Specifications

ManualsBrandsCisco ManualsComputer equipmentExplorer 1540

101

102

103

104

105

106

107

108

109

110

3-36

Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)

OL-20105-01

Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems

General Health and Troubleshooting Tips

This section contains the following subsections:

• Using of Onboard Agents, page 3-36

• Call Detail Records and Call Maintenance Records, page 3-36

• Perfmon Counters, page 3-37

• Integration with Uninterruptible Power Supplies (UPS), page 3-37

• Native Hardware Out of Band Management (OOB), page 3-37

• Phone Registration Status, page 3-38

• Historical Information Download, page 3-38

• Cisco CallManager Service Stops Responding, page 3-38

• Database Replication Fails Between the Publisher and the Subscriber, page 3-39

• Database Replication Does Not Occur on Lost Node, page 3-42

• Database Tables Out of Sync Do Not Trigger Alert, page 3-42

• Reset Database Replication When Reverting to Prior Release, page 3-43

• Useful Commands and Utilities, page 3-43

For more information on troubleshooting, refer to the Troubleshooting Guide for Cisco Unified

Communications Manager at the following index:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html.

Using of Onboard Agents

Onboard agents are third-party software clients, agents or daemons installed on-box, including but not

limited to:

• Anti-virus clients

• Uninterruptible Power Supply monitoring agents

• Management agents

Certain types of onboard agents are supported in Cisco Unified CM Release 4.x. The appliance used by

Cisco Unified CM Release 5.0 and later releases does not support installation of onboard agents, rather

it exposes APIs for third-party integration.

For more details, see the November 2007 bulletin on Third-Party Platform Agents at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_bulletins_list.html.

Call Detail Records and Call Maintenance Records

CDR and CMRs are used for a variety of uses including billing, chargeback, administrative oversight

and diagnostics. In addition to a canned application for managing CDR/CMR, Cisco Unified CM

Release 4.x supported various means of direct database access for external systems to access the

CDR/CMR data. Cisco Unified CM Release 5.0 and later releases use SFTP to push formatted files off

Cisco Unified CM to the requesting application.