® A Division of Cisco Systems, Inc. IP Telephony System Voice Model No.
IP Telephony System Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders.
IP Telephony System Table of Contents Chapter 1: Introduction 1 Welcome What’s in this Guide? 1 2 Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? What Does the IP Telephony System Do? A Typical Scenario Which Call Management Features Does the IP Telephony System Offer? Chapter 3: Getting to Know the IP Telephony System The Back Panel Chapter 4: Getting Started 4 4 4 4 5 6 6 7 Overview Before You Begin Instructions for Installing t
IP Telephony System Appendix B: Configuring the Nighttime Auto-Attendant Description of the Auto-Attendant Instructions for Setting Up the Nighttime Auto-Attendant Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users Overview Configuring Dial Plans Configuring Dial Plans for the Auto-Attendant Configuring the Auto-Attendant 82 82 82 86 86 86 88 88 Appendix D: New Music for the Music-on-Hold Feature 98 Overview Before You Begin Instructions for Converting the Music File Instructions f
IP Telephony System List of Figures Figure 2-1: A Scenario for the IP Telephony System Figure 3-1: Back Panel Figure 4-1: A Typical Scenario for the IP Telephony System Figure 4-2: Connect to the Phone 1 Port Figure 4-3: Connect to the Internet Port Figure 4-4: Connect to the Ethernet Port Figure 4-5: Connect to Power Figure 4-6: Voice - SIP Screen - PBX Parameters Figure 4-7: Router - WAN Setup Screen Figure 4-8: Voice - Line 1 Screen Figure 5-1: Auto-Attendant Options Figure 5-2: Auto-Attendant Message O
IP Telephony System Figure 6-17: Voice - SIP Screen - RTP Parameters Figure 6-18: Voice - SIP Screen - SDP Payload Types Figure 6-19: Voice - SIP Screen - NAT Support Parameters Figure 6-20: Voice - SIP Screen - PBX Parameters Figure 6-21: Voice - SIP Screen - Auto Attendant Parameters Figure 6-22: Voice - SIP Screen - PBX Phone Parameters Figure 6-23: Voice - Provisioning Screen - Configuration Profile Figure 6-24: Voice - Provisioning Screen - Firmware Upgrade Figure 6-25: Voice - Provisioning Screen - G
IP Telephony System Figure 6-47: Voice - Line 1 Screen - Dial Plan Figure 6-48: Voice - Line 1 Screen - NAT Settings Figure 6-49: Voice - Line 1 Screen - Proxy and Registration Figure B-1: Auto-Attendant Message Options Figure B-2: Voice - SIP Screen - Auto Attendant Parameters Figure E-1: IP Configuration Screen Figure E-2: MAC Address/Adapter Address Figure E-3: MAC Address/Physical Address Figure E-4: MAC Address Clone 67 67 67 83 84 101 101 102 102
IP Telephony System Chapter 1: Introduction Welcome Thank you for choosing the Linksys IP Telephony System. The System combines the rich feature set of legacy PBX (Private Branch eXchange) telephone systems with the convenience and cost advantages of Internet telephony. It supports common key system features such as an auto-attendant, music-on-hold, call forwarding, three-way call conferencing, and more. The System is so easy to configure that a fully working system can be set up in minutes.
IP Telephony System What’s in this Guide? This user guide covers the steps for setting up a network with the System. Most users will only need to use “Chapter 4: Getting Started.” When you’re finished, then you are ready to make calls within your system as well as calls to the outside world. You also have other chapter available for reference: • Chapter 1: Introduction This chapter describes the System and this User Guide.
IP Telephony System • Appendix F: Windows Help This appendix describes how you can use Windows Help for instructions about networking, such as installing the TCP/IP protocol. • Appendix G: Glossary This appendix gives a brief glossary of terms frequently used in networking. • Appendix H: Specifications This appendix provides the technical specifications for the System. • Appendix I: Warranty Information This appendix supplies the warranty information for the System.
IP Telephony System Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? High-speed Internet access is a valuable resource. When you have more than one computer, chances are you want to share that Internet access with all of your computers. That’s when you create a network, a collection of devices connected to each other.
IP Telephony System What Kind of Router Should I Use? For your network, get the highest-performance router possible. For best results, use a QoS (Quality of Service) router, so it can assign top priority to voice traffic. What Kind of Switch Should I Use? Again, performance is key. For best results, use a switch that offers QoS (Quality of Service) and full wire-speed switching.
IP Telephony System Chapter 3: Getting to Know the IP Telephony System The Back Panel The System’s ports and LEDs are located on its back panel. Figure 3-1: Back Panel Phone 1/2 Ports The Phone 1/2 ports allow you to connect analog telephones (or fax machines) to the System using RJ-11 telephone cables (not included). Power Port The Power port is where you will connect the power adapter. Status LED Yellow. The Status LED is solidly lit when the System is powered on and ready for use.
IP Telephony System Chapter 4: Getting Started Overview Linksys strongly recommends using the Setup Wizard on the Setup CD-ROM for first-time installation of the System. For advanced users, you may follow the instructions in this chapter, and then use the Web-based Utility for additional configuration (refer to “Chapter 6: Using the Web-based Utility”). To use the Interactive Voice Response Menu, proceed to “Chapter 5: Using the Interactive Voice Response Menu.
IP Telephony System Instructions for Installing the IP Telephony System Internal Calls To install the System for internal calls, you will do the following: ip (internet protocol): a protocol used to send data over a network. ip address: the address used to identify a computer or device on a network. • connect and configure the System • connect the Internet phones Connect and Configure the System 1. (optional) Plug an analog telephone into the Phone 1 port of the System. 2.
