Specifications

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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR_ALARM
Routing List
SDL
SDI
Sys Log
Event Log
Parameter(s)
Policy Decision Point(String)
Recommended Action
Check whether the PDP is in service and working normally. Verify that the PDP is not overloaded; if it
is, take appropriate action to reduce the load on the PDP by following some or all of these
recommendations:
• Consider adding more PDPs and provisioning Unified CM with additional call intercept profiles and
call intercept trigger points in the various configuration pages under the Call Routing menu in Cisco
Unified CM Administration.
• Provision a pair of policy servers per call-intercept profile to enable load balancing.
OR
• Verify that the PDP server in your deployment meets or exceed the hardware requirements specified
in the documentation for Cisco Enterprise Policy Manager (CEPM) or the third-party PDP solution
you have deployed. If necessary, increase the value in the Cisco CallManager service parameter,
Call Intercept Routing Request Timer or the value in the Call Intercept Profile for this PDP.
CCDIPReachableTimeOut
CCD Requesting Service IP Reachable Duration times out.
The CCD requesting service detected that it can no longer reach the learned patterns through IP. All
learned patterns from this forward will be marked as unreachable (via IP) and to allow calls to learned
patterns to continue to be routed until IP becomes reachable again, all calls to learned patterns will be
routed through the PSTN. Calls can be routed through the PSTN for a certain period of time before PSTN
failover times out.
Cisco Unified Serviceability Alarm Definition Catalog
CallManager/CallManager
Severity
ERROR
Routing List
SDL