Cisco IP Phone Provisioning Guide Sylantro-hosted Service Release 3.2.
Cisco IP Phone Turn-up Summary for New Installs* Covad offers several stream-lined ways to provision Cisco IP phones on our network, depending upon the type of circuit. Phone Location 1.
Managed – New Site Cisco IP Phone Configuration using DHCP For installations using: • Managed circuits • Public or Private WAN IP addresses • DHCP addressing on LAN • Cisco 7940G or 7960G phone
Upgrading Cisco Phones - DHCP Attention: There is a updated process for installing new phones at a new customer site Covad is currently utilizing Cisco MGCP 7.7 firmware for 7940 and 7960 customer phones. Brand new Cisco phones will need a two step upgrade from factory default firmware P0030301MFG2 (3.1) to MGCP 7.7 firmware. Phones will first need to connect to a provisional TFTP for an intermediate upgrade, then connect to the primary TFTP that is assigned by the Voice Serving Office (VSO).
Configuring the Router and Switch for DHCP The appropriate CPE router and switch configurations must be applied to support DHCP. These steps must be completed by Covad prior to configuring the phones. As part of router turn-up, add in configuration for DHCP support 5 service dhcp no ip dhcp conflict logging ip dhcp excluded-address x.x.x.a Å x.x.x.a is the phone default gateway or Ethernet interface address ip dhcp pool VOICE network x.x.x.x 255.255.255.y Å x.x.x.x 255.255.
Cisco IP Phone Configuration using DHCP 1. 6 Prepare to configure the phone by following these steps. Upon completion of this step, the phone will begin to perform a software upgrade and reboot itself, which should take about 5 minutes to complete. *** Used Phone Configuration *** If phone is previously used, Covad recommends erasing any pre-existing configuration settings Plug the Ethernet cable into the phone’s 10/100 SW port.
Cisco IP Phone Configuration using DHCP 2. 3. 7 When the phone displays the Configuring IP message, validate firmware upgrade: (5 min) Press the Settings button. Enter the Status menu Select Firmware Version Application Load ID should be P0M3-06-4-00 Change the following setting on your router: option 66 ascii “TFTP server” to the primary TFTP server where the client is provisioned: VSO DC SV2 SV1 SJ TFTP IP 72.245.184.75 68.165.105.181 64.2.21.251 64.2.21.45 4.
Cisco IP Phone Configuration using DHCP 6. If configured properly, you’ll see 4 zeros next to the top right function button when the phone completes booting. 7.
Managed – Existing Site Adding a Cisco phone to an Existing Site For installations using: • Managed circuits • DHCP addressing on LAN • Cisco 7940G or 7960G phone Covad Confidential
Adding a Cisco Phone To An Existing Site Attention: There is a updated process for installing new phones at an existing customer site Covad is currently utilizing Cisco MGCP 7.7 firmware for 7940 and 7960 customer phones. Brand new Cisco phones will need a two step upgrade from factory default firmware P0030301MFG2 (3.1) to MGCP 7.7 firmware.
Adding a Cisco Phone To An Existing Site 1. 2. 3. 4. 5. 6. 7. 8. 9. Plug the Ethernet Cable to the phone’s 10/100 SW Port and allow it to obtain an IP address Press the Settings button Select Network Configuration Press **# to unlock phone and enter “edit mode.” Upon completion, the safety lock icon at the top of the display will change to an opened lock. select Alternate TFTP - Change to Yes select TFTP Server 1 – Press the Edit soft key and change to 72.245.184.
Adding a Cisco Phone To An Existing Site 12. If configured properly, you’ll see 4 zeros next to the top right function button when the phone completes booting. 13. To assign an extension to the phone, go off-hook and enter the following digit string. * 51 * * * <4-digit extension> # • • 14.
