Wave 7 | January 2013 | 3725-00010-001 Rev H PARTNER SOLUTION GUIDE Polycom® Unified Communications Deployment Guide for Cisco Environments i
Polycom® Unified Communications Deployment Guide for Cisco Environments Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Drive San Jose, CA 95164 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc.
Contents About This Guide ........................................................................................................ vii Conventions Used in this Guide.........................................................................................vii Terms and Writing Conventions ......................................................................................... vii Information Elements ........................................................................................................
Polycom® Unified Communications Deployment Guide for Cisco Environments Task 2: Ensure the TIP Protocol is Enabled (Optional) ...................................................22 Configuring a Polycom HDX or Immersive System for CUCM Registration ........................23 Task 1: Configure SIP Settings.......................................................................................23 Task 2: Ensure the TIP Protocol is Enabled (Optional) ...................................................
Contents Task 3: Creating a TIP-Enabled Conference Template (Optional) ..................................55 Troubleshooting ..................................................................................................................57 CUCM sends calls to a DMA registered endpoint but endpoint does not ring .................57 CUCM SIP endpoint calls to DMA H323 endpoints may be denied due to bandwidth .....58 Calls from a Cisco CTS are not able to connect to a DMA registered endpoint or RMX..
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About This Guide This partner solution guide uses a number of conventions that help you to understand information and perform tasks. Conventions Used in this Guide This guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you perform phone tasks.
Polycom® Unified Communications Deployment Guide for Cisco Environments Information Elements The following icons are used to alert you to various types of important information in this guide. Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept.
About This Guide Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information. Typographic Conventions Convention Description Bold Highlights interface items such as menus, soft keys, file names, and directories. Also used to represent menu selections and text entry to the phone.
Polycom® Unified Communications Deployment Guide for Cisco Environments Chapter 5: Polycom RealPresence Platform Integration with VCS This chapter provides instructions on how to configure Polycom DMA as a SIP peer. Chapter 6: Getting Help In this chapter, you’ll find links to Polycom, partner, and third-party documents and web sites. In particular, you’ll find links to the Polycom Community, a number of discussion forums you can use to share ideas with your colleagues.
Chapter 1: Getting Started This partner solution guide explains how to integrate Polycom UC products into Cisco environments. Each chapter focuses on a different architecture, so each chapter will contain a list of the Cisco and Polycom products tested against that architecture. This partner solution guide is intended for administrators integrating Cisco with Polycom products and for support personnel working with customers to set up the solution described in this guide.
Polycom® Unified Communications Deployment Guide for Cisco Environments Frequently Asked Questions Refer to the frequently asked questions (FAQs) to help answer questions you may have about the solution before you begin. Q: Is a Telepresence Interoperability Protocol (TIP) License required on the RMX bridge for Cisco environments? A: No. TIP capability is inherent on the Polycom RMX.
Chapter 1: Getting Started In Wave 7, the Polycom Unified Communications for Cisco Environments release adds support for the following: • Polycom® RealPresence® Group Series endpoints • Integrating a Polycom DMA system via H.323 or SIP with a Cisco VCS • Cisco Jabber for Windows endpoint Polycom supports updated versions of Cisco products within the supported architectures. Polycom is committed to updating support for new environments in future releases.
Chapter 2: Polycom Unified Communications with Cisco Interoperability This chapter provides an overview of the features offered in the various Cisco environments where Polycom® Unified Communications (UC) products can be integrated. The Polycom video infrastructure allows you to integrate with Cisco Unified Communications Manager (CUCM) or Cisco Video Communications Server (VCS) infrastructure to enable common dial plans between Polycom and Cisco Unified IP phones or video endpoints.
Polycom® Unified Communications Deployment Guide for Cisco Environments registered with the DMA system. The RMX system inherently supports hosting TIP conference calls and can be licensed to handle Immersive Telepresence multipoint conferences. DMA integration also offers the strongest content sharing capabilities. For deployment details, see Polycom RealPresence Platform SIP Integration with CUCM.