IP Telephony System 8. The Voice - Info screen will appear. Click the SIP tab. 9. In the PBX Parameters section, select WAN from the Proxy Network Interface drop-down menu. 10. Click the Submit All Changes button. 11. The Voice - Info screen will appear. Click the Router tab. 12. Click the WAN Setup tab. 13. From the Connection Type drop-down menu, select Static IP. Figure 4-6: Voice - SIP Screen - PBX Parameters 14. In the Static IP Settings section, complete the Static IP, NetMask, and Gateway fields.
IP Telephony System 18. The Router - Status screen will appear. Verify that the following settings match your entries: • WAN Connection Type - Static IP • Current IP • Current Netmask • Current Gateway • Primary DNS Proceed to the next section, “Connect the Internet Phones.” Connect the Internet Phones 1. Connect an Ethernet network cable to one of the Ethernet ports on your router. Then connect the other end of the cable to an Ethernet port on a network switch. 2.
IP Telephony System External Calls For external calls, make sure you have an active Internet connection. Then configure the settings for your Internet phone service account on the System. 1. Launch the web browser on the administration computer. NOTE: If your Internet Telephony Service Provider (ITSP) supplied the System, then it may be pre-configured for you, and you do not need to change any settings. Refer to the instructions supplied by your ITSP for more information. 2.
IP Telephony System Receiving and Handling External Phone Calls To receive external phone calls, you need to know the Direct Inward Dialing (DID) number assigned to you by your ITSP. Usually this is the same as your user ID, but it can be a different number. Check with your ITSP to find out what your DID number is. Then decide which Internet phones will ring when an outside caller calls your DID number.
IP Telephony System Chapter 5: Using the Interactive Voice Response Menu Overview You may need to manually configure the System by entering the settings provided by your Internet Telephony Service Provider (ITSP). This chapter explains how to use the Interactive Voice Response Menu to configure the System’s network settings and record auto-attendant messages. You will use the telephone’s keypad to enter your commands and select choices, and the System will use voice responses.
IP Telephony System For example, to enter the IP address 191.168.1.105 by keypad, press these keys: 191*168*1*105. Press the # (pound) key to indicate that you have finished entering the IP address. Then press 1 to save the IP address or press the * (star) key to cancel your entry and return to the main menu. If the menu is inactive for more than one minute, the System will time out. You will need to re-enter the menu by pressing ****.
IP Telephony System Interactive Voice Response Menu Action Command (press these keys on the telephone) Choices Description Check Primary DNS Server IP Address 160 Hear the IP address of the primary DNS (Domain Name Service) server. Check Internet Web Server Port 170 Hear the port number of the Internet Web server used for the Web-based Utility. Check Local IP Address 210 Hear the local IP address of the System. Set Internet Connection Type 101 Press 0 to use DHCP.
IP Telephony System Interactive Voice Response Menu Action Command (press these keys on the telephone) Choices Description Set Primary DNS Server IP Address 161 Enter the IP address using numbers on the telephone keypad. Use the * (star) key when entering a decimal point. First, set the Internet Connection Type to static IP address; otherwise, you will hear, “Invalid Option,” if you try to set the IP address of the primary DNS server. Set the Mode 201 Press 0 to select the router/NAT mode.
IP Telephony System Interactive Voice Response Menu Action Command (press these keys on the telephone) Choices Description Change Auto-Attendant 79228 Press 0 to use the auto-attendant based on day and time. Press 1 to use the Daytime Auto-Attendant. Press 2 to use the Nighttime Auto-Attendant. Press 3 to use the Weekend/Holiday Auto-Attendant. Use this setting to select the auto-attendant you want to use.
IP Telephony System Entering a Password You may be prompted to enter a password when you want to reset the System to its factory default settings. To enter the password, use the phone’s keypad, and follow the appropriate instructions. • To enter A, B, C, a, b, or c — press 2. • To enter D, E, F, d, e, or f — press 3. • To enter G, H, I, g, h, or i — press 4. • To enter J, K, L, j, k, or l — press 5. • To enter M, N, O, m, n, or o — press 6. • To enter P, Q, R, S, o, q, r, or s — press 7.
IP Telephony System Configuring the Auto-Attendant Messages The System provides a feature called the auto-attendant, which automatically answers incoming calls with greetings or directory messages. It can handle up to 10 incoming calls and uses the default user ID aa. Auto-Attendant Messages You can save up to 10 customized greetings. The first four have default messages, which can be changed through the Interactive Voice Response Menu.
IP Telephony System 1 to Record a. If you entered 1, you will hear, “You may record your message after the tone. When finished, press #.” b. After you record the message, you will hear, “To save, enter 1. To review, enter 2. To re-record, enter 3. To exit, enter *.” c. Follow the instructions for the entry you have selected. If you entered 1, the new message will be saved. You will be returned to the menu described in step 5. If you entered 2, you will hear the message played.
IP Telephony System Chapter 6: Using the Web-based Utility Overview Linksys strongly recommends that you use the Setup CD-ROM when you first install the System. If you do not wish to run the Setup Wizard on the Setup CD-ROM, you can use the Web-based Utility to configure the System. The System may have been pre-configured by your Internet Telephony Service Provider (ITSP), so you may not have to make any changes. If you do wish to make changes, follow the instructions in this chapter.
IP Telephony System • SIP. Configure service, music-on-hold, group paging, call hunt, and auto-attendant settings on this screen. In most cases, do not change service settings unless instructed to do so by your ITSP. • Provisioning. Use this screen to configure service provisioning settings. In most cases, you should not change these settings unless instructed to do by your ITSP. • Regional. Use this screen to configure call settings.