Cisco IP Phone Configuration using Static IPs For adds/changes to existing sites (or new installations) where DHCP is not used: • Managed circuits • Public or Private WAN IP addresses • Statically-assigned addressing on LAN • Cisco 7940G or 7960G phone
Upgrading Cisco Phones – Static IP Attention: There is a updated process for installing new phones at a new customer site Covad is currently utilizing Cisco MGCP 7.7 firmware for 7940 and 7960 customer phones. Brand new Cisco phones will need a two step upgrade from factory default firmware P0030301MFG2 (3.1) to MGCP 7.7 firmware. Phones will first need to connect to a provisional TFTP for an intermediate upgrade, then connect to the primary TFTP that is assigned by the Voice Serving Office (VSO).
Cisco IP Phone Configuration using Static IPs 1. Prepare to configure the phone by following these steps. Upon completion of this step, the phone will begin to perform a software upgrade and reboot itself, which should take about 5 minutes to complete. *** Used Phone Configuration *** If phone is previously used, Covad recommends erasing any pre-existing configuration settings Plug the Ethernet cable into the phone’s 10/100 SW port.
Cisco IP Phone Configuration – Manual Method 2. Configure the phone using following command sequence. These should be done in a single series of steps (i.e., do not save each option; wait until you have completed the series). Scroll down to DHCP Enabled, (near the end of the options); select No. Scroll down to DHCP Address Released, and select No. Scroll up to IP Address; enter the local IP address assigned to the phone. Scroll down to TFTP Server, and enter 72.245.184.
Cisco IP Phone Configuration – Manual Method On the day of activation, the phone must be configured at the site: 7. Power up the telephone. Make sure the phone’s Default Gateway is not reachable by the phone The configuration information you entered prior to the site visit has now been erased and must be re-entered. (see step 9) 8.
Cisco IP Phone Configuration – Manual Method 11. Configured properly, you’ll see 4 zeros next to the top right function button. 12. To assign an extension to the phone, go off-hook and enter the following digit string. * 51 * * * <4-digit extension> # Note: to unbind a number, enter 0000 as the 4-digit extension Partners can find the Registration Codes and Password in the on-line Order Processing System.
Cisco IP Phone Config for Remote Teleworker For installations using: • Unmanaged circuit with single or multiple user • Static or Dynamic WAN IP Addresses • DHCP addressing on LAN (Dynamic WAN IP, Single Phone) • Static addressing on LAN (Static Public IPs, Multiple Phones) • NEW Cisco 7940G or 7960G phone
Remote Teleworker *** Notes for Remote Teleworker Installations *** - Only 1 VoIP device is supported for remote teleworkers utilizing NAT. - Multiple phones at a single unmanaged (non-Covad circuit) site can be configured when each phone is assigned a public static IP address. - Remote Station with Dashboard can only be configured with new Cisco 7940 or 7960 phones that have not been previously configured on any VoIP-based service, including customer premise equipment or service provider solutions.
Remote Teleworker 1. 2. 3. 21 In the ADMIN portal, create the employee and assign a phone template Ensure the phone is not connected to the network Unplug the Ethernet Cable from the phone. The power cable will need to remain connected. Prepare to configure the phone by following these steps. Select Network Configuration. Press **# to unlock phone and enter “edit mode.” Upon completion, the safety lock icon at the top of the display will change to an opened lock.
Remote Teleworker – NAT Configuration *** NAT Router (i.e., Linksys, Netgear) Configuration *** 4. Scroll down to DHCP Enabled, (near the end of the options); select Yes. Scroll down to DHCP Address Released, and select No. Scroll down to Alternate TFTP; select Yes Scroll up to TFTP Server and enter 72.245.184.79 (Provisional TFTP Server) Press the Validate softkey (if displayed) Press the Save softkey 5. Plug the Ethernet cable into the phone port labeled 10/100SW. 6.
Remote Teleworker – Static IP Configuration *** Static IP Configuration *** 9. 23 Configure the phone’s network configuration settings including the TFTP server address using following command sequence. These should be done in a single series of steps (i.e., do not save each option; wait until you complete this series). Scroll down to DHCP Enabled, (near the end of the options); select No. Scroll down to DHCP Address Released, and select Yes.