Chapter 3: Direct Registration of Polycom RealPresence Systems with CUCM The Direct Registration deployment model takes advantage of Polycom® RealPresence® systems SIP capabilities to integrate with Cisco Unified Communications Manager (CUCM) IP Telephony. It allows our customers to integrate the video and IP Telephony ‘islands’ they have deployed, providing investment protection as well as freedom of choice to continue to deploy best-of-breed Polycom solutions.
Polycom® Unified Communications Deployment Guide for Cisco Environments Supported Products for Deployment Table 3-1: Verified Polycom Product Versions Polycom Product Release Polycom RMX 1500/2000/4000 systems v7.8 - MPMx card required for TIP support Polycom HDX system (all models) v3.1.0 Requires TIP option key for Cisco Immersive Telepresence calls Polycom RealPresence Group (300 and 500) v4.0.0, v4.0.1 Polycom Touch Control for HDX systems v1.6.
Direct Registration of Polycom RealPresence Systems with CUCM Deployment Architecture Figure 3-1 shows the reference architecture for this deployment model. Figure 3-1: Architecture when Polycom Telepresence Endpoints are directly registered to Cisco Unified Communications Manager. Design Considerations Before you register any Polycom RealPresence video endpoints to Cisco Unified Communications Manager, consider the following information about interoperability between CUCM and Polycom systems.
Polycom® Unified Communications Deployment Guide for Cisco Environments Note: Insertion of Media Termination Point Resources Due to the nature of out-of-band DTMF signaling, Cisco Unified Communications Manager is capable of inserting a Media Termination Point Resources (MTP) in a call. This will prevent video on the Polycom HDX system from operating correctly. This is most common on H.323 and SIP trunk calls.
Direct Registration of Polycom RealPresence Systems with CUCM device. Devices with more complex and high-end capabilities are assigned a higher number of units compared to devices with basic capabilities. Table 3-3 shows the license units for Polycom devices. For more information, see your Cisco documentation.
Polycom® Unified Communications Deployment Guide for Cisco Environments • Task 3: Creating a SIP Profile • Task 4: Adding a Device Entry Before performing these tasks, review the Cisco Unified Communications Manager Considerations. Task 1: Creating a Security Profile You need to create a Phone Security Profile for your Polycom systems to use. If you want to create a secure profile, you can choose to enable digest authentication to secure the Polycom endpoint system’s connection to CUCM.
Direct Registration of Polycom RealPresence Systems with CUCM 5 On Phone Security Profile Information page, complete the following fields: a In the Name text box, enter a profile name for the system. b In the Description field, enter a description for the security profile. c If you want to use digest authentication (recommended), select the Enable Digest Authentication check box. When you use digest authentication, a valid login password will be required for devices to register.
Polycom® Unified Communications Deployment Guide for Cisco Environments 2 Click Add New. The following screen displays. 3 Complete the required fields (at a minimum, only User ID and Last name are required). a To use digest authentication, enter the Digest Credentials (password) for the Polycom system. This will be configured on the Polycom system in a later step. b In the Confirm Digest Credentials text box, enter the same value that you entered in step a.
Direct Registration of Polycom RealPresence Systems with CUCM Task 3: Creating a SIP Profile CUCM associates specific SIP parameters with an endpoint or trunk via a SIP Profile. This step will create a SIP profile in CUCM that can be associated with the Polycom system devices. To create a SIP Profile: 1 Select Device > Device Settings > SIP Profile. 2 Click Find to see the list of existing SIP Profiles, and select the Standard SIP Profile (a default in CUCM). 3 Once open, select Copy.
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Direct Registration of Polycom RealPresence Systems with CUCM 6 Click Save. In the status bar near the top of the page, an Update Successful message displays. Task 4: Adding a Device Entry You need to create a CUCM device entry for each endpoint system, and in the case of a Polycom ITP system, each codec in your Polycom ITP system. For example, if you are registering a Polycom OTX system that has three codecs, you need to create a unique device entry for each codec.
Polycom® Unified Communications Deployment Guide for Cisco Environments a In the MAC Address text box, enter a unique MAC Address for the HDX system. This can be any valid, unique MAC address. CUCM actually uses the HDX user name to identify the HDX system. Note: Configure Actual MAC Address rd This field is arbitrary for 3 Party SIP Devices in CUCM, however Polycom recommends configuring the actual MAC address of the HDX system to avoid conflicts.
