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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
CONTENTS
Preface xxv
Purpose xxv
Audience xxv
Organization xxvi
Related Documentation xxvi
Conventions xxvii
Obtaining Documentation and Submitting a Service Request xxviii
Cisco Product Security Overview xxviii
CHAPTER 1 Overview 1-1
Cisco Unified Communications Manager 1-1
Supported Deployment Models 1-2
Managed Services 1-3
Cisco Unified Serviceability 1-4
Trace Tools 1-4
Troubleshooting Trace 1-5
Trace Collection 1-5
Cisco Unified Reporting 1-5
Cisco Unified Real-Time Monitoring Tool 1-6
Call Detail Records and Call Management Records 1-7
Call Detail Record Analysis and Reporting 1-7
Management Information Base 1-8
CHAPTER 2 New and Changed Information 2-1
Cisco Unified Communications Manager, Release 8.0(1) 2-1
Cisco Unified Serviceability 2-1
Alarm Additions and Changes 2-2
Obsolete Alarms 2-17
Cisco Unified Real-Time Monitoring Tool 2-22
Cisco Unified CDR Analysis and Reporting 2-25
New Cisco CAR DB Alarms 2-25
New CAR Object and Counters 2-26
Hunt/CTI Integration for CAR Reporting 2-26