Technical information

Ordering Guide
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2. Tips for Using This Ordering Guide
There are several tips that can help you use this ordering guide effectively and simplify the quoting and ordering of
Cisco Unified Communications products.
Each product line has its own chapter in the ordering guide:
Chapter Product
●
Cisco Unified Communications Manager - 8.5(x)
●
Cisco Unified Computing System (supported models, generations, and configurations)
●
Cisco 7800 Series Media Convergence Servers
●
Cisco Emergency Responder 8.5
●
Cisco Unified Enterprise/Business/Department Attendant Console 8.0
●
Cisco Intercompany Media Engine 8.0
●
Cisco Unified Communications Manager Session Management Edition 8.5
Separate ordering guides have been produced for the following:
●
Cisco Unified Workspace Licensing (UWL)
●
Cisco Unified Communications Manager Business Edition
●
Cisco Unified IP Phones
●
Cisco Unified Application Environment
●
Cisco Services
There are separate sections for Cisco Unified Software Subscriptions (UCSS), Cisco Services, and Cisco Capital
Financing at the end of this ordering guide as well.
2.1 Tips for Cisco Unified Communications Manager and Cisco MCS 7800
Before ordering either of these products, ensure you know the following:
●
Is this a new system or upgrade to an existing system?
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Is this a production or non-production system?
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Is customer using Cisco MCS 7800 hardware from Cisco or providing customer’s own certified hardware?
●
What version of Cisco Unified Communications Manager is desired? If upgrading, what are the from/to
versions, and do they span Major Releases or not?
●
Will software licensing be via Cisco UWL or “a la carte”?
●
If upgrading, will customer keep existing hardware “as-is”, or use existing hardware with upgraded RAM/disk,
or migrate to new, different and/or better servers?
●
What is customer’s services coverage? (Cisco SMARTnet
®
support, ESW, etc.)
●
What is customer’s strategy/coverage to get new Cisco Unified Communications Manager releases? (UCSS
vs. Cisco Unified Communications Manager upgrade SKUs vs. repurchasing new Cisco Unified
Communications Manager version)
2.2 Managing Transactions, Fulfillment, and Delivery
Here are some tips to help account teams manage customer orders beyond booking to shipment, after which
deployment can begin.