Direct Registration of Polycom RealPresence Systems with CUCM e (Optional) If your CUCM implementation utilizes partitions and Call Search Spaces, from the Calling Search Space list, select an appropriate calling search space for the HDX system. f If your CUCM implementation utilizes the CUCM Locations form of Call Admission Control (CAC), from the Location list, select an appropriate location for the HDX system. This location should contain video bandwidth.
Polycom® Unified Communications Deployment Guide for Cisco Environments 6 In the Association Information section, click Line [1] - Add a new DN. 7 Complete the following required fields: a In the Directory Number field, enter the phone’s extension number. b In the Route Partition field, choose the appropriate value for your CUCM deployment. 8 Click Save. In the status bar near the top of the page, an Update Successful message displays. 9 Reset the Polycom system in CUCM.
Direct Registration of Polycom RealPresence Systems with CUCM To configure the SIP settings: 1 Open a browser window and in the Address field enter the Polycom Group Series system IP address or host name. 2 Navigate to Admin Settings > Network > IP Network and select SIP. 3 Configure the settings in the SIP Settings section of the IP Network screen. For guidance, see Table 3 4.
Polycom® Unified Communications Deployment Guide for Cisco Environments Settings Description Password Check this box, and two additional fields will appear to enter the password with which to login. Set this to the Digest Credentials that were configured in Task2: Adding a System User. Registrar Server Specify the IP address of the CUCM Call processing subscriber to which you need to register. Proxy Server If you leave this field blank, the Registrar Server is used.
Direct Registration of Polycom RealPresence Systems with CUCM Configuring a Polycom HDX or Immersive System for CUCM Registration When a Polycom endpoint is registered with a CUCM, the endpoint can make calls to Cisco endpoints that are also registered to the CUCM.
Polycom® Unified Communications Deployment Guide for Cisco Environments Settings Description Proxy Server Specify the IP address of the SIP Proxy Server. If you leave this field blank, the Registrar Server is used. If you leave both fields blank, no Proxy Server is used. By default for TCP, the SIP signaling is sent to port 5060 on the proxy server. The syntax used for this field is the same as for the SIP Registrar Server field.
Direct Registration of Polycom RealPresence Systems with CUCM 3 Navigate to Admin Settings > Call Preference. The following screen displays. Verify that TIP is enabled as a Call Preference and that the preferred and maximum call speeds for SIP (TIP) calls are at least 1024kbps or greater.
Polycom® Unified Communications Deployment Guide for Cisco Environments 3 In the Add legacy Cisco CTS endpoint dialog box, complete the following fields: a In the Name field, enter a name for your Polycom ITP system. b In the Address field, enter the Directory Number you created for the Primary codec of your Polycom ITP system. 4 Click Add legacy Cisco CTS endpoint.
Direct Registration of Polycom RealPresence Systems with CUCM Task 1: Creating a SIP Profile See Task 3: Creating a SIP Profile under Configuring the Cisco Unified Communications Manager for an Immersive, Room, or Desktop System. Task 2: Adding a SIP Trunk The following are configuration steps to add a SIP trunk in CUCM. To add a SIP trunk: 1 Navigate to Device > Trunk. 2 Click Add New in the upper left. 3 For Trunk Type, select SIP Trunk. 4 For Device Protocol, the default is SIP and cannot be changed.
Polycom® Unified Communications Deployment Guide for Cisco Environments d Under Inbound Calls settings, if your CUCM implementation utilizes Partitions and Call Search Spaces, from the Calling Search Space list, select an appropriate calling search space for the Polycom system. This affects inbound calls on this SIP trunk. e In the SIP Information section, fill in the Destination Address with the RMX signaling IP address. f Select the CUCM default Non Secure SIP Trunk Profile.
Direct Registration of Polycom RealPresence Systems with CUCM 9 Click Save. 10 Click Apply Config to apply your changes. Task 3: Adding a Route Pattern In this task, you create a route pattern which defines a specific dial pattern or patterns that should be sent to the RMX SIP trunk created in Task 2 above. Video calls are an automatic negotiation as part of the call setup.
