USER GUIDE Cisco Small Business Pro SPA500 Series IP Phones Models 501G, 502G, 504G, 508G, and 509G
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Contents Chapter 1: Getting Started 1 About This Document 1 Overview of the Cisco Small Business Pro IP Phones 3 Understanding Your Phone’s Lines and Buttons 4 Phone Components 4 Softkey Buttons 6 Using Keypad Shortcuts 8 SPA500S Attendant Console Caring for Your Phone Chapter 2: Installing Your Phone 9 10 11 Before You Begin 12 Phone Connections 12 Connecting the Handset 13 Installing the Stand (Optional) 13 Mounting the Phone to the Wall (Optional) 14 Reversing the Handset Ret
Contents Chapter 3: Using Basic Phone Functions Using Phone Hardware and Accessories 26 27 Using the Speakerphone 27 Using the Headset with Your IP Phone 27 Switching Between the Handset/Headset/Speakerphone During a Call 27 Sending Audio to the Phone Speaker 27 Choosing Your Preferred Audio Device 28 Adjusting Call Volume and Muting 29 Adjusting Call Volume 29 Adjusting the Ringer Volume 29 Using Mute 29 Placing or Answering a Call Using Dial Assistance 29 30 Putting a Call on Hold
Contents Setting Do Not Disturb 38 Activating Do Not Disturb 38 Deactivating Do Not Disturb 39 Turning Call Waiting On and Off 39 Picking Up a Call 40 Parking a Call 41 Placing a Three-Way Conference Call 42 Conferencing a Held Call with an Active Call Using the Phone Directories 43 44 Using Your Personal Directory 44 Using the Corporate Directory 45 Using the Call History Lists 46 Viewing the Call History Lists 46 Calling from the Call History Lists 47 Deleting a Number from th
Contents Customizing Your LCD Screen 55 Changing the LCD Screen Contrast 55 Changing the Screen Backlight Settings 56 Configuring the Phone Screen Saver 56 Turning on the Screen Saver 58 Using Ring Tones Changing Your Ring Tone Configuring Date and Time Parameters on Your Phone Setting Your Phone’s Date and Time 58 58 59 59 Using Star Codes 59 Using the Interactive Voice Response Menu on the SPA501G 61 Advanced Procedures for Technical Support Personnel 64 Rebooting Your Phone Chapter
Contents Chapter 6: Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 76 77 Connecting a Single SPA500S 78 Connecting a Second SPA500S 82 Configuring the SPA500S 84 Using the SPA500S 85 Monitoring the SPA500S 85 Appendix A: Where to Go From Here Cisco Small Business Pro IP Phone SPA50X User Guide (SIP) 86 v
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. It contains the following sections: • About This Document, page 1 • Overview of the Cisco Small Business Pro IP Phones, page 3 • Understanding Your Phone’s Lines and Buttons, page 4 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started A description of this book and an overview of the Cisco Small Business Pro IP Phones. Chapter 2 Installing Your Phone How to connect and install your phone. Chapter 3 Using Basic Phone Functions How to perform basic phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls.
1 Getting Started Overview of the Cisco Small Business Pro IP Phones Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Phone Components The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 3. Numbered objects in the photo are explained in the following table.
1 Getting Started Understanding Your Phone’s Lines and Buttons # Phone Feature Description 3 LCD Screen Displays date and time, phone station name, line extensions, and softkey options. (Not available on the SPA501G.) 4 Line keys Indicates phone line status. (Not available on the SPA502G.) When lit: Green: Line is idle. Red (steady): Line is active or in use. Red (blinking): Line is on hold. Orange: Line is unregistered (cannot be used).
1 Getting Started Understanding Your Phone’s Lines and Buttons # Phone Feature Description 9 Setup button Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding). For the SPA501G, accesses the Interactive Voice Response menu, which allows you to perform tasks like getting the IP address of the phone. See the User Guide documents on Cisco.com for more information.
Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function bXfer Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.) cancel Cancels any changes you have made (press before ok or save). cfwd Forwards all calls coming to your phone to a specified number. conf Initiates a conference call. confLx Conferences active lines on the phone together. delChr Deletes the last number or letter.
Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function unpark Resumes a parked call. xfer Performs a call transfer. xferLx Transfers an active line on the phone to a called number. y/n Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option. Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the SPA501G.
