Troubleshooting guide

Contents
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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
SS7 Load Sharing Malfunction 6-97
Physical Layer Failures 6-98
Configuration Errors 6-98
Supporting Entity Failures 6-99
Incomplete Signaling 6-99
Changing Service States 6-99
Signaling Destination Problems 6-100
Bouncing SS7 Links 6-101
Configuration Errors 6-101
Traffic Restart 6-102
SS7 Destination is Out of Service 6-102
SS7 Route is Out of Service 6-102
SS7 Destination is Unavailable 6-103
Signaling Channel Troubleshooting Procedures 6-103
Setting the Service State of a Signaling Service 6-103
Setting the Service State of an SS7 Signaling Service 6-104
Setting the Service State of a C7/SS7 Link or Linkset 6-105
Setting the Service State of an IP Link 6-105
Setting the Service State of an IP Route 6-106
Setting the Service State of a D-channel 6-106
Setting the Service State of a Local Subsystem Number 6-107
Setting the Service State of an Association 6-107
Verifying MTP Timer Settings 6-107
Modifying Configurable Timers 6-109
Managing Japanese SS7 Signaling Link Tests 6-118
Managing Japanese SS7 Signaling Route Tests 6-119
Verifying Proper Loading of a Dial Plan 6-121
Verifying Configuration to Support Multiple Versions of SS7 6-121
Resolving an Association Alarm 6-122
Converting Stored and Sent Point Code Values 6-122
Resolving Bearer Channel Connection Problems 6-123
Setting the Administrative State 6-124
Setting the Administrative State of a Cisco PGW 2200 Softswitch 6-124
Setting the Administrative State of a Media Gateway 6-125
Setting the Administrative State of a Trunk Group 6-125
Setting the Administrative State of a Signaling Service 6-126
Setting the Administrative State of Spans 6-127
Setting the Administrative State of CICs 6-128
Querying Local and Remote CIC States 6-129
Resolving Local and Remote CIC State Mismatch 6-131