Technical information

Ordering Guide
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential/Proprietary—Pricing for illustration purposes only. Pricing subject to change. Page 54 of 88
◦ -CMB1: factory install of Cisco Unified Communications Manager 6.0
◦ -CMB2, -CMB2D: factory install of Cisco Unified Communications Manager 6.1
◦ -CMC1: factory install of Cisco Unified Communications Manager 7.0
◦ -CMC2: factory install of Cisco Unified Communications Manager 7.1
◦ -CCX2, -CCE2, -CCE4: for Contact Center
◦ -MOB1: for Mobility
◦ -ECS3, -ECS4, -UC**: for Messaging
◦ -RC1: for Conferencing
◦ -SMDx: factory install of Cisco Unified Communications Manager Session Management Edition
◦ -IMEDx, -IMDx: factory install of Cisco Intercompany Media Engine
The following information affects server purchasing decisions for Cisco Unified Communications products so is
included here for background/reference/convenience.
Positioning - why should you buy the Cisco MCS 7800? Cisco and partner field should encourage Cisco MCS
7800 sales because it results in simpler support and more revenue. The primary customer benefits of using the Cisco
MCS 7800 with a Cisco maintenance contract are as follows:
●
Factory installation of Cisco Unified Communications Manager 5.0+ software, which reduces duration of
Day 0/Day 1 deployment activity
●
Cisco TAC (and optional Cisco Advanced Services) support of entire hardware/software stack,
including diagnosis, triage, repair dispatch and replacement as needed. Customers who are willing to assume
responsibility for hardware support on their own, or who want to use a partner for hardware support, should
buy “software-only” Cisco Unified Communications Manager licenses and use certified hardware from
http://www.cisco.com/go/swonly. Cisco will diagnose to establish if the root cause of a problem is pointing at
software or hardware, but hardware root-cause diagnosis and repair/replacement will need to be coordinated
by the customer or the customer’s partner. The customer still has to follow all Cisco hardware support policies
and rules - the customer just gets to procure hardware and support from a different source.
●
Parts and replacement availability - Cisco usually does not certify latest and greatest hardware
configurations because of time required for firmware/driver certification and building OS images. With the
Cisco MCS 7800 it may be easier for the customer to get replacement parts and chassis that are compatible
with Cisco software.
●
Essential Operate Service - For complete details on how support differs for a Software-only purchase vs.
Software and Hardware from Cisco, see
http://www.cisco.com/en/US/services/ps2961/ps2664/services_data_sheet0900aecd8042826b.pdf.
Positioning - Do not sell a Cisco MCS 7800 for the following scenarios, which are not supported by Cisco:
●
Third-party products, including SolutionsPlus and Cisco Technology Developer Program (TDP). The only
exception is third-party software bundled with a Cisco product. Even if the third-party software vendor is willing
to support MCS, Cisco will not triage or make MCS changes if hardware causes a software problem or
incompatibility.
●
Third-party operating system: MCS servers are not intended to be sold as general-purpose server platforms
(position Cisco Unified Computing System for that need). The only exception is an OS bundled with a Cisco
software product. Even if the third-party OS vendor is willing to support MCS, Cisco will not triage or make
MCS changes if hardware causes an OS problem or incompatibility.
Capacity limits for the Cisco MCS 7800 should come from the design guides and calculator tools at
http://www.cisco.com/go/srnd.