Specifications

6-105
Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Enum Definitions -Reason Code
446 CISCO_3911
468 CISCO_UNIFIED_MOBILE_COMMUNICATOR
478 CISCO_TELEPRESENCE_1000
479 CISCO_TELEPRESENCE_3000
480 CISCO_TELEPRESENCE_3200
481 CISCO_TELEPRESENCE_500
484 CISCO_7925
493 CISCO_9971
495 CISCO_6921
496 CISCO_6941
497 CISCO_6961
20000 CISCO_7905
30002 CISCO_7920
30006 CISCO_7970
30007 CISCO_7912
30008 CISCO_7902
30016 CISCO_IP_COMMUNICATOR
30018 CISCO_7961
30019 CISCO_7936
30035 IP_STE
Value Definition
1 Unknown - (SCCP only) The device failed to register for an unknown reason. If this persists,
collect SDL/SDI traces with "Enable SCCP Keep Alive Trace" enabled and contact TAC.
2 NoEntryInDatabase - (MGCP only) The device is not configured in the Cisco Unified CM
database and auto-registration is either not supported for the device type or is not enabled. To
correct this problem, configure this device via Cisco Unified CM Administration.
3 DatabaseConfigurationError - The device is not configured in the Cisco Unified CM database
and auto-registration is either not supported for the device type or is not enabled. To correct
this problem, configure this device via Cisco Unified CM Administration.
4 DeviceNameUnresolveable - For SIP third-party devices this means that Cisco Unified CM
could not determine the name of the device from the Authorization header in the REGISTER
message. The device did not provide an Authorization header after Cisco Unified CM
challenged with a 401 Unauthorized message. Verify the device is configured with digest
credentials and is able to respond to 401 challenges with an Authorization header. If this is a
Cisco IP phone, the configuration may be out-of-sync. First go to the Cisco Unified Reporting
web page, generate a Unified CM Database Status report, and verify "all servers have a good
replication status". If DB replications looks good, reset the phone. If that still doesn't fix the
problem, restart the TFTP and the Cisco CallManager services. For all other devices, this
reason code means that DNS lookup failed. Verify the DNS server configured via the OS
Administration CLI is correct and that the DNS name used by the device is configured in the
DNS server.