Installation Guide

4002804 Rev C QPSK (Release A63) Software Upgrade and Installation Instructions 25

What to Look for in the signonCount Data, Continued

TOTAL

PERCENT

SIGN-ON

81.68%

81.67%

81.66%

81.65%

81.68%

TOTAL PERCENT SIGN-ON—The DNCS reports the

percentage of DHCTs with two-way capability that are signed

on to your network.

QPSK

Reboots

QPSK Reboots—In the event that a QPSK modulator reboots,

the name and ID of the modulator is listed in this column.

Concentrate on Three Fields

Allow the system to gather signonCount data for several minutes and then examine

the numbers in the following fields:

 Verified Rcvd (Verified Received)

 Verified Sent

 DAVIC Made

These fields track the number of sign-on requests made by DHCTs (Verified Rcvd

and Verified Sent), as well as the number of sign-on requests that were successful

(DAVIC Made). Ideally, the numbers in the three fields should be equal.

If you notice that the numbers in the DAVIC Made column regularly becoming less

than the numbers in the Verified Rcvd and Verified Sent columns, your DHCTs may

be having trouble signing on and may be contributing to network congestion.

When to Call Cisco Services for Assistance

If you notice that the numbers in the DAVIC Made column regularly becoming less

than the numbers in the Verified Rcvd and Verified Sent columns, call Cisco

Services. Cisco Services engineers may log in to your system and examine the

logfiles associated with the hctmConfig, hctmMac, and hctmProvision processes.

Additionally, Cisco Services engineers may instruct you to run the signonCount

utility in Fix Mode On.

Important: Do not run the utility in Fix Mode On unless you have been instructed to

do so by Cisco Services engineers.