Getting Started SPA500S Attendant Console 1 SPA500S Attendant Console The SPA500S is a 32-button attendant console for the Cisco Small Business Pro IP phones, providing 32 three-color (red, green, and amber) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA500S attaches to the IP phone with the attachment arm provided (not shown). It obtains power directly from the IP phone and does not require a separate power supply.
1 Getting Started Caring for Your Phone Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network.
2 Installing Your Phone Before You Begin Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE The RJ-11 port marked “AUX” is reserved for connection with the SPA500S Attendant Console that works with the IP phones. It is not for use as a telephone line port.
2 Installing Your Phone Connecting the Handset Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. ! CAUTION Do not insert a telephone line cord into the auxiliary port. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. STEP 3 (Optional) Route the phone cord through the cable slot. STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Plug in the Ethernet and power cables.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 5 Hang onto screws mounted in the wall. Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. STEP 1 Push the latch in. STEP 2 Slide the retention tab up until it detaches from the phone.
2 Installing Your Phone Connecting the Power STEP 3 Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot in the handset when the handset is placed onto the cradle. Connecting the Power If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body.
Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.” STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.
Installing Your Phone Connecting a PC to Your Phone (Optional) 2 Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body. See the “Phone Connections” graphic. STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.
2 Installing Your Phone Verifying Phone Startup Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network”. All of the lights on the phone will flash. After your phone is successfully connected to the network and receives a basic configuration, your phone line keys should glow green (on models with phone line keys).
2 Installing Your Phone Upgrading Your Phone’s Firmware If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service Provider (ITSP). Upgrading Your Phone’s Firmware Your phone ships with pre-installed firmware. However, later firmware versions may be available that add features and fix problems with your phone.
Installing Your Phone Upgrading Your Phone’s Firmware 2 SPA501G: STEP 1 Press the Setup button. STEP 2 Enter 150, then press #. The firmware version is recited. Download the Firmware Go to www.tools.cisco.com/support/downloads, and enter the model number in the Software Search box. Save the firmware to your desktop. Get Your Phone’s IP Address Before you upgrade, you’ll need the IP address of the phone you are upgrading.
Installing Your Phone Upgrading Your Phone’s Firmware 2 Install the Firmware STEP 1 Extract the firmware onto your PC. NOTE If you are in a VPN connection, you may need to disconnect before proceeding so that your PC can communicate directly with your phone for the upgrade. STEP 2 Run the executable file for the firmware upgrade (for example, double click upgspa504-6-2-0.exe). STEP 3 Click Continue after reading the message regarding upgrading and your service provider.
3 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
Using Basic Phone Functions Using Phone Hardware and Accessories 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset with Your IP Phone Install the headset as described in the “Connecting Wired and Wireless Headsets (Optional)” section on page 21. NOTE Steps to use your headset with the IP phone may vary. Consult the user documentation for your headset for more information.
Using Basic Phone Functions Using Phone Hardware and Accessories 3 NOTE Does not apply to the SPA501G. STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Send Audio to Speaker > edit. STEP 4 Press y/n to enable or disable the feature. STEP 5 Press ok. STEP 6 Press save. Choosing Your Preferred Audio Device This option designates the headset or speaker phone as the preferred audio device when the handset is not used. NOTE Does not apply to the SPA501G.
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting You can also change call volume settings from your PC using the IP Phone Web Interface. See “Adjusting Audio Volume” section on page 73. Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume.
Using Basic Phone Functions Putting a Call on Hold 3 • Press the Headset button. • Press a green line button (to place a call) or a red flashing line button (to answer a call). (Not applicable to the SPA502G). If you are on a call and another call comes in, press the flashing red line button or press the Hold button to place the call on hold and answer the incoming call.
3 Using Basic Phone Functions Resuming a Call Resuming a Call To resume the call, press the flashing red line button for the call. (On the SPA502G, press the resume softkey.) Ending a Call To end a call: • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).
3 Using Basic Phone Functions Transferring Calls Performing an Attended Transfer SPA502G, SPA504G, SPA508G, SPA509G: STEP 1 During an active call, press xfer. The call is placed on hold and a new line is opened to dial the number. STEP 2 Either: • Enter the number to which you want to transfer the call, then press dial or wait a few seconds. • Press dir and either choose a number from the personal directory or select the Corporate Directory, then press dial.
