Rogers Enhanced Guide
Enhanced Guide With your Enhanced Guide, you can see 7 days of TV listings. To access the guide, simply press the your Rogers remote and the program listings will appear. button on There are two guide views available; Classic Modern HD (appears by default) which shows the program listings at the top of the screen and the video in the bottom right hand corner. And Modern HD which shows the program listings over top of the video screen. To use the Enhanced Guide: 1.
Customized Guide Views – Favourites, Hide Channels You can set up customized views of the guide to easily navigate favourite channels by setting Favourites or hiding channels that you don’t use or want to see in the Enhanced Guide. To set Favourites: 1. Press from , select Favourites and press . You can also set Favorites , select Channel Setup and press . 2. Select a channel to add to your Favourites and press icon will appear beside the channel. . A heart 3.
Channel Banner The Channel Banner gives you information about a program while you’re watching it. To use the Channel Banner: 1. Press an arrow key ( ) and the Channel Banner for the program you are watching will appear at the bottom of your screen on the first click. Information displayed in the Channel Banner includes the channel name and number, program title, duration and time left, and the name of the upcoming program on the channel. 2.
Your Personal Identification Numbers (PIN) Parental Control PIN and Purchase PIN Secure your settings and purchases. A Parental Control PIN is necessary for Parental Control settings and a Purchase PIN that is used to securely purchase On Demand and Pay Per View content. To create PIN: 1. Press and scroll to Parental Control. Press . 2. You will be prompted to enter your PIN. The default PIN for Parental Control and Purchase is 0000 – Rogers recommends changing these to protect your security.
To configure Parental Control Settings listed above: 1. Press , scroll down to Parental Control, and enter your Parental Control PIN. To unblock a channel or program you are tuning to: 1. Enter your Parental Control PIN when prompted. 2. Select the option that applies in the pop-up window. You will be able to choose to unblock the channel or program temporarily or reset to default setting to unblock. 3. The blocked channel/program will appear. 6 2.
Settings Customize your TV experience. Personalize your TV experience by changing audio languages, volume controls and more. Settings you can access/configure include: 1. Appearance to configure the Video and IPG appearance settings 2. Audio to configure Audio, Volume, Audio language and Described video (DVS) settings 3. Channel Setup to set Favourite channels and Hide/Unhide channels displayed in the Enhanced Guide 4. Closed Captions type, style, colour and character size 5.
Enhanced Guide Functions available through the Remote Press to send to Voicemail when the banner is displayed on TV. Press to temporarily disable the banner. Press to access the Settings menu when the banner is displayed on your TV screen. Press to instantly close the banner. Enhanced Guide Press . Info Banner Press . Exit the Guide/ Channel Banner/Menus Press to close Guide or Channel Banner. Press to move back one level in the Menu. Settings Press .
Rogers On Demand Portal Rogers On Demand now gives you access to all On Demand channels from a single portal on Channel 100 or by pressing . Here’s how to access ON DEMAND: 1. Press , or tune to Channel 100. 2. Use the arrow buttons on your remote to select an On Demand service and press . Depending on the service selected, you may need to select a subcategory to see the On Demand titles available. 3.
Your Personal Video Recorder (PVR) Your NextBox™ HD PVR puts you in control of what you watch, when you want. Benefits of your NextBox™ HD PVR include: 1. Rewind, fast forward and pause live TV. While watching a program, the NextBox™ HD PVR stores a digital copy for up to an hour so you won’t miss anything. 2. Record up to 2 programs simultaneously or watch Live TV while recording another program.
To delete a recording 1. Press . 2. In the List screen, select By Date, By Title, By Channel or By PVR (only available in a Whole Home PVR network) and scroll to the recorded program you want to delete and press . 3. Scroll to the Delete option and press . 4. Scroll using the arrow to the YES option and press to confirm you would like to Delete the recording. To manage settings for recordings 1. Go to My Recordings, press .
Whole Home PVR With Whole Home PVR you can watch what you want, when you want from any TV in your home. Every networked TV can playback and delete recordings saved on the NextBox™ HD PVRs, however you can only schedule recordings from the NextBox™ HD PVRs. Benefits for Whole Home PVR include 1. Start watching a recording on one TV, stop and resume watching from the same spot on another TV. 2. Playback recordings from any networked TV, not only the one attached to the NextBox™ HD PVR. 3.