Polycom® Unified Communications Deployment Guide for Cisco Environments Provide Outside Dial Tone is typically NOT checked. 4 Once complete, click Save. Note: Using Route Groups and Route Lists If a route pattern is pointed directly at a trunk, any subsequent route patterns that are added will reset and drop ALL calls on the trunk. The use of route groups and route lists allows calls to stay active while adding route patterns.
Direct Registration of Polycom RealPresence Systems with CUCM To enable SIP on the Polycom RMX: 1 From the RMX management interface, in the IP Network Services Properties dialog box, click the IP tab. . 2 Confirm that the IP Network Type dropdown is set to SIP or H.323 & SIP. 3 Click OK. At this point, the RMX is capable of receiving SIP calls from CUCM, however, care must be taken to ensure the proper experience for conference attendees.
Polycom® Unified Communications Deployment Guide for Cisco Environments 7 In the Outbound Proxy Servers table, do the following: a Enter the IP address in the Server IP Address or Name field. (The same value as entered in Step 6a above.) b Ensure the Port field is set to its default value: 5060. (By default, the Outbound Proxy Server is the same as the SIP Server.) 8 Ensure the IP Network Service configured in this task is assigned to any Meeting Rooms that require SIP out-dial to CUCM.
Direct Registration of Polycom RealPresence Systems with CUCM • Task 3: Configuring a TIP Enabled Conference Profile • Task 4: Enabling a Meeting Room for TIP Conferences • Task 5: Configuring Participant Properties for Dial Out Calls (optional) • Task 6: Configuring Polycom MLA for RMX TIP Conferences • Task 7: Operations During Ongoing Conferences Task 1: Confirm the RMX Telepresence Mode License In order to host immersive Telepresence calls on the RMX, a Telepresence license must be applied to the syst
Polycom® Unified Communications Deployment Guide for Cisco Environments For detailed instructions on setting up your RMX system for telepresence conferencing, see the RMX Administrator’s Guide. Task 2: Setting the MIN_TIP_COMPATIBILITY_LINE_RATE System Flag The MIN_TIP_COMPATIBILITY_LINE_RATE System Flag determines the minimum line rate at which an Entry Queue or Meeting Room can be TIP enabled.
Direct Registration of Polycom RealPresence Systems with CUCM A conference configured with a TIP compatibility of Video Only will allow for audio and video connectivity using TIP signaling. TIP content will not be a part of the conference. A conference configured with a TIP compatibility of Video and Content will allow for separate audio, video and content channels using TIP signaling. 5 Click the Video Quality tab. a Set the Maximum Resolution to Auto or at least HD 720.
Polycom® Unified Communications Deployment Guide for Cisco Environments c The Send Content to Legacy Endpoints configuration checkbox is disabled if the TIP Compatibility Mode was set to Video and Content, Verify the ability to change this setting is disabled. 7 Assign this Conference Profile to an appropriate Meeting Room that will be used for TIP telepresence conferences with Cisco CTS endpoints.
Direct Registration of Polycom RealPresence Systems with CUCM Task 5: Configuring Participant Properties for Dial Out Calls (Optional) From the RMX interface, you can create a conference and add Participants to be dialed. These participants can also be saved to the RMX Address book for re-use at a later time. Participant Properties should inherit their TIP settings from the Conference Profile assigned to the conference. The following steps outline the process to add a Participant for out-dial purposes.
Polycom® Unified Communications Deployment Guide for Cisco Environments e Optionally select Add to Address Book to make this a permanent entry, or just select OK. Task 6: Configuring Polycom MLA for RMX TIP Conferences In order for Telepresence mode conferences with CTS and Polycom ITP devices to provide the most immersive experience, the Polycom Multipoint Layout Application (MLA) must be associated with the RMX. Polycom recommends setting MLA to Automatic Layout for Telepresence Mode conferences.
