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16-10

Device Manager Guide, Cisco ACE 4700 Series Application Control Engine Appliance

OL-26645-02

Chapter 16 Using ACE Appliance Device Manager Troubleshooting Tools

Checking the ACE Appliance DM GUI Status

Related Topics

• Uploading Files, page 16-7

• Downloading Files, page 16-7

• Renaming Files, page 16-8

• Deleting Files, page 16-9

• About File Browser, page 16-6

Checking the ACE Appliance DM GUI Status

If you find that the ACE appliance Device Manager GUI appears to be inoperative, enter the dm status

CLI command in Exec mode to verify the health of the Device Manager. The dm status command output

indicates the status of the Device Manager: whether it is running or stopped. This status is reflected in

the DM and MySQL fields of the status output.

Note You must be the global administrator to access the dm status CLI command. This command is only

available to the global administrator.

For example, enter:

switch/Admin# dm status

DM ROOT:

DM HOME: /opt/CSCOanm

JAVA_HOME: /opt/CSCOanm/jre

MYSQL_HOME: /opt/CSCOanm/mysql

java is /opt/CSCOanm/jre/bin/java

DM : STOPPED (1230)

MySQL : STOPPED (1187)

If you see that the status is “STOPPED,” restart the Device Manager using the dm reload command.

You must be the global administrator to access the dm reload command. Restarting the Device Manager

does not impact ACE functionality; however, it may take a few minutes for the Device Manager to

reinitialize as it reads the ACE CLI configuration.

Reenter the dm status CLI command in Exec mode to verify that the status of the Device Manger is

“RUNNING.”