Specification Guide

© 2016 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 11 of 13
Service and Support
Cisco is committed to minimizing total cost of ownership (TCO). The company offers a portfolio of technical support
services to help ensure that its products operate efficiently, remain highly available, and benefit from the most up-
to-date system software. The services and support programs described in Table 7 are available as part of the
Cisco Desktop Switching Service and Support solution and are available directly from Cisco and through resellers.
Table 7. Cisco Services and Support Programs
Service and Support
Features
Benefits
Advanced Services
●
Cisco Total Implementation Solutions (TIS),
available direct from Cisco
●
Cisco Packaged TIS, available through
resellers
●
Cisco SMARTnet
®
and SMARTnet Onsite
support, available direct from Cisco
●
Cisco Packaged SMARTnet support
program, available through resellers
●
Cisco SMB Support Assistant
●
Project management
●
Site survey, configuration, and deployment
●
Installation, text, and cutover
●
Training
●
Major moves, adds, and changes
●
Design review and product staging
●
Access to software updates 24 hours
●
Web access to technical repositories
●
Telephone support through the Cisco
Technical Assistance Center (TAC)
●
Advance replacement of hardware parts
●
Supplements existing staff
●
Helps ensure that functions meet needs
●
Mitigates risk
●
Helps enable proactive or expedited issue
resolution
●
Lowers TCO by taking advantage of Cisco
expertise and knowledge
●
Minimizes network downtime
Ordering Information
Table 8 gives ordering information for the Cisco IE 3000 Series.
Table 8. Ordering Information for Cisco IE 3000 Series
Description
Specification
IE-3000-4TC
●
Industrial Ethernet switch
●
4 Ethernet 10/100 ports and 2 dual-purpose uplinks (each dual-purpose uplink port has 1 10/100/1000
Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
Each switch supports 2 Cisco modules, 1 Cisco IEM-3000-8FM= module, or 1 Cisco IEM-3000-8TM=
module and 1 Cisco IEM-3000-8FM= module
●
Layer 2 LAN Base image installed
IE-3000-8TC
●
Industrial Ethernet switch
●
8 Ethernet 10/100 ports and 2 dual-purpose uplinks (each dual-purpose uplink port has 1 10/100/1000
Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
Each switch supports 2 Cisco IEM-3000-8TM= modules, 1 Cisco IEM-3000-8FM= module, or 1 Cisco
IEM-3000-8TM= module and 1 Cisco IEM-3000-8FM= module
●
Layer 2 LAN Base image installed
IE-3000-4TC-E
●
Industrial Ethernet switch
●
4 Ethernet 10/100 ports and 2 dual-purpose uplinks (each dual-purpose uplink port has 1 10/100/1000
Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
Each switch supports 2 Cisco modules, 1 Cisco IEM-3000-8FM= module, or 1 Cisco IEM-3000-8TM=
module and 1 Cisco IEM-3000-8FM= module
●
Layer 3 IP Services image installed
IE-3000-8TC-E
●
Industrial Ethernet switch
●
8 Ethernet 10/100 ports and 2 dual-purpose uplinks (each dual-purpose uplink port has 1 10/100/1000
Ethernet port and 1 SFP-based Gigabit Ethernet port, 1 port active)
●
Each switch supports 2 Cisco IEM-3000-8TM= modules, 1 Cisco IEM-3000-8FM= module, or 1 Cisco
IEM-3000-8TM= module and 1 Cisco IEM-3000-8FM= module
●
Layer 3 IP Services image installed
IEM-3000-8TM=
●
Expansion Copper module for Cisco IE-3000-4TC and IE-3000-8TC switches
●
8 10/100 TX ports