Specifications

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Enum Definitions -Reason Code
20000 CISCO_7905
30002 CISCO_7920
30006 CISCO_7970
30007 CISCO_7912
30008 CISCO_7902
30016 CISCO_IP_COMMUNICATOR
30018 CISCO_7961
30019 CISCO_7936
30035 IP_STE
Value Definition
1 Unknown - The device has unregistered for an unknown reason. If the device does not
re-register within 5 minutes, verify it is powered-up and verify network connectivity between
the device and Cisco Unified CM.
6 ConnectivityError - Network communication between the device and Cisco Unified CM has
been interrupted. Possible causes include device power outage, network power outage,
network configuration error, network delay, packet drops and packet corruption. It is also
possible to get this error if the Cisco Unified CM node is experiencing high CPU usage.
Verify the device is powered up and operating, verify network connectivity between the
device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be
monitored using RTMT via CPU Pegging Alert).
8 DeviceInitiatedReset - The device has initiated a reset, possibly due to a power cycle or
internal error. No action required; the device will re-register automatically.
9 CallManagerReset - A device reset was initiated from Cisco Unified CM Administration,
either due to an explicit command from an administrator, or due to internal errors
encountered. No action necessary, the device will re-register automatically.
10 DeviceUnregistered - The device has explicitly unregistered. Possible causes include a
change in the IP address or port of the device. No action is necessary, the device will
re-register automatically.
11 MalformedRegisterMsg - (SIP only) A SIP REGISTER message could not be processed
because of an illegal format. Possible causes include a missing Call-ID header, a missing AoR
in the To header, and an expires value too small. Verify the REGISTER message does not
suffer from any of these ills.
12 SCCPDeviceThrottling - (SCCP only) The indicated SCCP device exceeded the maximum
number of events allowed per-SCCP device. Events can be phone calls, KeepAlive messages,
or excessive SCCP or non-SCCP messages. The maximum number of allowed events is
controlled by the Cisco CallManager service parameter, Max Events Allowed. When an
individual device exceeds the number configured in that service parameter, Unified CM
closes the TCP connection to the device; automatic reregistration generally follows. This
action is an attempt to stop malicious attacks on Unified CM or to ward off excessive CPU
usage. No action necessary, the device will re-register automatically.