3 Using Basic Phone Functions Redialing Transferring a Held Call to an Active Call NOTE Does not apply to the SPA501G. If you have a call on hold and an active call, you can transfer one of these calls to the other call, connecting the two callers. (This differs from a conference call because you no longer remain part of the call after the transfer.) With an active call and one or more calls on hold, press the xferLx softkey.
Using Basic Phone Functions Viewing and Returning Missed Calls 3 Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. NOTE Does not apply to the SPA501G. To return a missed call: • If the LCD screen shows a missed call, press the lcr softkey to return the last missed call. Press the miss softkey to view a list of missed calls, select a call, and press dial.
Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off 3 Turning the Missed Calls Shortcut On and Off This option removes the lcr and miss softkeys that appear on the IP phone screen when you miss a call. NOTE Does not apply to the SPA501G. To access this option: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Miss Call Shortcut and press edit. STEP 4 Press y/n to enable or disable the feature. STEP 5 Press ok. STEP 6 Press save.
Using Basic Phone Functions Forwarding Calls 3 Forwarding All Calls Using the cfwd sofkey: STEP 1 Press the cfwd softkey. STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to use any access and area codes required. STEP 3 Press dial. The LCD screen displays Calls Forwarded. Using the star code: Press *72 and enter the number to which to forward all calls.
Using Basic Phone Functions Forwarding Calls 3 STEP 3 Enter a number to which to forward all calls (for example, another extension, or an outside line.) If forwarding calls to an outside line, be sure to use any access and area codes required. To enter “vm” (will connect to voice mail if this feature has been set up by your phone administrator), press the Right navigation button, press the alpha softkey, and enter letters using the keypad. Press the Left navigation button. STEP 4 Press ok.
3 Using Basic Phone Functions Setting Do Not Disturb STEP 3 Press ok. STEP 4 Press save. Stopping Call Forwarding To stop forwarding calls, press the -cfwd softkey. You can also stop call forwarding by pressing the Setup button and selecting Call Forward > edit. Press clear, then press ok. Press save. Using star codes: • Enter *73 to deactivate call forwarding. • Enter *91 to deactivate call forward busy. • Enter *93 to deactivate call forward no answer.
Using Basic Phone Functions Turning Call Waiting On and Off 3 Using the Setup button: You can also access Do Not Disturb by performing the following steps: STEP 1 Press the Setup button and select Preferences > Do Not Disturb. STEP 2 Press the edit softkey. STEP 3 Press y/n to choose y, then press ok. STEP 4 Press save. Using the star code: Enter *78 to activate Do Not Disturb. Deactivating Do Not Disturb Using the -dnd softkey: To deactivate Do Not Disturb, press the -dnd softkey.
3 Using Basic Phone Functions Picking Up a Call NOTE For the SPA501G, you can only configure Call Waiting in the IP Phone Web Interface or by using the star code. Using the Setup button: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Call Waiting and press edit. STEP 4 Press the y/n softkey to turn call waiting on or off. STEP 5 Press ok. STEP 6 Press save. Using the star code: • Enter *56 to activate call waiting.
Using Basic Phone Functions Parking a Call 3 To pick up a call ringing at an extension in your group: STEP 1 Press the grPick softkey. The phone displays any stations in the group that have ringing calls. Press dial to see a list of calls. STEP 2 Choose the call you want to pick up and press dial. To pick up a call ringing at a specific extension: STEP 1 Press the pickup softkey. STEP 2 Enter the extension number of the phone from which you are picking up the call and press dial.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 To unpark a call, you can either use the unpark softkey (if you know the park line number), or view a list of parked calls and unpark it from the list. To unpark if you know the park line number: STEP 1 Press the unpark softkey. STEP 2 Enter the number of the park line (for example, the number that was entered in Step 2 of “parking a call.”) STEP 3 Press dial. The call is picked up on your phone.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 STEP 3 Press the conf softkey again. All three parties are connected in the conference call. When you hang up, the other two parties are disconnected. SPA501G: STEP 1 Press the Conference button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number. STEP 3 Press the Conference button again.
3 Using Basic Phone Functions Using the Phone Directories Using the Phone Directories Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company. In general, the phones provide the following types of directories: • Personal Directory—The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory.
Using Basic Phone Functions Using the Phone Directories 3 STEP 3 Enter the phone number, including any digits you must dial to access an outside line and the appropriate area code, if necessary. STEP 4 (Optional) To change the ring type for the caller: a. Press the option softkey. b. Scroll through the available ring types. c. Press the play softkey to play the selected ring tone or the select softkey to assign that ringtone to the person whose number you are adding to the directory.