IP Telephony System Station. Shown here is the station name assigned to the phone. (This setting is configured through the phone.) User ID. Shown here is the extension number assigned to the phone. IP Address. Shown here is the local IP address of the phone. Reg Expires. This indicates the number of seconds left before the phone needs to re-register with the System. Parking Lot This section shows the calls that have been parked.
IP Telephony System The Router Tab The Router - Status Screen This screen displays product and system information. Product Information Product Name. Shown here is the model number of the System. Serial Number. Shown here is the serial number of the System. Software Version. Shown here is the version number of the System software. Figure 6-4: Router - Status Screen Hardware Version. Shown here is the version number of the System hardware. MAC Address. Shown here is the MAC address of the System.
IP Telephony System Secondary DNS. Displayed here is the IP address of the secondary DNS server. LAN IP Address. Displayed here is the local IP address of the System. Broadcast Pkts Sent. Displayed here is the number of broadcast packets sent. packet: a unit of data sent over a network. Broadcast Bytes Sent. Displayed here is the number of broadcast bytes sent. Broadcast Pkts Recv. Displayed here is the number of broadcast packets received and processed. Broadcast Bytes Recv.
IP Telephony System The Router - WAN Setup Screen This screen lets you configure the Internet connection, MAC clone, remote management, QoS, VLAN, and optional settings. Information about your Internet connection type should be provided by your Internet Service Provider (ISP). If you do not have this information, contact your service provider. Internet Connection Settings Connection Type. Select the connection type you use: DHCP, Static IP, or PPPOE.
IP Telephony System DNS Server Order. Select the order in which the DNS servers should be used: Manual; Manual, DHCP; or DHCP, Manual. The default is Manual. DNS Query Mode. Select how the DNS servers should be queried: Parallel or Sequential. The default is Parallel. Primary NTP Server. Enter the IP address of the primary NTP server, which the System uses to keep the date and time current. Secondary NTP Server (optional). Enter the IP address of the secondary NTP server.
IP Telephony System The Router - LAN Setup Screen This screen lets you configure the local network, dynamic DHCP, and static DHCP lease settings. Networking Service. Select the service you want to use, NAT or Bridge. The default is NAT. LAN Network Settings LAN IP Address. Enter the local IP address of the System. The default is 192.168.0.1. LAN Subnet Mask. Select the local subnet mask: 255.255.255.0, 255.255.255.128, 255.255.255.192, 255.255.255.224, 255.255.255.240, 255.255.255.248, or 255.255.255.252.
IP Telephony System The Router - Application Screen This screen lets you configure port forwarding, DMZ, and reserved ports range settings. Port Forwarding Settings Enable. Select yes or no for each port forwarding entry, which defines a port range to be forwarded to a server. The default is no. Service Name. Enter the name of the service or application. Starting Port. Enter the starting port number of the forwarded port range. Ending Port. Enter the ending port number of the forwarded port range.
IP Telephony System The Voice Tab The Voice - Info Screen This screen shows voice-related settings for the System. Figure 6-8: Voice - Info Screen - Product Information Product Information Product Name. Shown here is the model number of the System. Serial Number. Shown here is the serial number of the System. Software Version. Shown here is the version number of the System software. Hardware Version. Shown here is the version number of the System hardware. MAC Address.
IP Telephony System Last Caller Number. Displayed here is the number of the last caller. Calls 1 and 2 have the same status information available. Call 1/2 State. Displayed here is the status of the call. Call 1/2 Tone. Displayed here is the type of tone used by the call. Call 1/2 Encoder. Displayed here is the codec used for encoding. Call 1/2 Decoder. Displayed here is the codec used for decoding. Call 1/2 FAX. Displayed here is the status of the fax pass-through mode. Call 1/2 Type.
IP Telephony System Line 1/2/3/4 Status Lines 1, 2, 3, and 4 have the same status information available. Registration State. Shown here is the status of the line’s registration with the ITSP. Last Registration At. Shown here are the last date and time the line was registered. Next Registration In. Shown here is the number of seconds until the next registration. Figure 6-11: Voice - Info Screen - Line Status Message Waiting. This indicates whether you have new voicemail waiting. Mapped SIP Port.
IP Telephony System The Voice - System Screen This screen lets you configure system settings. IMPORTANT: In most cases, you should not change these settings unless instructed to do by your ITSP. System Configuration Figure 6-13: Voice - System Screen Restricted Access Domains. Enter the domain names permitted to access the System. Enable Web Admin Access. This setting lets you enable or disable local access to the Web-based Utility. Select yes or no from the drop-down menu. The default is yes.
IP Telephony System The Voice - SIP Screen This screen lets you configure service, music-on-hold, group paging, call hunt, and auto-attendant settings. IMPORTANT: In most cases, you should not change the service settings unless instructed to do by your ITSP. Figure 6-14: Voice - SIP Screen - SIP Parameters SIP Parameters Max Forward. This is the SIP Max Forward value, which can range from 1 to 255. The default is 70. Max Redirection.
IP Telephony System occurrences of “ or \ in the string will be escaped with \” and \\ inside the pair of double quotes. Otherwise, select no. The default is no. SIP Timer Values (sec) SIP T1. This is the RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. The default is .5. SIP T2. This is the RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses), which can range from 0 to 64 seconds. The default is 4.
IP Telephony System Reg Retry Long Intvl. When registration fails with a SIP response code that does not match, the System will wait for the specified length of time before retrying. If this interval is 0, then the System will stop trying. This value should be much larger than the Reg Retry Intvl value. The default is 1200. Response Status Code Handling SIT1-4 RSC. Enter the SIP response status code for the appropriate SIT Tone (SIT stands for Special Information Tone).
