User guide

IP Telephony System
Table of Contents
Chapter 1: Introduction 1
Welcome 1
What’s in this Guide? 2
Chapter 2: Applications for the IP Telephony System 4
How Does the IP Telephony System Fit into My Business or Home? 4
What Does the IP Telephony System Do? 4
A Typical Scenario 4
Which Call Management Features Does the IP Telephony System Offer? 5
Chapter 3: Getting to Know the IP Telephony System 6
The Back Panel 6
Chapter 4: Getting Started 7
Overview 7
Before You Begin 7
Instructions for Installing the IP Telephony System 8
Receiving and Handling External Phone Calls 12
Configuring the Auto-Attendant 12
Chapter 5: Using the Interactive Voice Response Menu 13
Overview 13
Accessing the Interactive Voice Response Menu 13
Using the Interactive Voice Response Menu 13
Entering a Password 18
Configuring the Settings for Your Internet Phone Service 18
Configuring the Auto-Attendant Messages 19
Chapter 6: Using the Web-based Utility 21
Overview 21
How to Access the Web-based Utility 22
The PBX Status Screen 22
The Router Tab 24
The Voice Tab 30
Appendix A: Troubleshooting 69
Common Problems and Solutions 69
Frequently Asked Questions 79