Technical information

Ordering Guide
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support are covered by SmartNet and ESW). Note: This information is here for convenience only; the authoritative
sources are the Services Ordering Guide and your Services Account Manager.
Important: Any of the following will delay booking/shipping of your order, cause problems getting TAC support for
your customer and cause Cisco to not be in contract compliance:
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Not selling, forgetting or otherwise omitting Cisco VMware service SKUs from an order that contains Cisco
SKUs for VMware product.
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Including the wrong VMware service on an order. For example, the Cisco Collaboration VMware Product SKU
requires a specific Cisco Collaboration VMware Service SKU.
●
Mismatching the quantity of VMware product SKU with quantity of VMware service SKU. E.g., a clean order
with 6 units of VMware product MUST include 6 units of VMware services.
●
Entering an incorrect service duration. E.g., the Cisco Collaboration VMware Product SKU only has a service
option for one year. If you buy the Cisco Data Center VMware Product SKU, you have one-year and
three-year service options.
Below is an example of a clean order for 1 unit of the Collaboration “per-server” SKU for VMware including required
services SKU (screenshot from Multi-Line Configurator):
4.3 Component Changes on Existing Hardware
Note: For UCS C210M1, Tested Reference Configuration 1 cannot be field-migrated to Tested Reference
Configuration 2. Customers who desire co-residency must order Tested Reference Configuration 2 or 3.
Note: there is no hardware migration from M1 servers to M2 servers.
There are no Collaboration SKUs defined for Cisco UCS component spares (e.g., memory modules, hard disk drives,
fans, power supplies, etc.). Please use Data-Center SKUs for any component spares needed.
USB Hardware:
UC applications require VMware to be supported on UCS hardware. At this time Cisco Unified Communications does
not support USB-based devices when installed on VMware, mean that the following hardware components should
not be purchased for Cisco Unified Communications Manager when it will be deployed on VMware and Cisco UCS:
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External tape drives
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Dongle for Music On Hold via external music source
Note that the Hardware Security Key for Cisco Unified Communications Manager may be ordered, because this key
does not plug into the USB port of the server; rather it is plugged into a system administrator’s laptop or desktop
computer.