TV Mix View 6 Channels on one Screen TV Mixes is a great way to follow many different programs at once, or to scan what’s on and choose what you want to watch. To use TV Mixes 1. To access TV Mixes press the the Enhanced Guide Menu. button to bring up 2. Select the Applications Tab and select TV Mixes. 3. A pop-up with a list of available TV Mixes will appear. Select your TV Mix. Get More TV Get More TV is a convenient way to order new channels right from your TV. To use Get More TV 1.
Search Search 7 days of TV Listings using an on screen keyboard and your Rogers remote. To use search 1. Press from any screen to display the on screen keyboard. Search may also be accessed by pressing , selecting Applications tab, selecting Search and pressing . 2. Enter your search term. After entering at least 2 letters, search results will appear and include program title, format (HD/SD), date and time. Programs with more than one episode will appear in folders. 3.
Troubleshooting If you have ANY problems, follow these steps FIRST. Most technical problems can be fixed by resetting your NextBox.™ Here’s how to reset your NextBox™ 1. Press on your Rogers remote, select Troubleshooting and press 2. Under the Diagnostics tab, select Reboot Set-top box and press YES and pressing in the prompt. . . Confirm by selecting 3. Wait for approximately five minutes while your NextBox™ reboots. 4. Check to see if the problem you were having is now fixed.* 5.
Troubleshooting Sound Problems Symptom: You can see a picture on your television, but there is no sound on any of the channels. Potential solutions: 1. Ensure that all applicable home entertainment equipment (e.g., TV, VCR, DVD, Home Theatre receiver, etc.) is powered on. 2. Ensure that the MUTE option is not selected on any of your home entertainment equipment. 3. Ensure that the volume is turned up on all of your equipment. 4.
Troubleshooting Not Authorized Message Symptom: You receive a Not Authorized message on a channel to which you subscribe. Potential solutions: 1. Ensure you are subscribed to the channel in question. If you are not currently subscribed to the channel, you can order it by calling Rogers at 1 866 368-8335. 2. Re-authorize your NextBox™ by calling 1 866 894-9962 and following the voice prompts. a) Select your language. b) You will be prompted to enter your home phone number.
Troubleshooting High Definition Picture Problems Symptoms: High Definition programs do not properly fit your HDTV screen (picture appears squashed or stretched). Potential solutions: Press (ASPECT) to change the resolution on your HDTV to normal. Symptoms: The HD picture quality is not as good as you expected. Potential solutions: 1. Ensure that you have an HD or HD-ready TV and a NextBox™ HD PVR or NextBox™ HD Terminal. 2.
Frequently Asked Questions What should I do if I have problems with my TV service? Try rebooting your NextBox™ by pressing , select Troubleshooting and select Reboot Set Top Box and press . Wait 5 minutes until the NextBox™ has rebooted. If this did not fix your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers representative, or contact us at 1 866 368-8335.
Picture Problems I’m not getting a picture on my TV. What should I do? To correct this, follow the instructions on page 10 of this user guide. I’m getting a Not Authorized message on channels that I subscribe to. How do I fix this? Usually, re-authorizing your NextBox™ will fix this problem. Follow the instructions on page 10 of this guide. My picture is not clear or displays incorrect screen colours.
Personal Video Recorder (PVR) How many programs can I record at one time? You can record up to two programs simultaneously and still watch other titles in your already recorded titles list. When I press on my remote, nothing happens or I receive a Not Authorized message. How do I fix this? Usually, resetting or re-authorizing your NextBox™ will fix this problem. Follow the instructions on page 11 of this guide. I’ve been tuned to a show since it started.
Whole Home PVR What should I do if I can’t playback one or more recordings from my Whole Home PVR? In the event that your NextBox™ HD Terminal can’t playback one or more recordings from the NextBox™ HD PVR, try rebooting booth the NextBox™ HD Terminal and the NextBox™ HD PVR. If the NextBox™ HD Terminal still cannot playback the recording, try playing the recording from the NextBox™ HD PVR in which it is saved on. This issue only occurs intermittently and there is currently no fix for it as of yet.