IP Telephony System INFOREQ Dynamic Payload. This is the INFOREQ dynamic payload type. There is no default. G726r16 Dynamic Payload. This is the G726-16 dynamic payload type. The default is 98. G726r24 Dynamic Payload. This is the G726-24 dynamic payload type. The default is 97. G726r40 Dynamic Payload. This is the G726-40 dynamic payload type. The default is 96. G729b Dynamic Payload. This is the G729b dynamic payload type. The default is 99. NSE Codec Name. This is the NSE codec name used in SDP.
IP Telephony System Insert VIA received. This lets you insert the received parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Select yes or no from the drop-down menu. The default is no. Insert VIA rport. This feature lets you insert the rport parameter into the VIA header of SIP responses if the received-from port and VIA sent-by port numbers differ. Select yes or no from the drop-down menu. The default is no. Substitute VIA Addr.
IP Telephony System Multicast Address. This is the IP address (and port number) used by the System to send control messages to all clients at the same time. It must be a multicast address and must contain a port number. The default is 224.168.168.168:6061. Group Page Address. This is the IP address (and port number) used by the System to tell clients to send and receive group page RTP packets. It must be a multicast address and must contain a port number. The default is 244.168.168.168:34567. Max Expires.
IP Telephony System The default is (9xx.); this indicates that any of the four lines can be used for any target number starting with 9. For example, with this dial plan, the caller dials 9 before entering the external phone number. Internal Music URL. Enter the Uniform Resource Locator (URL), also known as a web address, to download a music file for the music-on-hold and call park features. This is its format: [tftp://]server_IP_address[:port]/path.
IP Telephony System Call Park MOH Server. Enter the name or IP address of the music-on-hold server that should be used to handle a parked call. If you do not have a music-on-hold server for the call park feature, then keep the default, imusic, and the parked caller will hear the internal music file. Otherwise, if this setting is not specified, the parked caller will hear silence. Call Park DLG Refresh Intvl. The System can refresh a call park session periodically.
IP Telephony System AA script 1-3. These are used to define the three auto-attendant scripts. Refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users” for more details. DayTime AA. To enable the daytime auto-attendant, select yes. Otherwise, select no. The default is yes. DayTime. Enter the daytime hours for the daytime auto-attendant in 24-hour format.
IP Telephony System Weekend/Holiday AA Script. Select the auto-attendant script that you want to use for weekends and holidays, 1, 2, or 3. The default is 1. Weekend/Holiday Answer Delay. Select the number of seconds you want the weekend/holiday auto-attendant to wait before answering. The default is 0 seconds. PBX Phone Parameters Next Auto User ID. This is the User ID assigned to the next new client that requests to register with the System. Phone Ext Password.
IP Telephony System The Voice - Provisioning Screen Use this screen to configure service provisioning settings. IMPORTANT: In most cases, you should not change these settings unless instructed to do by your ITSP. Configuration Profile Provision Enable. The configuration profile must be requested by the System and cannot be pushed from a provisioning server, although a service provider can effectively push a profile by remotely triggering the request operation via SIP NOTIFY.
IP Telephony System Profile Rule B, C, and D. Enter profile rules B, C, and D. Log Resync Request Msg. This script defines the message sent to the configured syslog server whenever the System attempts to resync with the provisioning server. Enter the appropriate script. The default is $PN $MAC -Requesting resync $SCHEME://$SERVIP:$PORT$PATH. Log Resync Success Msg.
IP Telephony System License Keys. There are additional license keys you can acquire to upgrade the System. You can upgrade from support of 4 phones to support of 16 phones, and/or you can upgrade from a two-line appearance per phone to a four-line appearance per phone. Enter the license keys in this field. For more information about licensing, contact your ITSP. General Purpose Parameters GPP A-P. These can be used by both the provisioning and upgrade logic to hold any string value.
IP Telephony System The Voice - Regional Screen Use this screen to configure call settings. IMPORTANT: In most cases, you should not change these settings unless instructed to do by your ITSP. Call Progress Tones Dial Tone. This is played to prompt the user to enter a phone number. The default is 350@-19,440@-19;10(*/0/ 1+2). Second Dial Tone. This is an alternative to the Dial Tone when the user dials a three-way call. The default is 420@-19,520@-19;10(*/0/1+2).
IP Telephony System SIT2 Tone. This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. The default is 914@-16,1371@-16,1777@16;20(.274/0/1,.274/0/2,.380/0/3,0/4/0). SIT3 Tone. This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. The default is 914@-16,1371@-16,1777@16;20(.
IP Telephony System Ring6 Cadence. This is the cadence script for distinctive ring 6. The default is 60(.2/.4,.2/.4,.2/4). Ring7 Cadence. This is the cadence script for distinctive ring 7. The default is 60(.4/.2,.4/.2,.4/4). Ring8 Cadence. This is the cadence script for distinctive ring 8. The default is 60(0.25/9.75). Distinctive Call Waiting Tone Patterns CWT1 Cadence. This is the cadence script for distinctive CWT (Call Waiting Tone) 1. The default is 30(.3/9.7). CWT2 Cadence.
IP Telephony System Ring6 Name. In an INVITE’s Alert-Info header, this is the name that picks distinctive ring/CWT 6 for the inbound call. The default is Bellcore-r6. Ring7 Name. In an INVITE’s Alert-Info header, this is the name that picks distinctive ring/CWT 7 for the inbound call. The default is Bellcore-r7. Ring8 Name. In an INVITE’s Alert-Info header, this is the name that picks distinctive ring/CWT 8 for the inbound call. The default is Bellcore-r8. Ring and Call Waiting Tone Spec Ring Waveform.
