Installation guide

16-5
Device Manager Guide, Cisco ACE 4700 Series Application Control Engine Appliance
OL-26645-02
Chapter 16 Using ACE Appliance Device Manager Troubleshooting Tools
Generating a Diagnostic Package
Creating a Lifeline Package from the ACE Appliance CLI
If you encounter issues with the ACE appliance Device Manager GUI (for example, when the Device
Manager GUI is inoperative), use the dm lifeline CLI command from Exec mode to create and upload
a lifeline to a remote TFTP server. The dm lifeline CLI command is useful when a lifeline cannot be
generated from the ACE appliance Device Manager GUI.
Note See the “Checking the ACE Appliance DM GUI Status” procedure on page 16-10 for information on
using the dm status CLI command to verify the health of the ACE appliance Device Manager.
Assumptions
• The ACE appliance is running.
• You have opened a case with Cisco technical support.
• You are the global administrator; the dm lifeline CLI command is only available to the global
administrator.
• The TFTP server is reachable and is able to receive files from the ACE appliance.
Procedure
Note Your user role determines whether you can use this option.
Step 1 Log into the ACE by entering the login username and password at the following prompt:
switch login: admin
Password: xxxxx
Step 2 Enter the dm lifeline tftp CLI command using the following syntax:
dm lifeline tftp <host> [port]
The keywords, arguments, and options are as follows:
• host—Specifies the TFTP network server.
• port—(Optional) Port number.
A file is created and uploaded to the specified TFTP server in the following format: anm-lifeline.tar.gz.
The file is copied to the root directory of the TFTP server.