Specifications

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Recommended Action
Actions to take vary depending on the reason specified for the endpoint unregistration. If the reason is
ConfigurationMismatch, go to the Device Configuration page in Cisco Unified CM Administration,
make a change to the Description field for this device, click Save, then reset the device. In the case of a
network connectivity or loss of KeepAlives problem, use network diagnostic tools and the Cisco Unified
CM Reporting tool to fix any reported network or Unified CM system errors. In the case of an endpoint
rehoming to the primary Unified CM node, watch for a successful registration of the device on the
primary node. In the case of a duplicate registration request, it may be a non-malicious occurrence due
to timing of an endpoint registering and unregistering; if duplicate registration requests continue or if
the same endpoint has different IP addresses, confirm the IP address on the physical device itself by
checking the settings on the device (settings button). If unregistration of this device was expected, no
action is required. Also, refer to the reason code descriptions for recommended actions.
FirewallMappingFailure
Firewall unreachable.
This alarm indicates that Unified CM was unable to contact the firewall in order to make a IME call. As
a consequence, outbound calls are being sent over the PSTN, and inbound calls may be routed over the
PSTN by your partner enterprises.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR
Recommended Action
Check to see that your firewall is up. Make sure the mapping service is enabled. Check that the IP
address and port on the firewall for that mapping service match the configuration in Unified CM
Administration. Check general IP connectivity between Unified CM and the firewall.
Routing List
SDL
SDI
Sys Log
Event Log
Parameter(s)
IP address(String)
Port number(UInt)
2 Signal only - The device has indicated that this IPv6 address is used for control signaling only
3 Administrative and signal - The device has indicated that this IPv6 address is used for
administrative communication (web interface) and control signaling