Specifications

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Cisco Unified Communications Manager Managed Services Guide, Release 8.0(1)
OL-20105-01
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems
Software Configuration Management
Cisco Security Agent Support
The Appliance supports the “headless” or unmanaged Cisco Security Agent. A future release will add
support for the event monitoring features of Cisco Security Agent Management Center, but not for
policy edits and distribution.
Security Patching and Updating
The Appliance’s software image contains all security updates and patches made to firmware, drivers,
native OS, database and Cisco Unified CM application components. Customers who keep current with
Cisco maintenance releases are automatically covered for security updates. For more details, refer to the
Application Note “Appliance Security Update Process for Cisco Unified Communications Manager”
(C27-412838-00), available on request from your Cisco account team.
Role-Based Access Control
Cisco Unified CM uses Multi-Layer Admin (MLA) for RBAC control over authorization to Cisco
Unified CM configuration.
Software Configuration Management
The Cisco Unified CM server uses a bundled image including all components needed for the system in
a single set of DVDs or software downloads. Unlike Cisco Unified CM Release 4.x in which there were
up to 6 different components to manage for a total of 18 updates per year on average to stay current, the
server has 2 components with an average of 5 updates per year to stay current.
It is recommended that you keep your system current with the latest maintenance release for a
major/minor feature release. Major and minor release install files are available on DVD media kits or on
Product Upgrade Tool at
http://www.cisco.com/go/upgrade.
Rebuilds, upgrade files for minor and maintenance releases, and Cisco option files and tools are
available as software downloads from Software Center at
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
Customers wishing to receive automatic e-mail notification of availability of new files on Software
Center should subscribe to the e-mail notification tool on that site. Engineering “special” releases are
only available to customers by using Cisco Technical Assistance Center.
The following topics are described in this section:
• General Install/Upgrade Procedures, page 3-33
• Detecting Installed Release and Packages, page 3-34
General Install/Upgrade Procedures
Unattended first-time installs can be performed by using the Cisco Unified Communications Answer
File Generator at
http://www.cisco.com/web/cuc_afg/index.html . For other details, see the online help
and the document Installing Cisco Unified Communications Manager.
For upgrades and from the list, find the appropriate release for your upgrade in the following index:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html