IP Telephony System VMWI Refresh Intvl. This is the interval between the VMWI refresh events to the CPE. The default is 0. Interdigit Long Timer. This is the long timeout between entering digits when a caller is dialing. The range is 0 to 64 seconds. The default is 10. Interdigit Short Timer. This is the short timeout between entering digits when a caller is dialing. The range is 0 to 64 seconds. The default is 3. CPC Delay. CPC stands for Calling Party Control.
IP Telephony System Cfwd No Ans Act Code. This code forwards no-answer calls to the extension specified after the activation code. The default is *92. Cfwd No Ans Deact Code. This code cancels call forwarding of no-answer calls. The default is *93. Cfwd Last Act Code. This code forwards the last inbound or outbound calls to the extension specified after the activation code. The default is *63. Cfwd Last Deact Code. This code cancels call forwarding of the last inbound or outbound calls. The default is *83.
IP Telephony System DND Deact Code. This code disables the do not disturb feature. The default is *79. CIC Act Code. This code enables caller ID generation. The default is *65. CIC Deact Code. This code disables caller ID generation. The default is *85. CWCID Act Code. This code enables call waiting, caller ID generation. The default is *25. CWCID Deact Code. This code disables call waiting, caller ID generation. The default is *45. Dist Ring Act Code. This code enables the distinctive ringing feature.
IP Telephony System is *72. After the user dials *72, the System will wait for the user to enter a phone number. After the number has been entered, the System will forward all calls for that phone number. Vertical Service Announcement Codes Service Annc Base Number. Enter the base number for service announcements. Service Annc Extension Codes. Enter the extension codes for service announcements.
IP Telephony System Prefer G726r32 Code. This is the dialing code that will make this codec the preferred codec for the associated call. The default is *0172632. Force G726r32 Code. This is the dialing code that will make this codec the only codec that can be used for the associated call. The default is *0272632. Prefer G726r40 Code. This is the dialing code that will make this codec the preferred codec for the associated call. The default is *0172640. Force G726r40 Code.
IP Telephony System The value is the number of hours, minutes, and/or seconds to add to the current time during daylight saving time. The value can be preceded by a negative (-) sign if subtraction is desired instead of addition. The value is in this format: [/[+|-]HH:[mm[:ss]]] The value equals any value in the range 1-12 (January-December). The value equals [+|-] any value in the range 1-31.
IP Telephony System Playback ABCD. To enable local playback of OOB DTMF ABCD, select yes. Otherwise, select no. The default is yes. Caller ID Method. You have a choice of methods to use for caller ID. Select Bellcore(N.Amer, China) for CID, CIDCW, and VMWI. FSK is sent after the first ring, and there is no polarity reversal or DTAS. Select DTMF(Finland,Sweden) for CID only. DTMF is sent after polarity reversal (with no DTAS) and before the first ring. Select DTMF(Denmark) for CID only.
IP Telephony System The Voice - FXS 1/2 Screen Use the appropriate screen to configure settings for each FXS port, which is called the Phone port on the System. IMPORTANT: In most cases, you should not change the service settings unless instructed to do by your ITSP. Figure 6-36: Voice - FXS 1 Screen - Network Settings Line Enable. To enable this line for service, select yes. Otherwise, select no. The default is yes. Network Settings SIP ToS/DiffServ Value.
IP Telephony System excl. NTFY to log the start-line only for all messages except NOTIFY requests/responses. Select 1-line excl. REG to log the start-line only for all messages except REGISTER requests/responses. Select 1-line excl. OPT|NTFY|REG to log the start-line only for all messages except OPTIONS, NOTIFY, and REGISTER requests/responses. Select full to log all SIP messages in full text. Select full excl. OPT to log all SIP messages in full text except OPTIONS requests/responses. Select full excl.
IP Telephony System Dial Plan Dial Plan. Enter the dial plan script for this line. Refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users” for more details. Figure 6-39: Voice - FXS 1 Screen - Dial Plan Streaming Audio Server (SAS) SAS Enable. To enable the use of the line as a streaming audio source, select yes. Otherwise, select no. If enabled, the line cannot be used for outgoing calls. Instead, it auto-answers incoming calls and streams audio RTP packets to the caller.
IP Telephony System Enable IP Dialing. To use IP dialing, select yes. Otherwise, select no. The default is no. Emergency Number. This is a comma-separated list of emergency number patterns. If the outbound call matches one of the patterns, then the System will disable hook flash event handling. Hook flash event handling will be restored to normal when the phone is on-hook again. If you leave this field blank, then the System will have no emergency number. Mailbox ID.
IP Telephony System G726-24 Enable. To enable the use of the G726 codec at 24kbps, select yes. Otherwise, select no. The default is yes. FAX CED Detect Enable. To enable detection of the fax Caller-Entered Digits (CED) tone, select yes. Otherwise, select no. The default is yes. G726-32 Enable. To enable the use of the G726 codec at 32kbps, select yes. Otherwise, select no. The default is yes. FAX CNG Detect Enable. To enable detection of the fax Calling Tone (CNG), select yes. Otherwise, select no.
IP Telephony System Release Unused Codec. This feature allows the release of codecs not used after codec negotiation on the first call, so that other codecs can be used for the second line. To use this feature, select yes. Otherwise, select no. The default is yes. FAX Enable T38. To enable the use of the ITU-T T.38 standard for faxing, select yes. Otherwise, select no. The default is yes. FXS Port Polarity Configuration Idle Polarity. Select the polarity before a call is connected, Forward or Reverse.
