Technical information

Ordering Guide

◦ If server lead time is a concern for customer success or condition of business, you should compare Cisco

MCS 7800 and SW-only equivalents direct from the server vendors to see what provides the best ship date.

◦ If inventories become limited, you will see lead times pushed out as Cisco Manufacturing adjusts shipment

scheduling to be in line with supply capabilities. The Lead Times Tool will provide insight into expected lead

times for newly booked orders.

◦ If lead times become a field/partner/customer problem, Cisco Manufacturing and the BU will temporarily

disable orderability of the affected SKUs to prevent the backlog from further increasing and making the

problem worse. This situation can happen prior to the official End-of-sale date of the SKU. During the

interim, the BU will recommend redirecting orders to alternative products. This redirection is usually

temporary until the supply/demand problem is resolved. Suggested actions:

Check orderability status in Dynamic Configuration Tool or Multi-Line Configurator. SKUs that are

nonorderable prior to their official End-of-Sale date are probably experiencing a supply/demand problem.

For orderability questions about Cisco MCS 7800, post to mcs-pm-team@cisco.com. For lead-time

questions about Cisco MCS 7800, post to mcs-team@cisco.com.

◦ To check lead times prior to ordering, use Lead Times Tool at:

http://www.cisco.com/en/US/partner/ordering/index.shtml.

◦ Questions about lead times for Cisco MCS 7800 should be posted to mcs-team@cisco.com. The

manufacturing contacts on this alias, not BU product management, are usually the ones who can answer

these questions.

◦ If your lead time is too long to meet customer requirements, then see previous instructions for “Expediting

lead times”.

◦ To shorten lead time on Software Licenses, use Electronic License Delivery (see the rest of this ordering

guide for the products that support this option).