3 Using Basic Phone Functions Using the Call History Lists STEP 3 Enter information in the fields and press search. STEP 4 In the results, press Dial to dial the contact, or choose one of the other options. Using the Call History Lists You can also view the Call History Lists from your PC using the IP Phone Web Interface. See the “Viewing Call History Lists” section on page 71. NOTE You can only view call history lists for the SPA501G using the IP Phone Web Interface.
3 Using Basic Phone Functions Using the Call History Lists Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Choose the call. STEP 2 Press dial. NOTE If the call was from a long distance number, you may have to edit the call before dialing it. Press the Edit softkey to edit the call and use the softkey buttons and keypad to edit the number.
Using Basic Phone Functions Setting or Changing a Phone Password 3 Setting or Changing a Phone Password You can set or change the password for your phone to prevent unauthorized use. To set a password for your phone: STEP 1 Press the Setup button. STEP 2 Select Set Password. STEP 3 Enter a numeric password. Enter the same password twice. STEP 4 Press save. Accessing Voicemail To access voicemail, press the Messages button on your phone.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 70 and the “Blocking Anonymous Calls,” on page 70. NOTE For the SPA501G, configure these features using the IP Phone Web Interface or use the star codes (described below).
Using Advanced Phone Features Configuring Privacy and Security Features 4 Using the Setup button: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Block Anonymous Call and press edit. STEP 4 Press y/n to choose yes. STEP 5 Press ok. STEP 6 Press save. Using the star code: Press *77. Anonymous call rejection will be enabled until you enter *87. Using Secure Call With the secure call feature, the active call is encrypted so that others cannot eavesdrop.
Using Advanced Phone Features Enabling Dial Assistance 4 To deactivate secure call: • *17—Deactivate Secure Call feature for all calls. • *19—Deactivate Secure Call feature for a single call. Enabling Dial Assistance If you enable dial assistance, when you place calls, the LCD will display phone numbers based on the best matched entries in the Directory and Call History lists. NOTE Dial assistance is not available on the SPA501G. To enable dial assistance: STEP 1 Press the Setup button.
Using Advanced Phone Features Using Speed Dials 4 NOTE For the SPA501G, you can create speed dials using the IP Phone Web Interface. To create or edit a speed dial: STEP 1 Press the Setup button. STEP 2 Select Speed Dial. STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with Not Assigned). To edit a previously existing speed dial, select it. STEP 4 Press edit. STEP 5 Enter the number to assign to the speed dial and press ok.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone 4 NOTE Your phone must be part of a Cisco SPA9000 Voice Network to use this feature. Paging Another Phone To page another phone, dial *96 plus the extension of the phone you are paging. If the phone you are paging is not set up to auto answer pages, the call will ring as a normal voice call. Configuring Auto Answer To configure your phone to auto answer pages: STEP 1 Press the Setup button. STEP 2 Select Preferences.
Using Advanced Phone Features Customizing Your LCD Screen • Orange (solid): Line is unregistered (cannot be used). • Orange (blinking): Line is not configured properly. 4 In addition, if your system administrator has configured it, you can press the same line button (4) to speed dial Bob’s extension, or to pick up a ringing call at his extension. NOTE Not applicable to the SPA502G. Customizing Your LCD Screen NOTE Not available on the SPA501G. You can customize your LCD screen in several ways.
Using Advanced Phone Features Customizing Your LCD Screen 4 Changing the Screen Backlight Settings The screen backlight turns off after a specified period of time. You can change this time period so that the screen backlight is on for a longer period, or keep the backlight always on. STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Back Light Timer and press edit.
Using Advanced Phone Features Customizing Your LCD Screen 4 To enable your screen saver: STEP 1 In Screen Saver Mode, Choose Enable Screen Saver and press edit. STEP 2 Press y/n to choose yes. STEP 3 Press ok. STEP 4 Press save. To specify the amount of time before the screen saver turns on if your phone is idle: STEP 1 In Screen Saver Mode, choose Screen Saver Wait Time and press edit. STEP 2 Enter the time, in seconds, to wait before the screen saver starts. STEP 3 Press ok. STEP 4 Press save.
