USER GUIDE Cisco Small Business Pro Cisco Unified Communications Manager Express for IP Phone Models SPA50X (SPCP)
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Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business Pro IP Phones 6 Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components 7 7 7 Softkey Buttons 10 Using Keypad Shortcuts 11 Chapter 2: Installing Your Phone 12 Before You Begin 12 Phone Connections 13 Connecting the Handset 14 Installing the Stand (Optional) 14 Mounting the Phone to the Wall (Optional) 15 Reverse the Handset Retention Tab 20 Connecting the
Contents Adjusting the Ringer Volume 27 Using Mute 27 Placing or Answering a Call 27 Using Hold and Resume 28 Using Mute 28 Ending a Call 29 Transferring Calls 29 Performing an Attended Transfer 29 Redialing a Number 30 Viewing and Returning Missed Calls 31 Forwarding All Calls to Another Number 32 Forwarding All Calls 32 Setting Do Not Disturb 32 Picking Up a Call from Another Extension 33 Placing a Three-Way Conference Call 34 Using the Local Directory 34 Using the Call Hi
Contents Updating Your Ring Tone 42 Using the Interactive Voice Response Menu on the SPA501G 43 Advanced Procedures for Technical Support Personnel 44 Status Information and Statistics 44 Rebooting, Restarting, and Resetting a Phone 44 Chapter 5: Using the Web Interface 46 Logging In to the Web Interface 46 Configuring Speed Dials and Fast Dials 47 Changing Your Password and PIN 49 Setting Up Voice Mail Notifications 49 Appendix A: Where to Go From Here Related Documentation Cisco Smal
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. • About This Document, page 4 • Overview of the Cisco Small Business Pro IP Phones, page 6 • Understanding Your Phone’s Lines and Buttons, page 7 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business Pro IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone. Chapter 2 Installing Your Phone This chapter provides an overview of this document and basic information about your Cisco Small Business Pro IP phone.
1 Getting Started Overview of the Cisco Small Business Pro IP Phones Appendix A Title Description Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources. Overview of the Cisco Small Business Pro IP Phones The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network.
1 Getting Started Understanding Your Phone’s Lines and Buttons Navigation Button SPA501G SPA502G SPA504G None Four-way navigation key SPA508G SPA509G Caring for Your Phone The Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
1 Getting Started Understanding Your Phone’s Lines and Buttons Figure 1 Phone Components The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP Phone features. Other models differ. See the “Overview of the Cisco Small Business Pro IP Phones” section on page 6. Numbered objects in the photo are explained in the following table. # Phone Feature Description 1 Handset Pick up to place or answer a call.
1 Getting Started Understanding Your Phone’s Lines and Buttons # Phone Feature Description 5 Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above. Note: The SPA501G has the following four buttons: Redial—Dials the last number called. Cancel—Cancels an action (such as a transfer). Conference—While on a call, press to start a conference call and dial another number. After the second party answers, press Conference again to create the conference.
1 Getting Started Understanding Your Phone’s Lines and Buttons # Phone Feature Description 13 Headset button Push to turn the headset on or off. When the headset is on, the button glows green. 14 Speaker button Push to turn the speaker on or off. When the speaker is on, the button glows green. 15 Keypad Use to dial phone numbers, enter letters, and choose menu items. Softkey Buttons The softkey buttons on your phone display may vary depending on your phone model and the phone system setup.
Getting Started Understanding Your Phone’s Lines and Buttons 1 Button Function GPickUp Allows you to answer a call ringing on an extension by discovering the number of the ringing extension. PickUp Allows you to answer a call ringing on another extension by entering the extension number. Redial Displays a list of recently dialed numbers. Resume Resumes a call that is on hold. OK Saves your changes or confirms an action in response to a prompt on the screen.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business Pro IP Phone and connect it to your network.
2 Installing Your Phone Phone Connections NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary devices that are not supported with the SPCP version of the telephone firmware. This port is not for use as a telephone line port. ! CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.” Phone Connections The following photo shows where you need to connect parts of the phone.
2 Installing Your Phone Connecting the Handset Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. ! CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port. STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. STEP 3 (Optional) Route the phone cord through the cable slot.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Mounting the Phone to the Wall (Optional) To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation. STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 4 2 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Plug in the Ethernet and power cables.
Installing Your Phone Mounting the Phone to the Wall (Optional) STEP 5 2 Hang onto screws mounted in the wall.
2 Installing Your Phone Connecting the Power Reverse the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. STEP 1 Push the latch in. STEP 2 Slide the retention tab up until it detaches from the phone. STEP 3 Rotate the tab 180° and re-insert into the phone base.
Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network If you are using an Ethernet connection: STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW.” STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.
Installing Your Phone Connecting a PC to Your Phone (Optional) STEP 5 2 Plug the other end of the IP phone power adapter into an electrical outlet. Connecting a PC to Your Phone (Optional) To connect a PC to your phone (optional): NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly. STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body.
