Troubleshooting guide

Contents
xiv
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Platform Troubleshooting 6-169
Verifying Cisco PGW 2200 Softswitch Ethernet Operation 6-169
Deleting Unnecessary Files to Increase Available Disk Space 6-169
Recovering from a Switchover Failure 6-170
Recovering from Cisco PGW 2200 Softswitch Failure 6-172
Recovering from a Cisco PGW 2200 Softswitch Failure in a Simplex System 6-173
Recovering from a Single Cisco PGW 2200 Softswitch Failure in a Continuous Service
System 6-175
Recovering from a Dual Cisco PGW 2200 Softswitch Failure in a Continuous Service
System 6-176
Restoring Stored Configuration Data 6-177
Restoring Procedures for Cisco PGW 2200 Softswitch Software 6-177
Verifying Proper Configuration of Replication 6-179
Configuration Export Failed Because of MMDB 6-180
Measurements Are Not Being Generated 6-180
Call Detail Records Are Not Being Generated 6-181
Resolving a Failed Connection to a Peer 6-181
Rebooting Software to Modify Configuration Parameters 6-183
Diagnosing SNMP Failure 6-184
Correcting the System Time 6-185
NTP is Not Used and the Cisco PGW 2200 Softswitch is Not the Source of the CDRs 6-186
NTP is Not Used and Cisco PGW 2200 Softswitch is the Source of the CDRs 6-186
NTP is Used and the Cisco PGW 2200 Softswitch is the Source of the CDRs 6-187
Securing Your Network 6-187
Securing the Cisco PGW 2200 Softswitch 6-187
Securing Cisco BAMS 6-189
TIBCO Interface Not Working 6-195
Installing the License File 6-197
Replacing a Failed Disk 6-197
APPENDIX A Configuring Cisco PGW 2200 Softswitch Log Files A-1
Understanding Logging Files A-1
Configuring the Data Dumper A-2
Configuring the Data Dumper to Support BAMS A-4
Understanding the Format of Log Files Archived Using Data Dumper A-5
APPENDIX B Troubleshooting Cisco ITP-L Signaling B-1
Cisco ITP-L Signaling Overview B-2
IP Signaling Backhaul B-2
Types of Encapsulation B-2