Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Note To add new signaling links or CICs to the signaling links and CICs previously provisioned, enter the
prov-cpy command. To save the new signaling links and CICs to the standby
Cisco PGW 2200 Softswitch, enter the prov-sync command. The link and call state data are not
synchronized. To ensure that the link and call state data are synchronized, reboot the
Cisco PGW 2200 Softswitch software on the standby Cisco PGW 2200 Softswitch after the prov-sync
command completes the synchronization.
Caution Using the prov-sync MML command can severely impact your system call processing performance.
Enter the prov-sync command during a maintenance window when traffic is minimal.
Note When you use the prov-sync MML command to synchronize the provisioning settings on the standby
Cisco PGW 2200 Softswitch with current settings on the active Cisco PGW 2200 Softswitch, the system
does not indicate when the synchronization process has failed.
Note When you enter the prov-cpy command, the provisioning session automatically ends. To make
additional provisioning changes, start a new provisioning session as described in the “Starting a
Provisioning Session” section on page 3-64.
Enter the prov-dply MML command to save and activate your changes on the active and standby
Cisco PGW 2200 Softswitches. Typically, you use this command to save and activate changes on Cisco
PGW 2200 Softswitches in high-availability or continuous-service configurations. Do not use this
command on a Cisco PGW 2200 Softswitch in a simplex configuration.
Note When you enter the prov-dply command, your provisioning session automatically ends, unless an error
occurs during execution. To make additional provisioning changes, start a new provisioning session as
described in the “Starting a Provisioning Session” section on page 3-64.
Ending a Provisioning Session Without Activating your Changes
To end a provisioning session, without saving and activating the changes made during your session, enter
the prov-stp MML command. This command ends the current provisioning session and the changes are
not entered.
Invoking Dynamic Reconfiguration
You can dynamically reconfigure, that is modify or delete, selected components that you have
provisioned on the Cisco PGW 2200 Softswitch. The following procedure lists the sequence of actions
you must perform (actual steps to take depend on the provisioning tool you use):
Note For more information on which components can be dynamically reconfigured, see the “Understanding
Dynamic Reconfiguration” section on page 3-67.