Direct Registration of Polycom RealPresence Systems with CUCM 2 Under the Connections category, ensure that Automatic Layout Active checkbox is checked for the RMX in your deployment. Creating custom templates and manually configuring layouts is also supported; however Automatic Layout should satisfy most video conference experience requirements. For more information on MLA templates and layouts, see the latest MLA User Guide.
Polycom® Unified Communications Deployment Guide for Cisco Environments Troubleshooting This section provides assistance in troubleshooting any issues you may have with Direct Registration of Polycom RealPresence Systems with CUCM. No video in calls between a Cisco endpoint and a Polycom endpoint Possible Cause: CUCM regions settings do not allow for video. Workaround: Check CUCM Regions settings.
Chapter 4: Polycom RealPresence Platform SIP Integration with CUCM You can configure the Polycom® Distributed Media Application™ (DMA™) system as a SIP peer and registrar for your environment. When you incorporate a Polycom DMA system as a SIP peer within your Cisco environment, you can do the following: • Use the Polycom DMA system to manage and virtualize conferences on your Polycom RMX systems. • Route outgoing calls from the DMA system to the Cisco Unified Communications Manager (CUCM).
Polycom® Unified Communications Deployment Guide for Cisco Environments Supported Products for Deployment Table 4-1: Verified Polycom Product Versions Polycom Product Release Polycom Distributed Media Application (DMA) 7000 v5.1.0 Polycom RMX 1500/2000/4000 systems v7.8 - MPMx card required for TIP support Polycom HDX system (all models) v3.1.0 Requires TIP option key for Telepresence Polycom RealPresence Group 500 v4.0.0, v4.0.1 Polycom Touch Control for HDX systems v1.6.
Polycom RealPresence Platform SIP Integration with CUCM Deployment Architecture Figure 4-1 shows the reference architecture for this deployment model. Figure 4-1: Architecture when using Polycom RealPresence Platform SIP Integration with CUCM Design Considerations Using Dial Plan When integrating Polycom DMA with CUCM, it is important to keep in mind that they are both call control entities.
Polycom® Unified Communications Deployment Guide for Cisco Environments dual stream (separate channels for video and content) content sharing is supported with a Polycom RealPresence solution. The following considerations apply to content sharing for TIP enabled immersive conferences when Polycom endpoints are registered to a Polycom DMA system that has been configured as a SIP peer with CUCM.
Polycom RealPresence Platform SIP Integration with CUCM Configuring SIP Integration Between a Polycom DMA System and CUCM You can configure CUCM to route audio and video calls to Polycom endpoints or bridge resources via a Polycom DMA. To enable this integration, you need to perform steps in both the CUCM and the Polycom DMA system. For more information about the Cisco Unified Communications Manager, see the Cisco Unified Communications Manager Documentation Guide.
Polycom® Unified Communications Deployment Guide for Cisco Environments 5 Change the Name to something meaningful for your deployment, and then ensure the following is configured. a Use Fully Qualified Domain Name in SIP Requests should be checked. b Allow Presentation Sharing using BFCP should be checked. c Early Offer support for voice and video calls should NOT be checked. The data shown in this section is shown as an example.
Polycom RealPresence Platform SIP Integration with CUCM 6 Click Save. In the status bar near the top of the page, an Update Successful message displays.
Polycom® Unified Communications Deployment Guide for Cisco Environments Task 2: Adding a SIP Trunk The following are configuration steps to add a SIP trunk in CUCM. To add a SIP trunk: 1 Navigate to Device > Trunk. 2 Click Add New in the upper left. 3 For Trunk Type, select SIP Trunk. 4 For Device Protocol, the default is SIP and cannot be changed. 5 For Trunk Service Type, select None (Default). 6 Click Next. 7 Enter a Device Name for this trunk, and a description.
Polycom RealPresence Platform SIP Integration with CUCM d Under Inbound Calls settings, if your CUCM implementation utilizes Partitions and Call Search Spaces, from the Calling Search Space list, select an appropriate calling search space for the Polycom system. This affects inbound calls on this SIP trunk. e In the SIP Information section, fill in the Destination Address with the RMX signaling IP address. f Select the CUCM default Non Secure SIP Trunk Profile. g Select the SIP Profile created in Task 1.
