Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
Retrieving SIP Call Information
From Release 9.3(2) to Release 9.5(2)
Starting in Release 9.3(2), you can use the rtrv-sip MML command to retrieve call information data,
such as SIP call identification number, and the originating and terminating numbers, for any call that
uses SIP for at least one end of the call. The following sections describe how to use the command to
retrieve SIP call information.
To retrieve information about calls that use SIP for at least one end of the call, log in to the active Cisco
PGW 2200 Softswitch, and enter the rtrv-sip:type [timerperiod=min | detail] command:
Where:
type—Signaling service type can be one of the following:
– all—Displays all calls that use SIP for at least one end of a call.
– tdm—Displays calls that use SS7, ISDN, or other protocols of this type on the other end of a
call (one end of the call is always SIP).
– ip—Displays calls that use EISUP or H.323 on the other end of a call (one end of the call is
always SIP).
– sip—Displays calls that use SIP on both ends of a call (a SIP-to-SIP call)
• min—Optional parameter to limit the content of the response to calls that have durations over the
specified period, in minutes. For example if you entered the parameter as timerperiod=120, the
response to this command would be limited to calls of the specified type that are over 120 minutes
in duration.
Note If you find SIP-to-SIP calls that have excessive durations, you can cancel those calls using
the procedure that is described in the “Stopping SIP-to-SIP Calls” section on page 6-155.
• detail—Optional parameter to provide the calling (from) and the called (to) number for the specified
type of calls.
The standard version of this command returns a response that indicates the SIP call identification name
and the protocol type that is used on the other end of the call. The protocol type can be one of the
following:
• TDM—Used when the other end of the call is SS7, ISDN, or other protocols of this type
• IP—Used when the other end of the call is EISUP or H.323
• SIP—Used when the other end of the call is SIP (a SIP-to-SIP call)
When you enter the standard version of this command, the system returns a response like the following:
MGC-01 - Media Gateway Controller 2002-05-13 10:02:08.833 PST
M RTRV
“sip-sigpath:CID=10177b4e1aed3d8679b40d824a72e2e9@172.22.119.82,"
"sip-sigpath:CALL=OUT,MATE_FAMILY=SIP”
"sip-sigpath:CID=10177b4e1aed3d8679b40d824a72e2e9@172.22.119.82,"
"sip-sigpath:CALL=IN,MATE_FAMILY=SIP”
"sip-sigpath:CID=1febf77f5ba699047c1251194a4cd23c@172.22.119.82,"
"sip-sigpath:CALL=OUT,MATE_FAMILY=SIP”
"sip-sigpath:CID=1febf77f5ba699047c1251194a4cd23c@172.22.119.82,"
"sip-sigpath:CALL=IN,MATE_FAMILY=IP”
"sip-sigpath:CID=257df6bc34dcec346102c00233b68b34@172.22.119.82,"
"sip-sigpath:CALL=OUT,MATE_FAMILY=IP”