Remote Teleworker 13. 14. 24 Power cycle the unit (Unplug power, or, simultaneously press *, 6, and Settings button”) After the phone configures its VLAN and IP address, the phone should begin to download new software from the TFTP server; the message “Upgrading Software” will be displayed on the phone. This process may take up to 2 minutes. When done, the phone will reboot and ultimately display a Configuring IP message.
Remote Teleworker 15. Reconfigure the phone’s network configuration settings including the TFTP server address using following command sequence. These should be done in a single series of steps (i.e., do not save each option; wait until you complete the entire series).
Remote Teleworker 16. 17. 26 Plug the Ethernet cable into the phone port labeled 10/100SW. The phone will receive another software upgrade, displaying the message, “Upgrading Software.” The phone will then reboot itself. Note: If this does not occur, see the note in Step 9 to identify and correct the problem. Step 11 may need to be repeated or changes to the firewall may need to be made based on the IP address assigned to the phone.
Remote Teleworker 18. Configure the primary TFTP and MGCP settings Press the Settings button on the right side of the phone Select 8 – Unlock Config Select the Number softkey Type in #46# with your key pad and select the Accept softkey Select 3 – Network Configuration Scroll up to TFTP Server 1 and enter one of the following TFTP Servers: VSO DC SV2 SV1 SJ TFTP IP 74.245.184.76 68.165.105.182 64.2.21.250 64.2.21.
Remote Teleworker 28 19. Power cycle the unit (Unplug power, or, simultaneously press *, 6, and Settings button) After the phone configures its VLAN and IP address, the phone should begin to download new software from the TFTP server; the message “Upgrading Software” will be displayed on the phone. This process may take up to 15 minutes. When done, the phone will reboot and ultimately display a Configuring IP message. DO NOT REBOOT OR ATTEMPT TO USE THE PHONE DURING THIS TIME.
Cisco IP Phone Config for Remote Teleworker 23. Activate the extension Go off-hook, and enter the following digit string. * 51 * * * <4-digit extension> # Note: to unbind a number, enter 0000 as the 4-digit extension Partners can find the Registration Codes and Password in the on-line Order Processing System. Registration codes and password may be 4 or 5 digits in length. Contact voipsupport@covad.
Appendix: Configuring the Local Router’s Firewall 30 • Covad • • • service should be expected to work popular routers including following: Linksys WRT54GC Linksys BEFW11S4 version 4 Netgear WGT624 • Cisco phones use the TFTP protocol for upgrades. In many cases, no changes to routers are required. • Some routers, however, may have a built-in firewall or support other software functions provided by the vendor that prevent traffic to trusted interfaces that originate from the Internet.
Example 1: Netgear MGT624 • • • • 31 Open Internet Explorer Refer to the instruction manual for the address to access the router controls From the Main Menu - Select WAN Setup under the Advanced menu - Check the box next to ‘Default DMZ Server’ - Enter the last octet of the IP address of your phone into the open field (e.g. where your phone is .X on the LAN subnet enter X into the open field. This is usually .100, .101, .102, .103 -- depending on the number of devices already connected to the router.
Example 2: Linksys WRT54GC 32 1. Using a browser, access the router main setup menu – click on the ‘Applications & Gaming’ tab 2. Select the DMZ submenu 3. From the dropdown menu, select ‘Enable’ 4. Next to Host IP address, enter the last octet of the IP address for your Cisco IP phone 5.
Example 3: Port Forwarding 33 Some home routers may not have DMZ capability, or the DMZ configuration isn’t passing traffic through to the phone. In this case, implement port forwarding on the router. This forwards specific traffic from Covad’s network to the phone’s IP address connected to the router. In this example we are using a Linksys BEFSX41 router with phone 192.168.1.200. Enter the ports below and your phone’s IP address.
