Specifications

Contents

iii

Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)

OL-20105-01

Cisco Security Agent Support 3-33

Security Patching and Updating 3-33

Role-Based Access Control 3-33

Software Configuration Management 3-33

General Install/Upgrade Procedures 3-33

Detecting Installed Release and Packages 3-34

Available Reports 3-34

RTMT Reports 3-34

Serviceability Reports 3-34

Cisco Unified Reporting 3-35

General Health and Troubleshooting Tips 3-36

Using of Onboard Agents 3-36

Call Detail Records and Call Maintenance Records 3-36

Perfmon Counters 3-37

Integration with Uninterruptible Power Supplies (UPS) 3-37

Native Hardware Out of Band Management (OOB) 3-37

Phone Registration Status 3-38

Historical Information Download 3-38

Cisco CallManager Service Stops Responding 3-38

Database Replication Fails Between the Publisher and the Subscriber 3-39

Database Replication Does Not Occur on Lost Node 3-42

Database Tables Out of Sync Do Not Trigger Alert 3-42

Reset Database Replication When Reverting to Prior Release 3-43

Useful Commands and Utilities 3-43