Polycom® Unified Communications Deployment Guide for Cisco Environments The following is shown for example where the destination DMA system has the Virtual IP Address “10.10.10.10”. 9 Click Save. 10 Click Apply Config to apply your changes. Task 3: Adding a Route Pattern In this task, you create a route pattern which defines a specific dial pattern or patterns that should be sent to the DMA SIP trunk created in Task 2. Video calls are an automatic negotiation as part of the call setup.
Polycom RealPresence Platform SIP Integration with CUCM c Fill in all other pertinent information for your network, such as Route Partition or Calling Party Transformations if any digit manipulation is required. d In the Call Classification field, select OnNet. Provide Outside Dial Tone is typically NOT checked. 4 Once complete, click Save.
Polycom® Unified Communications Deployment Guide for Cisco Environments Task 1: Configuring a SIP Peer The following steps will configure the DMA System with a SIP Peer for CUCM. To configure a SIP peer: 1 Log into the DMA System. 2 Navigate to Network > External SIP Peer. 3 In the Actions menu, click Add. 4 Click on the External SIP Peer tab. a Type a name and description for the SIP Peer. b Ensure that the Enabled check box is selected.
Polycom RealPresence Platform SIP Integration with CUCM h Ensure the Register Externally check box is unchecked. 5 Click on the Postliminary tab. a Uncheck the Copy all parameters of original “To” headers box. b In the Format drop-down list, select With Display, use peer’s next hop address as host.
Polycom® Unified Communications Deployment Guide for Cisco Environments 6 Click OK. 7 (Optional) If redundancy to more than one CUCM call processing node is desired, repeat steps 1-6 for up to two other active call processing nodes on the same CUCM cluster. Task 2: Setting up a Dial Rule (Optional) If you have configured a prefix directly on the SIP Peer in Task 1, this task is not required. For redundant integrations, this step will be required.
Polycom RealPresence Platform SIP Integration with CUCM 8 Enter a DMA Script that will identify calls to numbers with the desired prefix. This example uses a script to identify extensions beginning with the prefix “6555”. For more information and examples on DMA scripting capabilities, please refer to the DMA Operators Guide. 9 Click OK.
Polycom® Unified Communications Deployment Guide for Cisco Environments 6 Select the RMX Video Quality tab. a Set the Max resolution (v7) to Auto or at least HD 720. b Disregard the Content Video Definition settings. 7 Select the RMX Video Settings tab. a Set the Telepresence Mode to Auto or On.
Polycom RealPresence Platform SIP Integration with CUCM b Set the Telepresence Layout Mode to the layout desired. This affects the video experience of the conference. Set to Room Switch for the most immersive experience with other multi-screen systems. Conference attendees will see the multi-screen endpoint with the current ‘active speaker’ for the conference. Set to Continous Presence for meetings in which all or a subset of participants should be viewable for the conference. 8 Click OK.
Polycom® Unified Communications Deployment Guide for Cisco Environments CUCM SIP endpoint calls to DMA H323 endpoints may be denied due to bandwidth Possible Cause: When DMA invokes its SIP_to_H323 gateway feature, it is forced to look at Bandwidth settings for H323. The CUCM SIP Peer destination may not be defined in any Sites in DMA (or RPRM if integrated), so it denies the call. Workaround: Add the CUCM node’s subnet to the customer’s site topology.
Polycom RealPresence Platform SIP Integration with CUCM Calls from a DMA-registered HDX endpoint are denied by CUCM Possible Cause: If there are spaces in the HDX system name, DMA will fill these in with “%20”: Workaround: Remove spaces from the HDX system name.
Chapter 5: Polycom RealPresence Platform Integration with VCS For customers that have existing investments with Cisco Video Communications Server (VCS) but wish to enhance or migrate the solution to Polycom RealPresence infrastructure, Polycom supports a SIP integration as well as an H.323 integration between a Polycom DMA system and VCS. See the Polycom DMA 7000 System Operations Guide for more information about using the Polycom DMA system.
