Technical information

Ordering Guide
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9. Cisco Unified Communications Software Subscription (UCSS)
Cisco Unified Communications Software Subscription is a product that allows customers to receive major software
version upgrades without cost for the duration of the subscription. It is available as a one-, two-, three- or five-year
subscription. A valid Cisco Unified Communications Operate Services contract must be either in place or purchased
with the Cisco Unified Communications Software Subscription.
Customers may order Cisco Unified Communications Software Subscription for Cisco Unified Communications
Manager based on the number of users required. A user is defined as all administered users plus all public-space
devices. A public-space device may be a conference room phone, a fax machine, or any other device that is on the
Cisco Unified Communications Manager system that is not directly associated with a specific user. There are many
different types of configured devices available for the Cisco Unified Communications Manager system, including but
not limited to:
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Cisco Unified IP Phone
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Cisco Unified wireless IP phone
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Cisco Unified IP conference station
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Cisco IP Communicator
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Cisco Unified Personal Communicator
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Cisco Unified Video Advantage
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Third-party Session Initiation Protocol (SIP) phone
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Analog phone
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Fax Machine
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Modem
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Soft phone
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TelePresence device or screen
Unified Communications Software Subscription is available for Cisco Unified Communications Manager User
Connect Licensing (UCL). Customers may order Unified Communications Software Subscription based on the
number of User Connect Licenses from several categories of users:
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IP Users (Enhanced or Basic)
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Analog Users (also Application-Only User)
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Public-Space Users
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Video Users
Unified Communications Software Subscription is not available for Mobility User Connect Licenses because any
major upgrades are part of Cisco Unified Communications Manager UCL, Basic or Enhanced. Unified
Communications Software Subscription is not available for Adjunct User Connect Licenses (assigned Audio or Video
Cisco Endpoint or Soft client) because any major upgrades are part of Cisco Unified Communications Manager UCL,
Enhanced.
Unified Communications Software Subscription must be purchased for each individual cluster in a system. If an
Essential Operate Service (ESW) contract has multiple sites, the order for Unified Communications Software
Subscription should be structured to correspond with each site. The total number of Unified Communications
Software Subscription users must meet or exceed the number of users or user licenses of the product deployment.