Using Advanced Phone Features Using Ring Tones 4 Turning on the Screen Saver To immediately turn on your phone’s screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to Screen Saver Mode and press activ. (The screen saver must be enabled in order to immediately activate it.) Using Ring Tones NOTE Not available on the SPA501G. Each extension of your phone can have a different ring tone. You can also create your own ring tones.
Using Advanced Phone Features Configuring Date and Time Parameters on Your Phone 4 Configuring Date and Time Parameters on Your Phone Setting Your Phone’s Date and Time The date and time for your phone normally come from the SIP proxy server or NTP server. However, if you need to change some date and time parameters, you can follow these steps: STEP 1 Press the Setup button. STEP 2 Select Time/Date. STEP 3 Enter the date in the following format: mm*dd*yy (this will display as m/d).
4 Using Advanced Phone Features Using Star Codes Code Definition 16 Activate Secure Call feature for all calls.* See Using Secure Call, page 51. 17 Deactivate Secure Call feature for all calls.* See Using Secure Call, page 51. 18 Activate Secure Call feature for a single call.* See Using Secure Call, page 51. 19 Deactivate Secure Call feature for a single call.* See Using Secure Call, page 51. 36 Pick up a call at another extension.* See Picking Up a Call, page 40. 37 Pick up a group call.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the SPA501G 4 Code Definition 78 Activate Do Not Disturb. See Setting Do Not Disturb, page 38. 79 Deactivate Do Not Disturb. See Setting Do Not Disturb, page 38. 86 Deactivate Call Back. 87 Deactivate anonymous call blocking. See Blocking Anonymous Calls, page 50. 90 Activate Call Forward Busy. See Forwarding Calls, page 35. 91 Deactivate Call Forward Busy. See Forwarding Calls, page 35.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the SPA501G 4 Typical options you might use are listed in the following table: Number Option 100 Tells you if Dynamic Host Configuration Protocol (DHCP) is enabled. 110 Recites the IP address of the phone. 120 Recites the netmask of the phone. 130 Recites the gateway address. 140 Recites the MAC (hardware) address of the phone. 150 Recites the phone software version. 160 Recites the primary DNS server address.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the SPA501G 4 Number Option 111 Set a static IP address. Enter the address (use * to enter the “.” value), then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. NOTE DHCP must be disabled to use this option; if DHCP is not disabled, you receive an error message. 121 Set a netmask. Enter the address (use * to enter the “.” value), then press #.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 Advanced Procedures for Technical Support Personnel ! CAUTION These menus are used to configure and troubleshoot your phone and the phone network. You should not change these settings or perform these actions unless directed to do so by your phone administrator. To access advanced menus on the SPA502G, SPA504G, SPA508G, and SPA509G, follow the procedures below.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 • Custom Reset: Resets your phone to the latest customization profiles. • Language: Changes the language on your phone (subject to availability and configuration by your system administrator). Rebooting Your Phone This setting is to configure and troubleshoot the network. You should not change this settings unless directed to by your phone administrator as this can negatively affect your phone’s function.
5 Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser.
5 Using the Web Interface Logging in to the Web Interface Logging in to the Web Interface STEP 1 Get the IP address of your phone: SPA502G, SPA504G, SPA508G, SPA509G: a. Press the Setup button. b. Scroll to network and press select. c. Scroll to view Current IP. This is the IP address of your phone. SPA501G: a. Press the Setup button. b. Enter 110, then press #. The IP address is recited. STEP 2 On your PC, open Internet Explorer. STEP 3 Enter the IP address in the browser’s toolbar.
Using the Web Interface Setting Do Not Disturb 5 Setting Do Not Disturb Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message. To set Do Not Disturb: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, locate the Do Not Disturb field.
5 Using the Web Interface Configuring Call Waiting STEP 3 Under Call Forward, you can configure the following fields: • CFWD All Dest—Forwards all calls to a single number that you enter. • CFWD Busy Dest—Forwards all calls to another number when the phone is busy. Enter the number to which to forward calls. • CFWD No Ans Dest—Forwards calls to another number if there's no answer at your phone. Enter the number to which to forward calls.
Using the Web Interface Blocking Caller ID 5 Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call. To block Caller ID: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, locate the Block CID Setting field. STEP 4 Choose yes or no to enable or disable. STEP 5 At the bottom of the page, click Submit All Changes.