Polycom® Unified Communications Deployment Guide for Cisco Environments Supported Products for Deployment Table 5-1: Verified Polycom Product Versions Polycom Product Release Polycom Distributed Media Application (DMA) 7000 v5.1.0 Polycom RMX 1500/2000/4000 systems v7.8 - MPMx card required for TIP support Polycom HDX system (all models) v3.1.0 Polycom RealPresence Group 500 v4.0.0, v4.0.1 Polycom VVX 1500 v4.1.
Polycom RealPresence Platform Integration with VCS Deployment Architecture Figure 5-1 shows the SIP reference architecture for this deployment model. Figure 5-1: Architecture when using Polycom DMA System SIP Peering to Cisco VCS Figure 5-2 shows the H323 reference architecture for this deployment model. Figure 5-2: Architecture when using Polycom DMASystem H.
Polycom® Unified Communications Deployment Guide for Cisco Environments Design Considerations Dial Plan When integrating Polycom DMA with VCS, it is important to keep in mind that they are both call control entities. Dial plan considerations will be a vital aspect of the design prior to implementation and often times must also account for the telephony or IP PBX solution in the environment.
Polycom RealPresence Platform Integration with VCS Configuring SIP Integration Between a Polycom DMA System and VCS You can configure VCS to route audio and video calls to Polycom endpoints or bridge resources via a SIP integration to Polycom DMA. To enable this integration, you need to perform steps in both VCS and the Polycom DMA system. For more information about the Cisco Video Communications Server, see the Cisco VCS Configuration Guides.
Polycom® Unified Communications Deployment Guide for Cisco Environments Task 2: Adding a Dial Plan Search Rule A VCS Dial Plan Search Rule will identify when calls should be routed to the DMA Neighbor Zone. To add a dial plan search rule: 1 From the VCS web administration pages, select VCS Configuration > Dial plan > Search rules. 2 Click New to create a new Search rule.
Polycom RealPresence Platform Integration with VCS 3 Configure a Rule Name that is meaningful for your deployment, and select parameters that are specific to the call routing for your environment. a From the Target dropdown, select the Neighbor Zone configured in Task 1. b If a numeric prefix defines endpoints registered to the DMA system, select a Mode of Alias pattern match, Pattern type of Prefix, and then enter a Pattern string.
Polycom® Unified Communications Deployment Guide for Cisco Environments For more information on VCS Regular Expressions, see the VCS Configuration Guides. Task 3: Verify Bandwidth Configuration and Restrictions (Optional) To be complete, check with the VCS administrator to confirm the Bandwidth limit settings in VCS. To verify bandwidth configuration and restrictions: 1 From the VCS web administration pages, select VCS Configuration > Bandwidth > Configuration.
Polycom RealPresence Platform Integration with VCS Task 1: Configuring a SIP Peer The following steps will configure the DMA System with a SIP Peer for VCS. To configure a SIP Peer: 1 Log into the DMA System. 2 Navigate to Network > External SIP Peer. 3 In the Actions menu, click Add. 4 Click on the External SIP Peer tab. a Type a name and description for the SIP Peer. b Ensure that the Enabled check box is selected.
Polycom® Unified Communications Deployment Guide for Cisco Environments h Ensure the Register Externally check box is unchecked. 5 Click on the Domain List tab (optional). a If calls should be routed to the VCS according to a unique subdomain for the environment, enter that domain here and click Add.
Polycom RealPresence Platform Integration with VCS 6 Click on the Postliminary tab. a Check the Copy all parameters of original “To” headers box. b In the Format drop-down list, select Use original request’s To. 7 Click OK. 8 (Optional) If redundancy to more than one VCS node is desired, repeat steps 1-6 for up to two other active nodes on the same VCS cluster. Task 2: Setting up a Dial Rule (optional) If you have configured a prefix directly on the SIP Peer in Task 1, this task is not required.
Polycom® Unified Communications Deployment Guide for Cisco Environments 5 In the Available SIP Peers area, select the SIP peers you created for VCS in Task 1 and move them to the Selected SIP Peers area using the “>” button. 6 Ensure you selected the Enabled check box. 7 Select the Preliminary tab. 8 Select the Enabled check box. 9 Enter a DMA Script that will identify calls to numbers with the desired prefix. This example uses a script to identify extensions beginning with the prefix “72”.
