
as described in the “Verifying the Platform State of the Cisco PGW 2200 Softswitches” section
on page 3-2.
Step 2 Determine the patches available for your version of Cisco PGW 2200 Softswitch software by entering
the following URL:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shmtl
Select your software version from the list. A list of currently available patches displays.
If you find that your patch level matches the current patch level on the web page, the procedure is
complete. Otherwise, proceed to Step 3.
Step 3 Download the latest patches and associated installation instruction files to the active Cisco PGW 2200
Softswitch.
Step 4 Open the instruction files and follow the procedures to install the patches.
Step 5 Once you have installed the new patches, run the check inventory utility to ensure that the patches
installed correctly by entering the following UNIX commands:
Caution Do not run the inventory utility while the system is actively processing calls, because it can reduce the
call processing rate.
Note To run the inventory utility, you must have root permissions. If you are not logged in as root, you
must enter the UNIX command sudo before the utility name to ensure proper execution.
cd /opt/CiscoMGC/bin
chk_inv [>
file_path ]
Note You must be in the /opt/CiscoMGC/bin directory to run the check inventory utility.
Where file_path is an optional parameter that is used when you want to redirect the output of the utility
to a file. If you do not redirect the output to a file, the results are written to your screen.
For example, to redirect the results of the check inventory utility to a file called inv.out, enter the
following command:
chk_inv >/opt/CiscoMGC/local/inv.out