Specifications

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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Warning-Level Alarms
(Cisco Unified Serviceability > Tools > Service Activation) and if it is not enabled, activate the Cisco
IP Voice Media Streaming App service. Devices should try to register. You can also check the status of
the service to be sure it is showing as Started (Tools > Control Center > Feature Services). If the device
type is a type other than Cisco Conference Bridge Software, Cisco Media Termination Point Software,
or a server name that is the same name as a Unified CM node, that indicates that the device is an external
media resource to Unified CM.
Check the configuration (such as Conference Bridge type, MAC address, and conference bridge name
in the case of a conference bridge; Media Termination Point name in the case of a Media Termination
Point; Transcoder type, MAC address, and Transcoder name in the case of a Transcoder) of the device
in Cisco Unified CM Administration and compare it with the configuration of the actual device. To
check the configuration of the actual device you may need to refer to the user manual of the media
device.
The user manual should provide all the details such as connecting to the media device to check the
configuration, commands needed to view and update the configuration, and so on. If configuration in
Unified CM and on the actual devices are different, make the necessary changes so that the
configurations match. If the configuration matches and the device is still not registered, restart the
external media device or the service associated with the external media device. If the external media
device continues to fail to register with Unified CM, check the network connectivity between Unified
CM and the media device.
RouteListExhausted
An available route could not be found in the indicated route list. This alarm is generated when all
members' status is unavailable or busy or when the member is down (out of service), not registered, or
busy.
Facility/Sub-Facility
CCM_CALLMANAGER-CALLMANAGER
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
Warning (4)
Parameters
Route List Name [String]
Recommended Action
Consider adding additional routes in the indicated route list. For shared line when some phones are not
ringing, check the busy trigger and maximum call settings of shared line phones; check whether there
are some outstanding calls on that DN.
When one shared line phone answers an incoming call, the other shared line phone cannot see that
remote-in-use call; check the privacy setting of the phone that answers the call.
Try to make a call directly to the member, bypassing the route list, to verify that there is not a device or
connectivity issue. If you cannot identify the cause through these steps, gather the CCM (SDI) trace and
contact the Cisco Technical Assistance Center; TAC may be able to locate a cause code which may
provide additional explanation for this alarm.