IP Telephony System The Voice - Line 1/2/3/4 Screen Use the appropriate screen to configure settings for each external Internet phone line. IMPORTANT: In most cases, you should not change the service settings unless instructed to do by your ITSP. Figure 6-44: Voice - Line 1 Screen - Network Settings Line Enable. To enable this line for service, select yes. Otherwise, select no. The default is yes. Network Settings SIP ToS/DiffServ Value.
IP Telephony System requests/responses. Select full to log all SIP messages in full text. Select full excl. OPT to log all SIP messages in full text except OPTIONS requests/responses. Select full excl. NTFY to log all SIP messages in full text except NOTIFY requests/responses. Select full excl. REG to log all SIP messages in full text except REGISTER requests/responses. Select full excl. OPT|NTFY|REG to log all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/responses.
IP Telephony System When you create this rule, follow this format: rule[|rule[|rule[...]]] The most specific rules should be placed first. Each rule should be in this format: [did:]ext[,ext[,ext[...]]][,name=gname][,hunt=hrule][,cfwd=target] The term did indicates an embedded Direct Inward Dialing (DID) number. If it is not specified, then the rule applies to any DID number. The term ext indicates the client extension number pattern. It accepts * and ? wildcards as well as %xx escaped characters.
IP Telephony System Cfwd No Ans Delay. Enter the delay, in seconds, before the call forwarding of no-answer calls feature is triggered. The default is 20. Dial Plan Dial Plan. Enter the dial plan script for this line. Refer to “Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users” for more details. The default is (<9:>xx.). Figure 6-47: Voice - Line 1 Screen - Dial Plan NAT Settings NAT Mapping Enable. To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes.
IP Telephony System Register Expires. This is the expiration value, in seconds, of a REGISTER request. The System will periodically renew registration shortly before the current registration has expired. The default is 3600. Ans Call Without Reg. To allow inbound calls to be answered without successful registration by the System, select yes. Otherwise, select no. The default is no. Use DNS SRV. To use the DNS SRV lookup for proxy and outbound proxy, select yes. Otherwise, select no. The default is no.
IP Telephony System Appendix A: Troubleshooting This appendix provides solutions to problems that may occur during the installation and operation of the IP Telephony System. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com. Common Problems and Solutions 1. The System did not automatically assign an extension number to the Linksys SPA-family Internet phone, and the phone’s Ext LED is yellow instead of green.
IP Telephony System 4. I made a call from an outside line, and the auto-attendant says, “Not a valid extension, please try again.” However, I can make outgoing calls from the Internet phone with that extension number. Follow these steps: A. Open the web browser on the administration computer. B. Enter http://192.168.0.1/admin/voice/advanced. C. Click the SIP tab. D. On the Voice - SIP screen, add the extension number to the Auto-Attendant dial plan. 5.
IP Telephony System 8. I’m trying to access the System’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.” If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps): A. Click File. Make sure Work Offline is NOT checked. B. Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones. C. Click Tools.
IP Telephony System For Windows 2000: A. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections. B. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option. C. In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option. D.
IP Telephony System 10. I want to test my Internet connection. A. Check your TCP/IP settings. For Windows 98 and Millennium: Refer to Windows Help for details. Make sure Obtain IP address automatically is selected in the settings. For Windows 2000: 1. Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections. 2. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option. 3.
IP Telephony System C. In the command prompt, type ping 192.168.0.1 and press the Enter key. • If you get a reply, the computer is communicating with the System. • If you do NOT get a reply, check the cable, and make sure Obtain an IP address automatically is selected in the TCP/IP settings for your Ethernet adapter. D. In the command prompt, type ping followed by your Internet IP address and press the Enter key. The Internet IP Address can be found in the web interface of the IP Telephony System.
IP Telephony System 12. I am not able to access the System’s Web-based Utility Setup page. A. Refer to “Problem #10, I want to test my Internet connection” to verify that your computer is properly connected to the System. B. Refer to “Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter” to verify that your computer has an IP Address, Subnet Mask, Gateway, and DNS. C. Set a static IP address on your system; refer to “Problem #9: I need to set a static IP address on a PC.” D.
IP Telephony System C. Enter any name you want to use for the service. D. Enter the port range of the service you are using. For example, if you have a web server, you would enter the range 80 (in the Starting Port field) to 80 (in the Ending Port field). E. Select the protocol you will be using, TCP or UDP, or select Both. F. Enter the IP address of the PC or network device that you want the port server to go to. For example, if the web server’s Ethernet adapter IP address is 192.168.0.
IP Telephony System G. Enter the IP address of the PC or network device that you want the port server to go to. For example, if the web server’s Ethernet adapter IP address is 192.168.0.100, you would enter 100 in the field provided. Check “Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter” for details on getting an IP address. H. Check the Enabled option for the port services you want to use.
IP Telephony System 17. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window. If you have proxy settings, you need to disable these on your computer. Because the System is the gateway Internet access, the computer does not need proxy settings to gain access. Follow these directions to verify that you do not have any proxy settings and that the browser you use is set to connect directly to the LAN. For Microsoft Internet Explorer 5.0 or higher: A. B. C. D. E.
IP Telephony System Frequently Asked Questions How do I make a phone call? For calls within your system, pick up your phone and dial the extension number you want. For external calls, follow the instructions of your ITSP. You may be asked to dial a specific prefix for outside calls. For more information, contact your ITSP. Can I make calls if my Internet connection is down? When you make Internet phone calls, your high-speed Internet connection must be active.
IP Telephony System Does the System support ICQ send file? Yes, with the following fix: click ICQ menu => preference => connections tab=>, and check I am behind a firewall or proxy. Then set the firewall time-out to 80 seconds in the firewall setting. The Internet user can then send a file to a user behind the System. I set up an Unreal Tournament Server, but others on the LAN cannot join.
