Datasheet

Data Sheet
© 2008–2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 22 of 22
Table 11. Service and Support
Service and Support Features Benefits
Advanced Services
Cisco Total Implementation Solutions
(TIS), available directly from Cisco
Cisco Packaged TIS, available
through resellers
●
Project management
●
Site survey, configuration, and
deployment
●
Installation, text, and cutover
●
Training
●
Major moves, adds, and changes
●
Design review and product staging
●
Supplement existing staff
●
Help ensure functions meet needs
●
Mitigate risk
Cisco SP Base Support and Service
Provider-Based Onsite Support,
available directly from Cisco
Cisco Packaged Service Provider-
Based Support, available through
resellers
●
24-hour access to software updates
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance Replacement of hardware
parts
●
Facilitate proactive or expedited
problem resolution
●
Lower total cost of ownership by
taking advantage of Cisco expertise
and knowledge
●
Minimize network downtime
Printed in USA C78-495220-02 11/09
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