Specifications

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Available Reports
Detecting Installed Release and Packages
You have several methods to display the installed release and packages that are:
• show version [active | inactive] and show packages active commands
• Cisco Unified Operations Manager
• Unified OS Administration
• Cisco Unified Communications Manager
• SNMP
A third-party NMS can query the Cisco Unified CM release by using the following SNMP OID:
• .iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoCcmMIB.ciscoCcmMIBObjects.ccm
GeneralInfo.ccm Table.ccmEntry.ccmVersion
The Cisco Unified CM licensing web page displays the uploaded license file release, which may or may
not be an exact match for what is installed on the system.
Available Reports
This section contains the following subsections:
• RTMT Reports, page 3-34
• Serviceability Reports, page 3-34
• Cisco Unified Reporting, page 3-35
RTMT Reports
RTMT has a number of pre-can screens for information such as Summary, Call Activity, Device Status,
Server Status, Service Status, and Alert Status. RTMT “Summary” pre-can screen shows a summary
view of Cisco Unified C M system health. It shows CPU, Memory, Registered Phones, CallsInProgress,
and ActiveGateway ports & channels. This should be one of the first thing you want to check each day
to make sure CPU & memory usage are within normal range for your cluster and all phones are registered
properly.
Phone Summary and Device Summary pre-can screens provide more detailed information about phone
and gateway status. If there are a number of devices that fail to register, then you can use the Admin
Find/List page or RTMT device search to get further information regarding the problem devices. Critical
Services pre-can screen displays the current running/activation status of key services. You can access
all the pre-can screens by simply clicking the corresponding icons on the left.
Serviceability Reports
The Cisco Serviceability Reporter service generates daily reports in Cisco Unified CallManager
Serviceability Web Page. Each report provides a summary that comprises different charts that display
the statistics for that particular report. Reporter generates reports once a day on the basis of logged
information, such as—
• Device Statistics Report
• Server Statistics Report