Polycom RealPresence Platform Integration with VCS For more information and examples on DMA scripting capabilities, please refer to the DMA Operators Guide. 10 Click OK. Configuring H323 Integration Between a Polycom DMA System and VCS You can configure VCS to route audio and video calls to Polycom endpoints or bridge resources via an H.323 integration to Polycom DMA. To enable this integration, you need to perform steps in both VCS and the Polycom DMA system.
Polycom® Unified Communications Deployment Guide for Cisco Environments • Task 3: Verify Subzones and Bandwidth Limits Task 1: Adding a Neighbor Zone VCS uses the concept of “zones” to configure neighbors. To add a H323 neighbor zone: 1 From the VCS web administration pages, select VCS Configuration > Zones. 2 Click New to create a new neighbor. 3 Configure a Name that is meaningful for your deployment, and select Neighbor from the Type dropdown list.
Polycom RealPresence Platform Integration with VCS Task 2: Adding a Dial Plan Search Rule A VCS Dial Plan Search Rule will identify when calls should be routed to the DMA Neighbor Zone. To add a dial plan search rule: 1 From the VCS web administration pages, select VCS Configuration > Dial plan > Search rules. 2 Click New to create a new Search rule.
Polycom® Unified Communications Deployment Guide for Cisco Environments 3 Configure a Rule Name that is meaningful for your deployment, and select parameters that are specific to the call routing for your environment. a From the Target dropdown, select the Neighbor Zone configured in Task 1. b If a numeric prefix defines endpoints registered to the DMA system, select a Mode of Alias pattern match, Pattern type of Prefix, and then enter a Pattern string.
Polycom RealPresence Platform Integration with VCS Configuring DMA for H323 Integration with VCS On the DMA system, you need to configure an External Gatekeeper for VCS. This allows the DMA system to route and receive H323 calls to devices registered to VCS. Perform the following tasks: • Task 1: Configuring an External Gatekeeper • Task 2: Setting up a Dial Rule Task 1: Configuring an External Gatekeeper The following steps will configure the DMA System with an H.
Polycom® Unified Communications Deployment Guide for Cisco Environments 5 (Optional) If redundancy to more than one VCS node is desired, repeat steps 1 to 4 for up to two other active nodes on the same VCS cluster. Task 2: Setting up a Dial Rule (optional) If you have configured a prefix directly on the External Gatekeeper in Task 1, this task is not required. For redundant integrations, this step will be required.
Polycom RealPresence Platform Integration with VCS 6 Ensure you selected the Enabled check box. 7 Select the Preliminary tab. 8 Select the Enabled check box. 9 Enter a DMA Script that will identify calls to numbers with the desired prefix. This example uses a script to identify extensions beginning with the prefix “83”.
Polycom® Unified Communications Deployment Guide for Cisco Environments For more information and examples on DMA scripting capabilities, refer to the DMA Operators Guide. 10 Click OK. Troubleshooting This section provides assistance in troubleshooting any issues you may have with Polycom DMA SIP Peering with VCS. VCS SIP endpoint calls to DMA H323 endpoints may be denied due to bandwidth Possible Cause: When DMA invokes its SIP_to_H323 gateway feature, it is forced to look at Bandwidth settings for H323.
Polycom RealPresence Platform Integration with VCS Then under Postliminary, Request URI options, choose the Format Original user, configured peer’s Destination Network or next hop address.
Chapter 6: Getting Help Polycom and Partner Resources For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support. To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions. For more information on solution with this Polycom partner, see the partner site at Polycom Global Strategic Partner Solutions.
Chapter 7: Troubleshooting Troubleshooting information can be found with each deployment described in this guide: • Troubleshooting issues with Direct Registration of Polycom RealPresence Systems with CUCM • Troubleshooting issues with Polycom RealPresence Platform SIP Integration with CUCM • Troubleshooting issues with Polycom DMA SIP Peering with VCS • Troubleshooting issues with Polycom CMA System H323 Integration with CUCM 85
