Quick Start Guide Cisco IP Phone 7914 Expansion Module 1 Introduction to the Cisco IP Phone 7914 Expansion Module 2 Installing the 7914 Expansion Module 3 Features 4 How to Use the 7914 Expansion Module 5 Troubleshooting 6 Technical Specifications 7 For More Information 8 Obtaining Technical Assistance
1 Introduction to the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to your Cisco IP Phone 7960, adding 14 line appearances and/or speed dial numbers to your phone. You can attach one or two Expansion Modules to your IP Phone. When you use two Expansion Modules, you have 28 additional line appearances and/or speed dial numbers, or a total of 34 line appearances and/or speed dial numbers.
Before You Begin Before you begin installing your 7914 Expansion Module, read all of the following topics in this section: • Package List • Footstand Kits • Additional Equipment • Safety Notices Package List Make sure that you have received all of the following parts in your package: • One Cisco IP Phone 7914 Expansion Module • One RS 232 cable • One Quick Start Guide • One Warranty Card Footstand Kits In addition to the package list items, you will also need a Footstand Kit (separate orderable item).
Additional Equipment You will also need to have the following equipment. • Small flat head screwdriver—for use during the installation • Power supply unit—depending on how many Expansion Modules you are installing and how your Cisco IP Phone 7960 is powered, you will require power supply unit(s) as follows: Power over the Ethernet to your Cisco IP Phone 7960 With one or two Expansion Modules, you need a power supply unit (separate orderable item).
Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits.
Installing the 7914 Expansion Module Note To ensure a successful installation of the 7914 Expansion Module, make sure you have read the entire “Before You Begin” section on page 3. To install the 7914 Expansion Module, you need to perform the following steps. 1. Remove the Footstand from the Cisco IP Phone 7960 2. Connect the Support Bar to the Cisco IP Phone 7960 3. Connect the 7914 Expansion Module to the Support Bar 4. Connect the RS 232 Cable 5. Connect the Power Supply 6.
Step 2 Unplug the handset, and headset if one is attached to the phone. Step 3 Turn the Cisco IP Phone 7960 over and lay it on a protected flat surface to prevent it from being scratched. Step 4 On the footstand, locate the two foot pins. Step 5 Using a flat head screwdriver, carefully push away from your body on one of the foot pins to release it. Then carefully push away from your body on the other foot pin to release it. Note Lift off the footstand and store it separately.
2. Connect the Support Bar to the Cisco IP Phone 7960 To connect the support bar to the Cisco IP Phone 7960, follow these steps. Step 1 Position the support bar on the back of the IP Phone so that it fits flush with the phone. Step 2 Locate the two connector pins. Step 3 Using a flat head screwdriver, carefully push each of the connector pins so that the support bar is firmly fastened to the IP Phone. 3.
Note If you are installing two Expansion Modules, repeat Steps 2 and 3 for the second Expansion Module.
1 Open slots on the 7914 Expansion Module 2 Hooks on the support bar 3 Insert and rotate the 7914 Expansion Module into the support bar 4 Tighten the thumb screws 4. Connect the RS 232 Cable To connect the RS 232 cable, follow these steps, and refer to the following table, which depicts the “in” and “out” icons on the RS 232 jacks. In icon Out icon Step 1 Plug one end of the RS 232 cable into the jack labeled RS 232 on the Cisco IP Phone 7960.
1 RS 232 cable connection to the RS 232 jack on the IP Phone 2 RS 232 cable connection to the RS 232 jack on Expansion Module 1 3 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 1 4 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 2 5. Connect the Power Supply To connect the power supply, follow these steps.
– you have two Expansion Modules—connect the power supply unit to the AC adaptor port on the Expansion Module closest to the IP Phone and plug the other end into a standard electrical power outlet in the wall. • If your Cisco IP Phone 7960 is powered with a power supply unit and: – you have one Expansion Module—reconnect the original IP Phone power supply unit to the AC adaptor port on the IP Phone and plug the other end into a standard electrical power outlet in the wall.
6. Connect the Footstand To connect the footstand to the support bar, follow these steps. Step 1 Locate the three hooks on the footstand. Step 2 Position the hooks so that they align with the two open slots on the support bar. Note Step 3 There are four positions in each of the three sets of open slots on the support bar. This lets you choose the angle of the footstand. Insert the footstand hooks into the support bar and push in slightly to make the connection.
Start Up Sequence After the 7914 Expansion Module is installed, upon startup the lighted buttons will all light steady red. Then the LCD screen refreshes and the lighted buttons will all go off and any line appearances will be displayed in the LCD screen. You can then start using the Expansion Module. 3 Features The 7914 Expansion Module includes the following features.
1 LCD screen—Displays either the phone number, speed dial number (or name or other text label) assigned to each button. Icons indicating line status appear and function the same as those on the Cisco IP Phone 7960. 2 Lighted Buttons—14 buttons. Each button corresponds to one line (just like on the Cisco IP Phone 7960).
manager in your group has just completed a call and could possibly assist the incoming caller. You consult briefly with the incoming caller and then transfer the call to the manager. Configuring Speed Dial Numbers Similar to the Cisco IP Phone 7960, you can configure speed dial numbers on the 7914 Expansion Module.
Step 5 Scroll down to the Speed Dial Settings for Line Extension Module 1. You can set up speed dial numbers 5 - 18. Note Do not set up 911 as a speed dial number on the 7914 Expansion Module. Step 6 In the Speed Dial number field, enter the complete phone number or extension. Step 7 In the Display Text field, enter the name associated with the speed dial number. If you leave this field blank, the LCD displays the speed dial number.
Adjusting the Contrast Similar to the Cisco IP Phone 7960, you can adjust the contrast on the 7914 Expansion Module. To adjust the contrast, follow these steps. Step 1 On the Cisco IP Phone 7960, press the Settings button. Step 2 Select Contrast, and press the Select softkey. Step 3 Select Expansion Module(s) from the Contrast menu. The Expansion Module 1 Contrast screen appears. Step 4 Press the Up and Down softkeys to obtain the desired contrast on the 1st Expansion Module.
Problem Solution Lighted buttons on the first 7914 Expansion Module are all red. Verify with your system administrator that your 7914 Expansion Module is defined in Cisco CallManager. Lighted buttons on the second 7914 Expansion Module are all amber. Verify with your system administrator that your 7914 Expansion Module is defined in Cisco CallManager. If you are experiencing other difficulties, contact your system administrator.
Cable Specifications • 2 RJ-11 jacks with 6 pin connectors for the RS 232 cable connections • 48-volt power connector. The diameter of the center pin in the Expansion Module power jack (Switchcraft 712A) is .1" (2.5 mm). The center pin is positive (+) voltage. The miniature power plug required to mate with the power jack on the Expansion Module is a Switchcraft 760 or equivalent. Regulatory Compliance The 7914 Expansion Module meets the following regulatory compliance and safety standards.
7 For More Information The following sections provide sources for obtaining documentation from Cisco Systems. Related Documentation The following documents provide additional information. • Cisco IP Phone Administration Guide for Cisco CallManager—Provides instructions for the system administrator about configuring the 7914 Expansion Module in Cisco CallManager. http://www.cisco.com/univercd/cc/td/doc/product/voice/ c_ipphon/index.
Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription. Ordering Documentation You can order Cisco documentation in these ways: • Registered Cisco.
8 Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.
Cisco TAC inquiries are categorized according to the urgency of the issue: • Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. • Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. • Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations.
Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.
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