Technical information

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Ordering Guide

Third-party hardware on the Cisco MCS 7800 is not supported unless explicitly covered in the software ordering

guides or release notes. For example, Cisco Unified Communications Manager 6.1 does not support different or

additional network interface cards, but does support basic UPS integration.

Third-party software support for the Cisco MCS 7800 should come from the software product documentation; e.g.,

for Cisco Unified Communications Manager, see:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_bulletin0900aecd806f6221.html or

for Cisco Unity and Cisco Unity Bridge backup agent support, see:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/support/7xcusupp.html.

Reuse of a Cisco MCS 7800 with one SKU suffix to run a different software product may or may not be

supported depending on products, versions, and specific MCS models. Consult the hardware support matrix to see

what your SKU suffix is equivalent to:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html.

If your SKU is not listed, contact the support aliases given at the start of this ordering guide to see if/what it is

equivalent to.

Keyboards, mice, and monitors are not included with Cisco MCS 7800. The latest models use USB connections.

Cisco does not make or resell any Keyboard-Video-Mouse (KVM) remote-access hardware or software.

Important Notes on Cisco MCS 7800 Life Span

Because lifecycle status is often a purchasing consideration, we include some reference information here.

●

Hardware and Software releases have separate life spans, separate End-of-Life policies, and separate End-

of-Sale/End-of-Support announcements. Carefully read an announcement because it will be for either

hardware or software, not both. See the End-of-Life portal at:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_eol_notices_list.html.

●

Because Cisco MCS 7800 servers are OEM of commodity servers, their life span is much shorter than what is

typical of other Cisco hardware products.

●

Cisco MCS 7800 FCS tends to lag the HP/IBM server introduction date because of certification and other

activity that must occur. Cisco MCS 7800 End of Sale is indexed to HP/IBM Discontinue dates, but Cisco

sometimes extends availability past the official date that HP/IBM stops selling the server model/generation.

●

HP/IBM life span is typically 12-18 months from product Introduction to the Discontinue date, which for Cisco

translates to typically 9-18 months between Cisco MCS FCS and Cisco MCS End-of-Sale dates.

●

MCS hardware and Cisco Unified Communications Manager software have completely different lifecycles and

end-of-life/end-of-support policies and milestone dates. End of Sale of MCS hardware does not mean end of

sale of any software release, and vice versa. Separate End-of-Sale notices are sent for hardware vs. software

releases, although either a hardware End of Sale or a software End of Sale will result in End of Sale for an

appliance SKU. For example, End of Sale for Cisco MCS 7816-I3 hardware will cause End of Sale for the

MCS7816I3-K9-CMB2 SKU. This SKU has both a hardware component and a software component. A

hardware End of Sale means this SKU cannot be purchased because the hardware component is no longer

available, but the software component, i.e., Cisco Unified Communications Manager 6.1, is not affected. A

separate Software Release End of Sale governs that.

●

Hardware End of Sale is not the same thing as hardware End of Support. MCS hardware End of Support is

5 years after MCS hardware End of Sale per standard Cisco policy. See the next section for details on how

Cisco Customer Advocacy Service Logistics handles repair/replacement of Cisco MCS 7800 servers

purchased from Cisco.