5 Using the Web Interface Using Your Personal Directory Using Your Personal Directory Your IP phone provides a phone directory for you to store and view frequently dialed numbers. This directory appears on your phone, and you can dial numbers from the directory. NOTE Does not apply to the SPA501G. To view and edit your personal directory: STEP 1 Log in to the web interface. STEP 2 Click the Personal Directory tab. A window appears with the Personal Directory listings for your phone.
5 Using the Web Interface Creating Speed Dials • Missed—Shows the last 60 missed calls. Click the tab for each list to view it. Creating Speed Dials You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. To create or edit a speed dial: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Speed Dial, enter the speed dial numbers you want to create or edit. STEP 4 Click Submit All Changes.
5 Using the Web Interface Adjusting Audio Volume To accept text messages from a third party: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Supplementary Services, in the Text Message from 3d Party field, choose yes. STEP 4 Click Submit All Changes. Adjusting Audio Volume STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab.
5 Using the Web Interface Changing the LCD Contrast Changing the LCD Contrast NOTE Not applicable to the SPA501G. STEP 1 Log in to the web interface. STEP 2 In the Voice tab, click the User tab. STEP 3 Under Audio Volume, you can adjust the LCD contrast by entering a number between 1 and 10, with 1 being low contrast. STEP 4 Click Submit All Changes. Configuring the Phone Screen Saver NOTE Not applicable to the SPA501G. To configure the phone screen saver: STEP 1 Log in to the web interface.
5 Using the Web Interface Configuring the Phone Screen Saver - A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.” - A moving phone icon. - The station date and time in the middle of the screen. STEP 3 Click Submit All Changes.
6 Using the SPA500S Attendant Console This chapter describes how to install and use the SPA500S Attendant Console with your IP Phone.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 The SPA500S is a 32-button attendant console for the SPA500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA500S attaches to the IP phone with the attachment arm provided. It obtains power directly from the IP phone and does not require a separate power supply.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 Connecting a Single SPA500S STEP 1 Turn both the IP phone and SPA500S face down. STEP 2 Align the screw hole in the IP phone with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the IP phone.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 STEP 4 Using an attachment arm screw, secure the attachment arm to the IP phone. STEP 5 Align the right screw hole in the SPA500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the SPA500S.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 STEP 7 Using an attachment arm screw, secure the attachment arm to the SPA500S. ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the SPA500S. STEP 8 Locate the AUX IN port on the back of the SPA500S. Connect one end of the auxiliary cable to this port. STEP 9 Locate the AUX port on the back of the IP phone.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the SPA500S. STEP 11 Attach the appropriate desktop stand to each unit.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 Connecting a Second SPA500S A maximum of two SPA500S attendant consoles can be connected to a SPA500 Series IP Phone. The instructions in this section are for connecting a second SPA500S. If you are not attaching a second SPA500S, skip to “Configuring the SPA500S” on page 84.
Using the SPA500S Attendant Console Connecting the SPA500S Attendant Console to the IP Phone 6 ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the SPA500S. STEP 7 Locate the AUX OUT port on the back of the first SPA500S. Connect one end of the auxiliary cable to this port. STEP 8 Locate the AUX IN port on the back of the second SPA500S. Connect the other end of the auxiliary cable to this port.
Using the SPA500S Attendant Console Configuring the SPA500S 6 Configuring the SPA500S The SPA500S can be configured to easily access other phone lines in the system. For example, buttons on the 500S can be configured to monitor another extension, speed dial a number, transfer calls to another extension, and more. NOTE The options available on the SPA500S depend on the phone system configuration. Your phone system might not provide all of the features mentioned in this document.
Using the SPA500S Attendant Console Using the SPA500S 6 Using the SPA500S The functions of SPA500S buttons may differ depending on configuration. However, in general, you can: • Monitor an extension by viewing its color. The LED color of a line button gives you information about the line being monitored: - Green: The line is idle. - Red (steady): The line is in use. - Red (blinking): The line is ringing. - Orange (steady): The line is not registered; there is a problem with phone connectivity.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business IP phone. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Software Downloads (Login Required) Go to tools.cisco.
A Where to Go From Here Cisco Unified Communications 500 Series for Small Business www.cisco.com/en/US/products/ps7293/ tsd_products_support_series_home.html Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Marketplace www.cisco.com/go/marketplace List of Documents See the following documents (available at the URLs listed above) for more information about your product.
