Technical information

Ordering Guide
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Cisco Unified Communications Manager does not support any other hardware changes, such as any form of field
changes, adds, swaps, upgrades, or removals of motherboards, CPUs, NICs, etc. See your account team about
Battery Backed-up Write Caches (BBWC).
For Uninterruptible Power Supply (UPS) integration, see the Cisco Unified Communications Manager release notes
and OS Admin Guide.
In all hardware changes, any customer-provided hardware must be an exact match for what Cisco has certified to be
supported, i.e., exactly the same vendor, make, model, specs, and third-party part numbers.
If you purchased a Cisco MCS 7800 from Cisco, do the following:
1. Order one of the SKUs in Table 32 depending on what component you need. Memory and disk quantity and
sizes must exactly match the content of http://www.cisco.com/go/swonly and the data sheet for the Cisco MCS
7800 model.
2. If the SKUs in Table 32 are not available from Cisco, follow instructions below for “Software-only”.
If you purchased your own certified “Software-only” hardware, do the following:
1. Order direct from HP or IBM an exact match of the component(s) you need. Memory and disk quantity and sizes
must exactly match the content of http://www.cisco.com/go/swonly.
2. If the exact match is no longer available from HP and IBM, the customer should migrate to a newer server.
a. Hardware Security Key for Cisco Unified Communications Manager
Table 34. Cisco Unified Communications Manager Hardware Security Key
Product Number
Description
List Price
($US)
KEY-CCM-ADMIN-K9=
Hardware Security Key for CUCM Admin, Release 4.0 or Greater (Order a minimum quantity of 2)
$300
b. External Tape Drives
External tape drives are used only for backups to tape, vs. backups to a network file location.
For older releases of Cisco Unified Communications Manager, Cisco certified and resold an internal SCSI-based
20/40GB Hot Plug Digital Audio Tape (DAT) drive with SKUs DAT-*=. These products are End of Life and no longer
sold for new systems. For the installed base upgrading to the latest Cisco Unified Communications Manager
versions, certain releases on newest hardware will not support this SCSI tape drive.
Current Cisco Unified Communications Manager releases on currently shipping servers support an external 36/72GB
USB Digital Audio Tape (DAT) drive in either a standalone or rack-mounted configuration manufactured by HP.
Order this direct from HP using the exact HP part numbers and ordering instructions at www.cisco.com/go/swonly .,
Certain Cisco Unified Communications Manager versions on certain hardware models also require a PCI USB
adapter for the Cisco MCS 7800 to recognize the USB tape drive. Otherwise this tape drive is universal to all the
latest shipping Cisco MCS 7800 models.
Customer tape-drive options are as follows. Note that only the USB tape drive can be purchased new; SCSI tape
drive support is included here only for installed-base backward compatibility:
●
Cisco MCS 7835-H1 and MCS-7845-H1 and earlier:
◦ SCSI tape drive supported on all releases on these models
◦ USB tape drive:
Cisco Unified Communications Manager 5.0: Supported, but requires PCI-to-USB adaptor
Cisco Unified Communications Manager 5.1(3)+: Supported without PCI-to-USB adaptor