Specifications

6-85
Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages
Error-Level Alarms
The impact to system operation depends on the which certificate expired. This information is contained
in the alarm. If Tomcat certificate expired, while connecting to Cisco Unified CM web pages, browser
will throw an error stating certificate has expired. One can still ignore the warning and continue to
connect to Cisco Unified CM pages.
In case of Directory-trust, if Directory trust certificate uploaded to Cisco Unified CM expires, Cisco
Unified CM may not be able to establish SSL connection with external LDAP server. The overall impact
is that SSL connection between Cisco Unified CM and other external Servers will fail.
Facility/Sub-Facility
/CERT
Cisco Unified Serviceability Alarm Definition Catalog
System/Cert Monitor
Severity
Critical (2)
Parameters
None
Recommended Action
Login to CUOS page. Go to Security->Certificate Management and re-generate the certificate that has
expired (based on the information in alarm). This will generate a new self-signed certificate with a new
expiry date. In case the certificate is signed by a CA, Generate a new CSR, send it to the CA, get the
certificate signed by CA and upload the new certificate.
Error-Level Alarms
The error-level alarm is 3 and you should investigate important devices or subsystems and determine if
immediate action is needed. Errors that do not necessarily impact the ability of the service to continue
to function and do not create a system outage. More related to device or subsystems.
An example would be a device or subsystem failing for an unexpected reason.
AwaitingResponseFromPDPTimeout
Cisco Unified Communication Manager timed out waiting for the routing response from the policy
decision point. Cisco Unified Communications Manager (Unified CM) did not receive a call routing
response from the policy decision point (PDP) within the time specified by the Cisco CallManager
service parameter, Call Intercept Routing Request Timer, or on the Call Intercept Profile Configuration
window in Cisco Unified CM Administration.
History
Cisco Unified Communications
Release Action
7.0(1) Error message added.