2 Installing Your Phone Verifying Phone Startup Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then “Initializing Network.” All of the lights on the phone will flash. After your phone is successfully connected to the network and receives a basic configuration, the extension number appears on the display screen (on models with a display screen) and the phone has dial tone.
Installing Your Phone Upgrading Your Phone’s Firmware 2 If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or Internet Telephony Service Provider (ITSP). Upgrading Your Phone’s Firmware The phone firmware is upgraded automatically from the Cisco Smart Business Communications System (SBCS), according to the administrative settings.
3 Using Basic Phone Functions This chapter provides instructions on using your phone’s basic functions.
Using Basic Phone Functions Using Phone Hardware and Accessories 3 Using Phone Hardware and Accessories Using the Speakerphone To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using the Headset with Your IP Phone Install the headset as described in the “Connecting Wired and Wireless Headsets (Optional)” section on page 22 NOTE Steps to use your headset with the IP phone may vary. Consult the user documentation for your headset for more information.
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Adjusting Call Volume and Muting Adjusting Call Volume To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume. Press OK (except on the SPA501G model). Adjusting the Ringer Volume To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is off.
3 Using Basic Phone Functions Using Hold and Resume Techniques to place a call without dialing a number: • Press Redial to dial the last number. • If you have configured speed dials, press the assigned speed dial code and then press AbbrDial. • To answer a call that is ringing on another phone in the phone system, press Pickup. Then enter the extension number of the ringing phone. NOTE You also can place a call by choosing a number from a directory or from the Call History.
3 Using Basic Phone Functions Ending a Call Ending a Call To end a call: • Press the EndCall button. • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the handset (wireless). Transferring Calls You can perform two types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.
3 Using Basic Phone Functions Redialing a Number • To transfer after speaking privately to the other person, press Trnsfer at any time during the conversation. SPA501G: STEP 1 During an active call, press the Transfer button. STEP 2 Enter the number to which you want to transfer the call. STEP 3 Press the Transfer button again. Redialing a Number SPA502G, SPA504G, SPA508G, SPA509G: To redial the last number called, press the Redial softkey twice.
Using Basic Phone Functions Viewing and Returning Missed Calls 3 Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. NOTE Does not apply to the SPA501G. To return a missed call: STEP 1 Press the Setup button. STEP 2 Select Call History. STEP 3 Select Missed Calls. STEP 4 Choose the call you want to return and press Dial. NOTE If the call was from a long distance number, you may have to edit the call before returning it.
Using Basic Phone Functions Forwarding All Calls to Another Number 3 Forwarding All Calls to Another Number When you will be away from your phone, you can forward all calls to another IP phone in your phone system. You may be able to forward calls to an external number such as your home phone number or cell phone number, if allowed by your phone system administrator. For outside numbers, be sure to include any digit that is required to access an outside line.
Using Basic Phone Functions Picking Up a Call from Another Extension 3 Picking Up a Call from Another Extension You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call in the following ways: • Pick up a call that is ringing at an extension in your group using the GPickUp softkey. (Not available for the SPA501G.) • Pick up a call that is ringing at specific extension using the Pickup softkey.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 Placing a Three-Way Conference Call SPA502G, SPA504G, SPA508G, SPA509G: To initiate a conference call: STEP 1 During an active call, press more and then press Confrn. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second person’s telephone number. STEP 3 When the second person answers, press the Confrn softkey again. All three parties are connected in the conference call.
3 Using Basic Phone Functions Using the Call History Lists To use the local directory: STEP 1 Press the Setup button. STEP 2 Scroll to Directory and press Select. STEP 3 Scroll to Local Directory and press Select. STEP 4 When the search form appears, you can search for a particular entry by entering a last name, a first name, or both, or you can leave the fields blank. STEP 5 Optionally, enter a last name, a first name, both names, or leave the fields blank.
3 Using Basic Phone Functions Accessing Voicemail STEP 4 To call a number in the list, scroll to an entry and press Dial to dial the number. Press Edit Dial to change the number before dialing.. Press Cancel to exit. NOTE If the call was from a long distance number, you may have to edit the call before dialing it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Adding and Using Speed Dials 4 STEP 4 Scroll to Speed Dial Buttons and press Select. STEP 5 For a new speed dial, press Add. To edit a previously existing speed dial, scroll to it, and then press Change. STEP 6 Enter a Label to identify the destination. STEP 7 Enter the number to assign to the speed dial. STEP 8 Press Submit. Adding and Using Speed Dials SPA502G, SPA504G, SPA508G, SPA509G: To add a personal speed dial number: STEP 1 Press the Setup button.