IP Telephony System Will the System function in a Macintosh environment? Yes, but the System’s setup pages are accessible only through Internet Explorer 5.0 or Netscape Navigator 5.0 or higher for Macintosh. I am not able to get the web configuration screen for the System. What can I do? You may have to remove the proxy settings on your Internet browser, e.g., Netscape Navigator or Internet Explorer. Or remove the dial-up settings on your browser.
IP Telephony System Appendix B: Configuring the Nighttime Auto-Attendant Description of the Auto-Attendant The auto-attendant is an internal service within the System. It plays pre-recorded voice messages that offer the caller a menu of choices, so the auto-attendant can appropriately direct the call. After the caller has made a choice, the call is routed to the appropriate extension, so the caller is connected to the correct party or presented with another menu of choices.
IP Telephony System Recording a New Prompt To record a new prompt, follow these instructions: 1. Using one of the analog telephones connected to the System, press **** (in other words, press the star key four times). 2. Wait until you hear “Linksys configuration menu. Please enter the option followed by the # (pound) key or hang up to exit.” 3. Press 72255# to access the auto-attendant message settings. 4. You will hear, “Please enter the message number followed by the # key.” Press 5#. 5.
IP Telephony System Configuring the Auto-Attendant Settings To configure the nighttime auto-attendant, follow these instructions: 1. Launch Internet Explorer or Netscape Navigator on the administration computer. 2. Enter /admin/voice/advanced in the web browser’s Address field. (Enter the IP address you assigned to the System when you installed it.) Then press the Enter key. 3. The Voice - Info screen will appear. Click the SIP tab. 4.
IP Telephony System b. Replace “dir” with “nt” (see the new text in boldface). Then add this line of code: This is the AA script 2 code: c.
IP Telephony System Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users Overview This appendix discusses the dial plan and auto-attendant (aa) features of the System. It also explains how to configure and write scripts for both features. Configuring Dial Plans The System allows each phone line to be configured with a distinct dial plan. The dial plan specifies how to interpret digit sequences dialed by the caller and how to convert those sequences into an outbound dial string.
IP Telephony System Entries include the following: • Individual characters include 0 to 9, *, #. • The letter x matches any single number from 0 to 9. • A subset of keys within brackets represents a range: [set]. For example, [389] means 3 or 8 or 9 • A numeric range is allowed within the brackets: [digit-digit]. For example, [2-9] means 2, 3, 4, 5, 6, 7, 8, or 9. • A range can be combined with other keys. For example, [235-8*] means, 2, 3, 5, 6, 7, 8, or *.
IP Telephony System (*xx\[3469]11\0\00\[2-9]xxxxxx\1xxx[2-9]xxxxxx\xxxxxxxxxx.) - This dial plan permits these calls: arbitrary 2-digit star code calls, 311, 411, 611, 911, local operator calls, international operator calls, US local numbers, US 1 + 10-digit long distance number, and all other numbers. Configuring Dial Plans for the Auto-Attendant You can define the dial rule in the dial plan setting and then do the translation in the auto-attendant script.
IP Telephony System Internal Dial Plan When the auto-attendant is enabled, it parses and operates on user input (key presses or DTMF tones) following the rules specified in the auto-attendant dial plan of the System. These rules are specified by the AA Dial Plan parameters found on the Voice - SIP screen of the Web-based Utility. Parameters of the Auto-Attendant Feature The following parameters are the minimum that must be configured. • Contact List.
IP Telephony System The System can store up to 94.5 seconds of audio, excluding the default messages (Prompts 1-4). The maximum length of any message is one minute. The recorded messages will be encoded with G711U and saved in flash memory. Status information for these messages is found in the Auto-Attendant Prompt Status section of the Voice - Info screen of the Web-based Utility. Each message is internally referred to as Prompt x, x being a number ranging from 1 to 10.
IP Telephony System In the menu type, user input can be processed. It is processed according to the dial plan statement associated with the menu and defines what action the auto-attendant executes when the user input matches the dial plan.
IP Telephony System Table 4: Auto-Attendant XML Instructions Set Instruction Description Syntax and Example(s) match Upon a match between the user’s input and the dial plan, the auto-attendant will transfer to the corresponding and execute the corresponding audio and/or action instructions. If the auto-attendant cannot find a match in any of the statements, it will perform the case.
IP Telephony System Additional Parameters for Customization Additional parameters are available on the Voice - SIP screen of the Web-based Utility and described in the following table: Table 5: Additional Auto-Attendant Configuration Parameters Parameter Description Type AA Dial Plan 1/2 This describes the dial plan rule that the auto-attendant will use in a particular
IP Telephony System Table 5: Additional Auto-Attendant Configuration Parameters Parameter Description Type DayTime This parameter defines the daytime hours. (The other hours are considered nighttime hours.) Format: start=hh:mm:ss;end=hh:mm:ss Str64 The abbreviation hh stands for hours and uses the 24-hour format. The abbreviation mm stands for minutes, and the abbreviation ss stands for seconds. Example: start=9:0:0;end=17:0:0 In this example, the start time is 9 AM and the end time is 5 PM.
IP Telephony System The following table lists the parameters for this example.
IP Telephony System The following is the actual code for this example:
IP Telephony System
IP Telephony System Appendix D: New Music for the Music-on-Hold Feature Overview The System provides a default internal music file for music-on-hold. This is the music file heard by callers when their calls are placed on hold or in the parking lot (call park feature). You can use a TFTP transfer to replace the default file with your own music file. This appendix describes how to convert your music file to the appropriate format and then configure the System.