Using Advanced Phone Features Adding and Using Speed Dials STEP 5 Press Change to edit the selected entry. STEP 6 Enter the following information: STEP 7 • Label: Enter a name or other identifier for this speed dial entry. • Number: Enter the destination number. 4 Press Submit. The new entry appears in the list, along with the assigned speed dial number. To delete a speed dial entry: STEP 1 Press the Setup button. STEP 2 Scroll to My Phone Apps and press Select.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone 4 Monitoring/Accessing Another Phone from Your Phone Your system administrator may configure your phone so that you can monitor other user’s phones from your phone. If this feature is configured, some line buttons on your phone (or, on the SPA509G, the four additional programmable keys) are assigned to display the status of another user’s phone.
Using Advanced Phone Features Customizing Your LCD Screen STEP 4 STEP 5 4 Use the navigation button to adjust the screen contrast: • To decrease the contrast: Press the Left navigation button. • To increase the contrast: Press the Right navigation button. Press OK. Setting the Back Light Timer You can set a timer for your screen back light so that your LCD screen becomes dark after a specified period of idle time on the phone. STEP 1 Press the Setup button.
Using Advanced Phone Features Updating Your Ring Tone 4 c. Press OK to save the changes. STEP 5 To specify the amount of idle time that can elapse before the screen saver appears: a. Scroll to Screen Saver Wait Time and press Edit. b. Clear the displayed time by pressing Clear. c. Enter the idle time period in seconds by pressing numbers on the keypad. d. Press OK to save your changes.
Using Advanced Phone Features Using the Interactive Voice Response Menu on the SPA501G 4 To change a ring tone: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Scroll to Ring Type and press Select. A list of available tones appears STEP 4 Choose the ring tone that you want to change, and press Select. STEP 5 Scroll through the ring tones. To hear a ring tone, press Play. To choose a ring tone, press Select. STEP 6 Press Exit to close the screen.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel 4 Advanced Procedures for Technical Support Personnel Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you. Status Information and Statistics To view status information and statistics: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select.
Using Advanced Phone Features Advanced Procedures for Technical Support Personnel STEP 3 4 When the confirmation message appears, press OK to confirm or press Cancel to close the message without rebooting the phone. To restart your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Restart and press Select. STEP 3 When the confirmation message appears, press OK to confirm or press Cancel to close the message without restarting the phone.
5 Using the Web Interface This chapter explains how to use Cisco Unified Communications Manager Express (Cisco Unified CME) to configure features for your phone. • Logging In to the Web Interface, on page 46 • Configuring Speed Dials and Fast Dials, on page 47 • Changing Your Password and PIN, on page 49 • Setting Up Voice Mail Notifications, on page 49 Logging In to the Web Interface When your phone is connected to a Cisco Unified Communications 500, you can use Cisco Unified CME in a web browser.
Using the Web Interface Configuring Speed Dials and Fast Dials STEP 2 5 Enter your user name and password, and then click Login. NOTE If you are unsure how to log in, contact your phone system administrator. Configuring Speed Dials and Fast Dials You can use the web pages to create speed dials and fast dials. • Speed dials allow you to quickly dial a number from a list or to use a quick access code to invoke the number. A speed dial appears automatically on an unused line button on the phone.
Using the Web Interface Configuring Speed Dials and Fast Dials 5 To configure your speed dials or fast dials: STEP 1 Log in to the Cisco Unified Communications Express web page. See “Logging In to the Web Interface,” on page 46. STEP 2 From the menu, choose Configure > Phones. STEP 3 To add a speed dial, find an open space in the Speed Dial Information section STEP 4 • Enter the phone number, including any prefix digit that your system requires for external numbers.
5 Using the Web Interface Changing Your Password and PIN STEP 5 Click Save Change to save your settings. Changing Your Password and PIN You can change your password and PIN by using the web pages. STEP 1 Log in to the Cisco Unified Communications Express web page. See “Logging In to the Web Interface,” on page 46. STEP 2 From the menu, choose Configure > My Profile. STEP 3 As needed, enter a new Password or PIN, and then enter it again in the Confirm Password or Confirm PIN field.
5 Using the Web Interface Setting Up Voice Mail Notifications • STEP 4 Click the magnifying glass icon to choose an internal extension to be notified. In the Notification Devices section, click the hyperlink for the type of device that you want to receive notifications of new messages. Then enter the following information: • Enable notification to this device: Check the check box to enable the phone system to send a notification to this device.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the SPA50X phones. This appendix provides link to many of these resources. Product Resources Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it. If you use an older web browser, you may have to add http:// in front of the web address. Resource Location Technical Documentation www.cisco.
A Where to Go From Here Related Documentation Resource Location Open Source License Notices www.cisco.com/go/osln Regulatory Compliance and Safety Information www.cisco.com/en/US/products/ps10033/ tsd_products_support_series_home.html Cisco Partner Central (Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Related Documentation The following table describes related documents that Cisco provides to help you use your Cisco Small Business Pro IP Phone.