IP Telephony System Instructions for Converting the Music File The System only supports the raw G711u format. Follow these instructions to convert your music file to the supported format: 1. Open the music conversion program you use. 2. Convert the music file to this format: • Raw Type - µ-Law • Frequency - 8 kHz • Bits per Sample - 8 Kps • Channels - Mono The music file should be encoded in G711u format at 8000 samples/second.
IP Telephony System For example, if the computer’s local IP address is 192.168.0.5, the directory is named rootdirectory, and the converted music file is named jazzmusic.dat, then tftp://192.168.0.5:69/rootdirectory/jazzmusic.dat should be entered in the Internal Music URL field. (The default port number, 69, is used.) NOTE: Keep the default, imusic, in the Call Park MOH Server field, so the call park feature will use the music file you have downloaded (imusic is the internal music file of the System). 6.
IP Telephony System Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter This section describes how to find the MAC address for your computer’s Ethernet adapter so you can use the MAC address cloning feature of the Router. You can also find the IP address of your computer’s Ethernet adapter. This IP address is used for the Router’s forwarding and/or DMZ features. Follow the steps in this appendix to find the adapter’s MAC or IP address in Windows 98, Me, 2000, or XP.
IP Telephony System 3. Write down the Physical Address as shown on your computer screen; it is the MAC address for your Ethernet adapter. This appears as a series of numbers and letters. The MAC address/Physical Address is what you will use for MAC address cloning or MAC filtering. NOTE: The MAC address is also called the Physical Address. The example shows the Ethernet adapter’s IP address as 192.168.1.100. Your computer may show something different.
IP Telephony System Appendix F: Windows Help Almost all networking products require Microsoft Windows. Windows is the most used operating system in the world and comes with many features that help make networking easier. These features can be accessed through Windows Help and are described in this appendix. TCP/IP Before a computer can communicate with the Router, TCP/IP must be enabled. TCP/IP is a set of instructions, or protocol, all PCs follow to communicate over a wired or wireless network.
IP Telephony System Appendix G: Glossary Adapter - A device that adds network functionality to your PC. Backbone - The part of a network that connects most of the systems and networks together, and handles the most data. Bandwidth - The transmission capacity of a given device or network. Bit - A binary digit. Boot - To start a device and cause it to start executing instructions. Bridge - A device that connects different networks. Broadband - An always-on, fast Internet connection.
IP Telephony System DHCP (Dynamic Host Configuration Protocol) - A networking protocol that allows administrators to assign temporary IP addresses to network computers by “leasing” an IP address to a user for a limited amount of time, instead of assigning permanent IP addresses. DMZ (Demilitarized Zone) - Removes the Router's firewall protection from one PC, allowing it to be “seen” from the Internet.
IP Telephony System HTTP (HyperText Transport Protocol) - The communications protocol used to connect to servers on the World Wide Web. HTTPS (HyperText Transport Protocol Secure) - The communications protocol used to connect to a secure server on the World Wide Web. IP (Internet Protocol) - A protocol used to send data over a network. IP Address - The address used to identify a computer or device on a network.
IP Telephony System POP3 (Post Office Protocol 3) - A standard mail server commonly used on the Internet. Port - The connection point on a computer or networking device used for plugging in cables or adapters. Power over Ethernet (PoE) - A technology enabling an Ethernet network cable to deliver both data and power. PPPoE (Point to Point Protocol over Ethernet) - A type of broadband connection that provides authentication (username and password) in addition to data transport.
IP Telephony System STUN (Simple Traversal of UDP through NATs) - A protocol that enables specialized applications, such as Internet phone calls, video, and audio, to travel between your local network and the Internet. STUN is a specific type of NAT traversal. Subnet Mask - An address code that determines the size of the network. Switch - 1. A data switch that connects computing devices to host computers, allowing a large number of devices to share a limited number of ports. 2.
IP Telephony System Appendix H: Specifications Model SPA9000 Data Networking MAC Address (IEEE 802.
IP Telephony System Voice Algorithms: G.711 (A-law and mµ-law) G.726 (16/24/32/40 kbps) G.729 A G.723.1 (6.3 kbps, 5.
IP Telephony System Stats in BYE Message Syslog & Debug Server Records - Per Line Configurable Physical Interfaces 2 10baseT RJ-45 Ethernet Port (IEEE 802.
IP Telephony System ENVIRONMENTAL Device Dimensions WxHxD Weight Operating Temp. Storage Temp. Operating Humidity Appendix H: Specifications 4.18" x 1.13" x 4.89" 106.17 mm x 28.70 mm x 124.21 mm 6.40 oz. (0.
IP Telephony System Appendix I: Warranty Information LIMITED WARRANTY Your Internet Telephony Service Provider warrants to You that, for a period of one year (the “Warranty Period”), your Linksys Product will be substantially free of defects in materials and workmanship under normal use.
IP Telephony System Appendix J: Regulatory Information FCC Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications.
IP Telephony System User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste Electric and Electronic Equipment (WEEE) This document contains important information for users with regards to the proper disposal and recycling of Linksys products.
IP Telephony System Appendix J: Regulatory Information 116
IP Telephony System Appendix J: Regulatory Information 117
IP Telephony System Appendix J: Regulatory Information 118
IP Telephony System For more information, visit www.linksys.com.
IP Telephony System Appendix K: Contact Information Internet Telephony Service Provider (ITSP) For support, contact your ITSP. Linksys Visit us online for information on the latest products and updates to your existing products at: Appendix K: Contact Information Internet Telephony Service Provider (ITSP) http://www.linksys.com or support.linksys.
